It’s a bit tired and my bathroom was very tired

The staff were excellent and very helpful

Stayed in June 2024

Breakfast was a waste

Location was good and staff were really helpful

Stayed in March 2024

Breakfast was poor , bathrooms need painting

Easy to get around, comfortable rooms

Stayed in June 2024

Stairs/lift to reception.

Location - excellent

Stayed in June 2024

At 9am there was hardly any breakfast left. There were no restaurant staff to ask.

The reception staff were lovely and helpful. We loved the view from the room.

Stayed in May 2024

A window in our room was half way jammed. Neither closed nor open. Our room being across a bar I was afraid it will be loud outside After I told the staff, they told me they have no maintenance on that day and that there is no other room available, but they will come look into it. Unfortunately the lady also could not fix it. I grabbed a chair, climbed up to it and sorted it out in the end. After telling the staff that it's sorted, they gave me a few coupons for complementary beverages and a couple of ice creams for my boys and apologized a few times for the inconvenience. In the end I ended up fixing (being able to shut it ) the window, and they made up for not being able to help me. All was good. Would visit again.

The reception/breakfast area is quite roomy. There was a kind of a play corner for kids that my boys really liked. Location is nice. Lots of bars and restaurants in the area. The staff seemed a bit overwhelmed/stressed but was friendly and helpful. My boys got wet shoes from the day before and the staff even gave me a blue roll and a rubbish bag for our laundry.

Stayed in May 2024

Bathroom to dark,

Breakfast good and staff helpful. Parking great.

Stayed in May 2024

Breakfast… cutlery was not the best. Would have preferred individual sachets for jam for hygiene reasons.

Great position. Large comfortable room.

Stayed in May 2024

Bed could be larger other than that all good.

We have stayed at the hotel on five occasions visiting our Son at Uni. Buffet breakfast was as expected with a good choice of food. The location of the hotel to the shops in Gunwharf Quays can't be beaten and plenty restaurants to choose from. The staff are very friendly and helpful. Handy secure parking. Overall a good stay.

Stayed in May 2024

Breakfast was poor. Hated jar of marmalade with one spoo. In it for everyone to help themselves. Not hygienic at all!! Not good value for money as sausages tasteless and bacon wet and flabby.

The staff were very welcoming. However. The breakfast was poor. Out of the stay experience this was the weakest link. Helping yourself to marmalade out of a communal jar with one spoon in it is NOT good. Would never book breakfast again. Thought it showed defo signs of cost cutting.

Stayed in April 2024

Close to shops etc

Stayed in May 2024

Some maintenance issues on the ground floor that needs to be addressed.

Great location.

Stayed in May 2024

Some of the furniture was looking slightly tatty. The table had chips all around it and the base had paint coming off it. The sofa bed was so saggy that it was hard to get out of when it was a sofa, thankfully didn’t need to use it as a bed. In the bathroom the tiles round the toilet flush we’re all chipped - not a good finish.

The staff, Marie and I think his name was Dan were excellent. Marie is an absolute treasure, so welcoming, friendly and helpful, a real asset.

Stayed in May 2024

Breakfast was a bit of a nightmare, it's self service and the food was lovely, however it was very busy and people obviously didn't realise they needed to clear their table once finished and as short staffed due to sickness this meant tables were full of plates/cups etc and needed to be wiped down. Maybe a notice to say 'PLEASE CLEAR YOUR TABLES ONCE YOU HAVE FINISHED ' would be helpful.

The location was great, parking was very cheap. Room was clean, staff friendly.

Stayed in May 2024

The only reason I put it at a 9 was breakfast was a little dire. I tried to get there fairly early but everything was dried out and the eggs tasted a bit funny. Very nice to see a gluten free station and the gluten free bread was great. Lots of options too.

Everything was great, nice clean rooms, very lovely friendly staff. Very considerate in placing us quite far away from a loud stag do. Customer service was a 10/10. The room was clean and comfy and had everything we needed.

Stayed in May 2024

Our bathroom had a leak which meant we had to leave our towels on the floor to soak it up and the air con only went up in temp not down - great for winter - not so good for summer. The staff were very accommodating though

Location and staff were amazing

Stayed in May 2024

We requested a twin room when booking but upon arrival were told it had a double bed and bed settee - that would have been acceptable but we didn’t have bedding with us for the settee and hadn’t had advance notice that we weren’t getting the twin room we’d requested.

Location

Stayed in May 2024

The breakfast was lacking in choices, trays or plates often empty, breakfast room crowded and tables not cleaned and ready for use. The heating/cooling system in the room and hotel overall was not functioning well and a fan was offered to help. This meant trying to sleep in a room that was 27 to 28 degrees Celsius. Other than those 2 concerns we were very pleased with the hotel and staff and would stay there again. I did not see any other hotel better situated.

The location could not have been better. Beautiful view (top floor) to the harbour. Walking distance to all attractions, restaurants, coastal walk, shops. Also walking distance and flat surfaces from hotel to trains, buses and ferries. We would stay here again.

Stayed in May 2024

I had asked for a table and chair to be in the room in advance. Just the chair was.

Breakfast is quite varied.

Stayed in May 2024

Location was ideal for us, breakfast was very good, but busy I did wonder if the hotel were fuller if everybody would get seated. Excellent parking arrangements.

Stayed in May 2024

Bed slightly too hard for me, but that’s a personal choice

The room was lovely and clean, the staff were very helpful, the breakfast was great with plenty of options

Stayed in May 2024

View out of window to car park

Location

Stayed in May 2024

The bed was very uncomfortable and the pillows were worse. We didn't have a comfortable sleep and, given that we both suffer from back trouble, woke up quite uncomfortable and stiff each morning. Not to put to fine a point on it, our bed was well beyond its sell by date and the pillows were terrible.

Location. Breakfast was fine and staff were helpful and courteous when asked. Cleanliness and room cleaning was very good. Staff were friendly, helpful and courteous. A good shower in the bathroom. We had a blocked sink in the bathroom on our first morning, which we reported to reception. This was fixed very promptly and efficiently, with a little thank you note and a chocolate bar from Mark, the maintenance man. Well done.

Stayed in May 2024

Reception smelt of stale cigarettes

Room was very clean

Stayed in May 2024