Bridge Street, Swindon, SN1 1BT, United Kingdom
#17 of 19 hotels in Swindon
Guests' ChoiceBased on 476 hotel reviews
7.1Cleanliness
8.0
Comfort
7.9
Location
7.9
Facilities
7.4
Staff
8.3
Value for money
7.7
Free WiFi
7.8
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End of dialog contentReviewed: 25 June 2024
Katharine
AustraliaI stayed here on and off over 3 weeks and the list was broken. Mostly managed to get a first floor room, but tricky if you have mobility issues
Central location to station and Swindon city. Super comfy bed. Excellent buffet breakfast and the staff are fabulous.
Stayed in June 2024
Reviewed: 24 June 2024
Fiona
United KingdomThere were no functional lifts and had to climb to 5-6 floors to get to room
It was walkable distance to the centre
Stayed in June 2024
Reviewed: 24 June 2024
Mr
United KingdomLifts out of order , (if i had known in advance, i would have gone to another hotel) Stairs to reception from the main entrance. Many narrow stairs to climb , to get to your room , ( not good if you have health issues , disabilities . )
This Hotel had good friendly , helpful staff . The Room was clean and comfortable, with air conditioning , hair dryer , television , and serviced daily with clean towels , and beds remade . Breakfast included , good range/ choice of items available, clean comfortable public areas . Location of the hotel is good , close to the rail and bus stations , short walk to the town centre .
Stayed in June 2024
Reviewed: 24 June 2024
Marcelle
United KingdomThe lift wasn't working. I am disabled and walk on crutches and eve. Though they moved me to the first floor, it was still quite a trek
Stayed in June 2024
Reviewed: 24 June 2024
Andrew
United KingdomThe lift situation is crazy! Lack of cleanliness re bed sheets
The staff and the breakfast
Stayed in June 2024
Reviewed: 24 June 2024
Elvis
United KingdomLift not working
Good breakfast
Stayed in June 2024
Reviewed: 23 June 2024
Rhys
United KingdomThe elevator didn’t work so had to go up 5 stories which wasn’t the best when carrying a heavy suitcase
The room was very big and the bed was so comfortable me and my partner loved it and the shower came with shampoo and body wash so was really convenient and the breakfast was so delicious
Stayed in June 2024
Reviewed: 23 June 2024
Jonathan
United KingdomBroken lift!
Staff were excellent. Went out of their way to help with our questions.
Stayed in June 2024
Reviewed: 21 June 2024
Carolyn
United KingdomLift not working. Room grubby in places, taps, handles and switches all fingermarked
Stayed in June 2024
Reviewed: 20 June 2024
Adrian
United KingdomLifts not working but this was communicated. Bed not that comfortable
Great location. Main car park was full bit nearby car park was very close. Friendly staff with nice bar.
Stayed in June 2024
Reviewed: 20 June 2024
Shane
United KingdomThe lifts been broken for a few days apparently...so 6 flights of stairs to your room with bags isn't fun
Price
Stayed in June 2024
Reviewed: 18 June 2024
Lesley
United KingdomLifts were out of action, 6 flights to 2nd floor up the fire exit, only bathroom light working in room, no signal on t.v. it did not bother me due to the time I arrived but informed staff for future reference
Helpful staff, nice surroundings, clean, good food.
Stayed in June 2024
Reviewed: 15 June 2024
David
United KingdomThe air conditioning unit needed cleaning as the filter was clogged up with dust, causing it to shut off during the night, this made the room extremely stuffy.
Receptionist very polite and welcoming, Breakfast very good with plenty of choice, Room clean and tidy, Parking nearby.
Stayed in June 2024
Reviewed: 14 June 2024
Natnael
United KingdomThe lift was not working for 2 nights The room we stayed felt like someone was smoking there .
Breakfast was delicious and lots of choices from the buffet
Stayed in June 2024
Reviewed: 9 June 2024
Martin
United KingdomThe parking is an issue. Too expensive and it's £12.50 for 24 hours meaning I spent £25 for a 2 night stay. The staff didn't know that the price advertised on the website was different to the price on the app. The secondary parking area was not mentioned until I prompted them and when I tried the code it wouldn't work. The only reason I chose this hotel was the price and when you are in the parking charge I could've stayed elsewhere. The location is awful, it's like a scene from downtown LA or zombie apocalypse when you walk towards the centre, drug taking, gangs hanging about and obvious crack heads on each corner. On top of that there is an obvious sewer issue in that area that can't be mistaken.
Really modern and lovely rooms with professional staff.
Stayed in June 2024
Reviewed: 9 June 2024
Aishwarya
United KingdomThere was disturbance from other rooms. There was no breakfast on 9th June (Sunday) even though I was a hour closing time.
The room was compact, clean, comfortable.
Stayed in June 2024
Reviewed: 8 June 2024
Joseph
United KingdomLift was out of order Car parking was not easy
Location. Breakfast staff
Stayed in June 2024
Reviewed: 7 June 2024
Garry
United KingdomWorking lifts
Good
Stayed in June 2024
Reviewed: 3 June 2024
Kieran
United KingdomLifts being out of order
Central location, staff and inclusive breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Joanne
United KingdomThe lift was broken and we were on the 6th floor, absolutely spoilt our stay, was a nightmare to climb that amount of stairs especially with a small child. We're also informed by another guest that the lift issue has been ongoing for a good few weeks.
Friendly staff, lovely young guy on checkout polite and gave us ice to take to our room and sorted someone to help us with our luggage. Good variety at breakfast and friendly happy staff
Stayed in May 2024
Reviewed: 27 May 2024
Mark
AustraliaParking was an issue
James and Angelo were fantastic.
Stayed in May 2024
Reviewed: 27 May 2024
Mary
AustraliaMy husband has one leg and on crutches and lifts have been out for over a month. Crutching up to the second floor several times was a health hazard. If we had of been told before hand I would have gone elsewhere. Kettle didn’t work but were given another one. Staff were extremely helpful. Dinner in restaurant was ok. Our room stunk of cigarettes and staff shrugged it off
Breakfast was ample. Bacon. Eggs. Toast. Cereals. Yogurt. Coffee was good too. Had the best nights sleep. Pillows are great and comfy bed. Bar and restaurant onsite
Stayed in May 2024
Reviewed: 23 May 2024
Michael
United KingdomStop bugging to rate the rooms it is really annoying leave me alone
Stayed in May 2024
Reviewed: 23 May 2024
Joanne
United KingdomBreakfast was poor ran out or hot breakfast very soon and not replenished from what l could see. The bedding and the room did smell of cigarette smoke and as a non smoker that was quite overwhelming.
Staff were so friendly an assett.
Stayed in May 2024
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