Botley Road, West End, Southampton, SO30 3XA, United Kingdom
#13 of 34 hotels in Southampton
Guests' ChoiceBased on 3780 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.5
Facilities
8.3
Staff
8.9
Value for money
8.4
Free WiFi
8.4
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End of dialog contentReviewed: 27 September 2024
Julie
United KingdomSink blocked on arrival and hallway carpet had not been vacuumed .
Convenient for Southampton port
Stayed in September 2024
Reviewed: 27 September 2024
Dawn
United KingdomVery close to the M27. Large car park. Standard room but large enough as staying for a family Wedding over the weekend. Even though very busy the staff were able to provide us with a separate room to have a family dinner the night before the Wedding. Easy to walk to the Utilita Bowl where the Reception was taking place after the Wedding in Winchester.
Stayed in June 2024
Reviewed: 27 September 2024
Harrison
United KingdomNA
Very well set out but a bit busy
Stayed in August 2024
Reviewed: 27 September 2024
Catherine
United KingdomVeggie options for fry up would be good. Grouting in bathroom could do with attention.
Staff were great. Room was clean.
Stayed in September 2024
Reviewed: 26 September 2024
Kathleen
United KingdomVery busy at breakfast times and couple of items on food menu not available and children running about (at times in corridors)
Price comfort friendly and clean
Stayed in August 2024
Reviewed: 26 September 2024
Sarath
AustraliaStaff were a little overwhelmed with the rush time
The breakfast was good and had a wide range of food choices.
Stayed in August 2024
Reviewed: 25 September 2024
Elizabeth
United KingdomNo granola or yogurts at breakfast.
the porter telling noisy people coming back to their rooms at 3am to be quiet and get in their rooms quickly. Lovely staff throughout. Breakfast really good.
Stayed in September 2024
Reviewed: 24 September 2024
Vanessa
United KingdomBreakfast area a tad small for the amount of people staying
Good place to stop for next day ferry trip, always clean and comfy
Stayed in September 2024
Reviewed: 24 September 2024
David
United KingdomThe Sunday breakfast was a bun fight too many guests for the servers absolute chaos Monday was just fine
Stayed in September 2024
Reviewed: 24 September 2024
Ambika
United KingdomBreakfast could have been better. The breakfast area was messy and not organised during the end.
Check in and check out process
Stayed in August 2024
Reviewed: 23 September 2024
Norman
New ZealandIt would have been better if it was less crowded.
Although the hotel is quite modern it is actually cheap and cheerful. Ie furniture in the rooms. It was exceptionally busy when I was there, Breakfast was a bunfight, obviously a stopover hotel for the airport.
Stayed in September 2024
Reviewed: 23 September 2024
Angela
United KingdomI slipped in the shower and tore my hamstring. Whilst there is a grab rail available, the way the shower curtain was meant that this was not visible. It would be good if the hotel provided shower mats or you were able to ask for one.
It was very busy at breakfast, but staff were really good at clearing used tables to ensure that people did not have to wait. In general staff were very polite and helpful.
Stayed in August 2024
Reviewed: 22 September 2024
Linda
United Kingdomwaste bins in room and bathroom had not been emptied
ground floor room provided for guest with mobility scooter. staff friendly and helpful
Stayed in September 2024
Reviewed: 22 September 2024
Elaine
United KingdomNothing
Very relaxing stay. Ease of access to the port
Stayed in September 2024
Reviewed: 22 September 2024
Glenise
United KingdomPlenty of choice
Stayed in August 2024
Reviewed: 22 September 2024
Beardsley
United KingdomIt is poorly lit outside at night and the signage is not very visible at night when trying to find it
Convenient location, staff helpful and welcoming and the hotel is dog friendly
Stayed in September 2024
Reviewed: 22 September 2024
Karen
United KingdomGood quick check in Clean hotel Bar beer variety not very good Food good
Stayed in September 2024
Reviewed: 21 September 2024
Colin
United KingdomWe ate each evening in the restaurant and the quality was variable . It was a bit hit and miss
The breakfast was exactly as expected a good standard overall. Only disappointment was NO FRIED EGGS.
Stayed in September 2024
Reviewed: 20 September 2024
Elizabeth
United KingdomThe carpets in the rooms could do with renewing ours were stained.
Generally a clean hotel. Very friendly and helpful staff. Comfortable beds.
Stayed in September 2024
Reviewed: 18 September 2024
Barbara
United KingdomIt was ok needs a bit of a paint
Stayed in September 2024
Reviewed: 18 September 2024
Graham
United KingdomStaff clearly overworked, and the hotel was light on staff who tried valiantly to do a great job. However too few staff means long slow queues to book in and at the bar. The prices quoted on the website were way out, so either a mistake or really misleading customers
Easy to find comfortable and nice staff
Stayed in September 2024
Reviewed: 18 September 2024
John
GuernseyLack of parking
Stayed in August 2024
Reviewed: 18 September 2024
Jane
United KingdomLack of parking A distinct stale smell in corridor and room
Good location for Southampton Cruise Port. Very good breakfast.
Stayed in August 2024
Reviewed: 18 September 2024
Alex
AustraliaInitial contact with Arrogant man in dinner area was poor. (First night we arrived) Ignored my question, he walked away. He was loud and singing during our dinner . Very rude. Other younger staff were great and very helpful.
Clean and tidy, very busy place
Stayed in September 2024
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