Botley Road, West End, Southampton, SO30 3XA, United Kingdom
#13 of 34 hotels in Southampton
Guests' ChoiceBased on 3694 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.3
Staff
8.9
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 26 June 2024
David
United KingdomIn an accessible room but bed too soft and too low - should have been higher and firmer as difficult to get out of. Food available in the evening was not very good quality for some items.
Good location with ample parking. Easy check-in with friendly staff. Buffet breakfast had good choice.
Stayed in June 2024
Reviewed: 26 June 2024
Andrew
United KingdomBreakfast was a scrum each morning. Children just barging and no patience. No quiet area for adults without children at breakfast.
The staff were very helpful.
Stayed in May 2024
Reviewed: 25 June 2024
Paula
CanadaEverything was great
Close to Southampton airport, clean, comfortable
Stayed in June 2024
Reviewed: 25 June 2024
Susan
United KingdomFood poor. Raised this on checkout and was told the menu was about to be changed. However we stayed in April and raised the same issue and was told the same thing then
Value for money good. Staff friendly
Stayed in June 2024
Reviewed: 25 June 2024
David
JerseyThe breakfast was excellent. The room was perfect for our requirements
Stayed in June 2024
Reviewed: 24 June 2024
Helen
United KingdomFood was very poor for what we paid. Fish was more batter than fish, chips not cooked properly, mushy peas tasted like tinned peas just mushed. Very disappointing was
Stayed in June 2024
Reviewed: 24 June 2024
Julie
United KingdomUnfortunately the hotel was completely full so breakfast was tricky. Not the hotels fault though.
Have stayed there many times. I didn’t get the twin room I wanted, however, they gave us a room with a sofa bed and even though they were heaving they came and made up the bed for me 😊 all staff are amazing there.
Stayed in June 2024
Reviewed: 23 June 2024
Margaret
United Kingdomthe room and bathroom was very clean and comfortable.breakfast was tasty with plenty of choices
Stayed in May 2024
Reviewed: 23 June 2024
Peter
AustraliaBreakfast was very difficult as was very crowded and seemed understaffed. Food was ok and eventually we were fed and had a great cuppa.
Easy parking and check in. Room clean and comfortable and fairly spacious. Bathroom was good.
Stayed in June 2024
Reviewed: 22 June 2024
Martin
United KingdomThe menu for dinner was basic and pricey it was cheaper to walk to the business park which was walkable 10 minutes
The location was ideal for the cruise port in Southampton
Stayed in June 2024
Reviewed: 21 June 2024
Lynsey
United KingdomRoom cards / WiFi were temperamental - often took multiple attempts to get in room or on WiFi
Great buffet breakfast, comfortable bed, provided complimentary toothbrush & razor on request (forgot these). Friendly staff.
Stayed in June 2024
Reviewed: 20 June 2024
Andrea
United KingdomSignage to the hotel from where the SatNav destination took me was hopeless - all obscured by foliage.
Friendly and helpful staff. Clean and comfortable room.
Stayed in June 2024
Reviewed: 20 June 2024
Jill
CanadaAll good.
Breakfast was great! Front desk staff as well as dining room staff very friendly and helpful.
Stayed in June 2024
Reviewed: 19 June 2024
Phil
United KingdomJust the cost of dog for one night , DOGS SHOULD BE FREE , its not like they take loads of room up !
Everything was Ok good staff, food, and room was big enough . location was good as well as only 15mins from port. the only down side is cost of DOG £15.00 per night . most hotels lot cheaper or FREE I have just booked a TRAVEL LODGE and dog is £20 for 2 nights but apart from that everything else spot on
Stayed in June 2024
Reviewed: 18 June 2024
Allan
United KingdomThe food , me and my wife were both ill . Food was poor quality
Stayed in June 2024
Reviewed: 17 June 2024
Ian
United Kingdomnothing !
everything !
Stayed in May 2024
Reviewed: 17 June 2024
Doris
CanadaThe inclusive breakfast was served with more food than expected.
Stayed in June 2024
Reviewed: 17 June 2024
Roger
United KingdomWas only instant coffee in the rooms
We stayed night before our cruise. Staff recognise this and assisted greatly in advise and helping with baggage labels etc. Breakfast was included as standard, really was a great selection on the buffet, was regularly topped up and rotated too which was impressive. Again the morning staff were just as great as the evening.
Stayed in May 2024
Reviewed: 16 June 2024
Katie
United KingdomCommunal areas were not very well maintained, corridors and general decor looked tired, restaurant was quite expensive for the quality of food provided.
Rooms were spotlessly clean, breakfast was excellent, staff were friendly and welcoming.
Stayed in June 2024
Reviewed: 16 June 2024
Barry
United KingdomBeds were very comfortable. Room was very clean. Bathroom had everything we required and was also very clean and well equipped. Breakfast was excellent.
Stayed in June 2024
Reviewed: 16 June 2024
Joanna
United KingdomN/A
Helpful staff, good breakfast, comfortable room
Stayed in May 2024
Reviewed: 14 June 2024
David
United KingdomBit manic at bar,and people should be trained in how to pour a pint,especially guinness.
Near the docks for cruise.
Stayed in May 2024
Reviewed: 11 June 2024
Mary
United KingdomSome items unfortunately not available when we had dinner at the hotel (selection of ice creams, decaffeinated coffee), but food was good.
Good location for Southampton Docks. Comfortable rooms and a good choice at breakfast
Stayed in May 2024
Reviewed: 11 June 2024
Steve
United KingdomThe parking
Everything except the parking!
Stayed in May 2024
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