The beds were extremely uncomfortable! Me and my partner were up most of the night as the room was hot the air con was no cooling the room down at all as it felt it was just blowing our normal air. Also the beds gave me sick a bad back in the morning. My children slept on a sofa bed and they found that so springy they as well struggled to sleep. We all didn’t sleep well at all

The location of the hotel was brilliant it was walkable from all the locations we planned to visit. Was clean and had no problems with the staff etc

Stayed in May 2024

Sofa bed wasn’t made up and had to await someone making it for my daughter at ten at night when we returned to room and realised it had no bedding! Breakfast- items ran out and staff not replenishing very quickly so didn’t have any bacon! Table dirty and not wiped down!

Location is great, room clean and comfortable for three of us

Stayed in May 2024

The room was a little cramped up for 3 people and the flush was not working properly.

The location and the staff behaviour

Stayed in May 2024

All fine, but can be very busy at breakfast peak time

Great location attentive staff very clean

Stayed in April 2024

Although breakfast RANGE was good. *Toast and jams, cakes, pastries, cereals, fresh fruit, yogurts, juices, water, coffee and tea etc. *The cooked range was basic - bacon, sausages, scrambled egg, baked beans and hash browns. *It would have been nice perhaps, to have egg choices, fried, boiled, scrambled, along with mushrooms, tomatoes etc. Also perhaps a small range of cold meats and cheeses. *Paying for the stay on arrival and not at the end which is the usual. Otherwise, happy.

*Location next to car park with 25% off parking if ticket stamped at hotel reception on check out. *Situated opposite Brewery Quarter for eateries, music, shops etc. *Close proximity for walking to a lot of historical buildings and parks. *Reception staff very helpful with queries and enquiries.

Stayed in May 2024

Location great restaurants & bars close by

Stayed in May 2024

The breakfast was good & the location was convenient

Stayed in May 2024

Breakfast was included in the rate, but rather limited range. It was fine, but nothing particularly special. Vegetarian and vegan sausages were available but cooked to order and would take up to twenty minutes so I went without. Pool and gym are across the road in a separate building.

Very comfortable bed, slept well. Staff were very helpful, especially at breakfast- made sure my baby and I were seated comfortably 4th floor room had a nice view of the hills. Room felt clean and well maintained. Very busy over a Bank Holiday weekend, but dealt with us efficiently and the breakfast area didn't have queues even at 10am

Stayed in May 2024

The bathroom was extremely dated and cramped. The breakfast was great but no where near enough seating. And the walls were paper thin, so could here everything going on in the hallways and rooms next door.

Location

Stayed in May 2024

Having to pay for the car park even though it was discounted. The fact my request for a certain type of room was not acknowledged and I had to ask to be moved. The fact that one bed was pushed against a wall when there was plenty of room to move away. The continental breakfast was lacking in choice - better selection of pastries etc would be acceptable.

On arrival we were not allocated the room I had requested, but this was swiftly rectified. Room and facilities adequate for an over night stay. Breakfast was adequate. Close proximity to car park and centre. Comfortable bed.

Stayed in May 2024

Rugby tour, too loud, not reigned in. But only a one off I was told

Location, facilities.

Stayed in April 2024

Great central location

Stayed in April 2024

Hotel was extremely busy on my final night (Saturday) and unfortunately this meant it was pretty noisy on my floor (1st) until late into the night. I was disappointed that a large group had been allowed to take over the bar area for some kind of club event, which precluded any other paying guests making use of the space. As a woman travelling alone, I would also have felt safer if the hotel stopped people without key cards from accessing the floors containing the accommodation.

Easy check-in process. Decent breakfast included. Good sized room, which was clean and everything worked. Praise to the weekend breakfast staff, who kept things running smoothly despite it being very busy.

Stayed in April 2024

Great

Stayed in April 2024

First room given to us smelt like stale cigarettes - we asked for another room which was provided. Noisy traffic, suggest you ask for a room not facing teh road.

Great location, 1 minutes walk to the brewery quarter with all it's pubs and eating places. Good breakfast.

Stayed in April 2024

I hadn’t reserved a disabled bedroom with a wet room for a bathroom

Complete ease from checking in to checking out

Stayed in April 2024

Furniture had been removed from room leaving unfinished/undecorated patches on the wall and lacking space for laying things out. This was not as expected.

Good location, good price

Stayed in April 2024

Paying for parking in the NCP carpark across the road...there were issues with the ticketing and payment which was not the fault of IHG. Thankfully, IHG reception staff validated our parking ticket so we received a discount.

True to IHG standard, the room was as we expected: clean, well appointed, comfortable bed, spacious, free wifi. The breakfast was very good, well stocked and good coffee. The location was very handy to our needs.

Stayed in April 2024

NA

Location was perfect

Stayed in April 2024

Breakfast excellent.

Stayed in April 2024

Small room

Delicious breakfast

Stayed in February 2024

Nothing

The price was good value as it was a late booking. Good central location. Easy parking next door, with discount given. Good value breakfast. Good rooms, quiet.

Stayed in April 2024

Easy check in, room was clean and nice breakfast. Good location for exploring Cheltenham.

Stayed in April 2024

There was nothing that stands out that needs changing

Room adequate for our needs, Breakfast was good with a plenty of verity. Location was very good for what we needed.

Stayed in January 2024