Botley Road, West End, Southampton, SO30 3XA, United Kingdom
#13 of 34 hotels in Southampton
Guests' ChoiceBased on 3654 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.3
Staff
8.9
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 11 June 2024
Mary
United KingdomSome items unfortunately not available when we had dinner at the hotel (selection of ice creams, decaffeinated coffee), but food was good.
Good location for Southampton Docks. Comfortable rooms and a good choice at breakfast
Stayed in May 2024
Reviewed: 11 June 2024
Steve
United KingdomThe parking
Everything except the parking!
Stayed in May 2024
Reviewed: 11 June 2024
David
United KingdomEverything was fine.
Clean and comfortable room with a great bathroom. Good breakfast with dog friendly facilities. Good place to walk out dog. All of the staff we came in contact with were friendly and helpful.
Stayed in June 2024
Reviewed: 9 June 2024
Wade
United KingdomBreakfast extremely busy. Bet small double bed.
Stayed in May 2024
Reviewed: 9 June 2024
Dave
United KingdomVery Friendly Clean And Great Breakfast
Stayed in June 2024
Reviewed: 8 June 2024
Luis
United StatesOnly 1 out of 4 USB ports operational
Breakfast Buffet Room space Near public transportation stop to Southampton towncenter
Stayed in June 2024
Reviewed: 7 June 2024
Alan
United KingdomLack of disabled parking spaces
Stayed in May 2024
Reviewed: 5 June 2024
Lynne
United KingdomBetter drink options for the evening please and non alcoholic options.
Good location and reasonable.
Stayed in June 2024
Reviewed: 5 June 2024
Robyn
AustraliaThe room was very dark. Some of the lights didn;t work and no power in the bathroom to do your makeup and the light in the room didn't work
The breakfast was nice. Room was big enough.
Stayed in June 2024
Reviewed: 4 June 2024
Deborah
United KingdomFood could be better, gets very busy due to cruise passengers leaving at certain times.
Great location for the docks, easy to find and parking excellent.
Stayed in May 2024
Reviewed: 4 June 2024
Nightingale
United KingdomPrice of stay, noisy room, soft mattress
Staff, good power shower and good breakfast
Stayed in June 2024
Reviewed: 4 June 2024
Hevrob
United KingdomI booked for my brother's birthday, he said everything was just wonderful
Stayed in May 2024
Reviewed: 4 June 2024
Vinny
United Kingdombreakfast was a bit limited but satisfactory
staff were excellent. Really friendly and helpful.
Stayed in May 2024
Reviewed: 4 June 2024
Susan
United KingdomThere didn't seem to be enough satff to meet the demand around check in time and we were given a room that had not yet been cleaned so had to go back to reception and get it changed. so a break down in communication between the reception staff and housekeeping. The issue was resolved however. But the reception staff were doing ther best but seemed overwhelmed with the demand. There was a lot of rooms that had clearly not yet been cleaned despite it being after check in time. I suspect to there being alot of guests who had only stayed the one night as seemed such as cruise passengers etc. However overall good and I would use this hotel again.
Location is good, beds comfortable, breakfast was excellent
Stayed in June 2024
Reviewed: 3 June 2024
Steven
United KingdomIt’s okay for a night
Stayed in May 2024
Reviewed: 3 June 2024
Denis
CanadaBreakfast provided
Friendly service .
Stayed in June 2024
Reviewed: 2 June 2024
Dcow7
AustraliaLighter bed cover
Breakfast very good
Stayed in May 2024
Reviewed: 31 May 2024
Diane
United KingdomPoor breakfast facility
Free parking
Stayed in May 2024
Reviewed: 30 May 2024
Jackie
United KingdomRoom clean Food hot and quick Friendly staff
Stayed in May 2024
Reviewed: 28 May 2024
Amarjit
United KingdomI actually slipped and hurt myself in the shower cubicle. It looks like the shower tray was proper worn out, and I hurt my leg. I told my sister to be careful, and she too slipped slightly and not as badly as me. I did report this when I checked out. The kettle needed to be de-scaled. My bed linen had marks, although the linen was washed, I wish they were checked for marks. I wish there were hooks on the back of the bathroom door so towels could be hung to dry. There was a light that didn't switch on, just flickered.
The location and staff are good and friendly. This was our second stay at the hotel. Good value to and breakfast is good too. There is plenty of parking and close to a bus stop too. I have chosen to give a high score because overall, it was a good stay.
Stayed in May 2024
Reviewed: 28 May 2024
Stuart
United KingdomSofa bed had been made up in one of our rooms for some reason which restricted access and although reported several times and promised it would be collapsed this did not happen
Fantastic location for Southampton port and spotlessly clean
Stayed in May 2024
Reviewed: 27 May 2024
Duncan
United KingdomFood menu at evening wasn't great
Breakfast was perfect
Stayed in May 2024
Reviewed: 27 May 2024
Julie
United KingdomLimited choice on bar menu and quiet expensive. What we did have was nice though.
Breakfast was really good and had vegan choices which was a bonus. Excellent location for overnight stay before going to cruise terminal. Room was quiet, clean and comfortable.
Stayed in April 2024
Reviewed: 27 May 2024
John
United KingdomBreakfast was chaos
Near the cricket ground, my purpose for their visit
Stayed in May 2024
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