Hamilton Rd, Felixstowe, IP11 7DX, United Kingdom
#20 of 29 hotels in Felixstowe
Guests' ChoiceBased on 3869 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
8.9
Facilities
7.7
Staff
8.8
Value for money
8.2
Free WiFi
7.9
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End of dialog contentReviewed: 4 June 2024
Dmitrii
United KingdomThe carpet in the room was odour
Staff is good
Stayed in June 2024
Reviewed: 4 June 2024
Alan
United KingdomExcessive noise from the entertainment hall at night. Luke warm breakfasts.
It’s age and ambience.
Stayed in June 2024
Reviewed: 4 June 2024
Tim
United Kingdomstaff did not respond to my request for some soap in the room
Good breakfast
Stayed in June 2024
Reviewed: 4 June 2024
Julie
United KingdomBad wifi connection
Location and free car park
Stayed in March 2024
Reviewed: 3 June 2024
Sandra
United KingdomIt needs a little care. The lift button inside is taped on with sellotape 🤦♀️. Very tacky The breakfast was not replenished until you asked I wouldn’t Reccommend as there are lots of lovely cafes just outside
The beautiful building and food
Stayed in May 2024
Reviewed: 3 June 2024
Hugh
United KingdomNo Complaints. I have stayed at the hotel before and have always found it very accommodating.
Breakfast. Fried breakfast always a treat. The dining room was very spacious and well organised. The food pipping hot and good selection. Room. Very spacious and welcoming after a long tiring journey. Bathroom very clean.
Stayed in June 2024
Reviewed: 3 June 2024
Bethany
United KingdomHotel decor and fittings tired
Location
Stayed in June 2024
Reviewed: 2 June 2024
Shweta
United StatesThe breakfast was chaotic, understaffed, I couldn’t get coffee
Stayed in May 2024
Reviewed: 2 June 2024
Cherry
United KingdomCouldn't open the window, no air con, be hot in summer
Full of history, charming hotel full of character, very good service
Stayed in April 2024
Reviewed: 2 June 2024
Hain
United KingdomThe room was dated could do with changes The breakfast needs to be more organised cause us and others were waiting for quite a while to get items replenished
Location was ideal Most of the staff were pleasent and room service in the day were good
Stayed in June 2024
Reviewed: 1 June 2024
Sj022031
United KingdomThe room was lovely but unfortunately the bathroom was not the cleanest. Very poor breakfast but not the staff's fault as there was not enough staff on shift.
Lovely old building Very comfy bed Great location
Stayed in May 2024
Reviewed: 1 June 2024
Walker
United KingdomOutdated furniture and ripped curtains in the room.
Good location. Good staff.
Stayed in June 2024
Reviewed: 1 June 2024
Othen
United KingdomThe breakfast. Lack of apparent staff. Not a table free from used plates and cutlery. Cold food. Coffee ran out and wasn't replaced. Beans were cold, taken away, and not replaced. Toaster not working. Lots of grumbles and disent amongst other diners.
Liked the original features of the building. The room was clean, warm and comfortable.
Stayed in May 2024
Reviewed: 1 June 2024
Natalie
United KingdomGreat location
Stayed in May 2024
Reviewed: 29 May 2024
Andy
United KingdomLarge party of guests very loud and intoxicated to extent that they had now concern for other guests. Property could do with a refurbishment as looking dated
Convenient
Stayed in May 2024
Reviewed: 29 May 2024
Daniel
United KingdomWater pressure was really low took ages to run a bath as the shower was a slow trickle
The saty as a whole was grate staff was helpful brackfast was really nice
Stayed in May 2024
Reviewed: 29 May 2024
Stuart
United KingdomWhoever orders the this stock for the bar needs to sit down and have a long think. They are constantly running out of draught beers. They used to have plenty of stock but not any more. On top of that they have taken away the popular pale ales. There’s only one lager on tap which you’ll be lucky to get!! I don’t understand what has happened as it was never like this before. Management need to sort this out….. maybe a few extra barrels on the next order and don’t be cheap skatesj
Staff are great as always
Stayed in May 2024
Reviewed: 28 May 2024
Alena
United KingdomShowers are very hard to operate.
The location is great. The hotel has a great historical vibe.
Stayed in May 2024
Reviewed: 28 May 2024
Janine
United KingdomThe shower didn't work very well, the room was a little tired and the breakfast service was poorly managed - one waitress vanished and another who had been chatting on reception appeared and took over. Had she been there instead of chatting with reception in the first place, they could have managed the service between them as they had the previous day
The room was extremely clean and the bed was very comfortable. It was great value for money in a good location with free parking. Redecoration in the reception, stairs, library and bar were very nice, as were the chandeliers.
Stayed in May 2024
Reviewed: 28 May 2024
Christopher
United KingdomGreat location, free parking and good breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Robert
United KingdomDidn't have a great selection of beers, etc. Most pumps were not operable. Yoiu did have a function on the Friday evening and Saturday, but stock not replenished
Excellent staff.
Stayed in May 2024
Reviewed: 28 May 2024
Gloria
United KingdomRoom didn’t have hairdryer or Iron
Breakfast was ok. Location was great and the free parking
Stayed in May 2024
Reviewed: 27 May 2024
Kevin
United KingdomOn Monday there was only 1 member of staff on duty for breakfast, the poor girl had just come on duty, the previous member had left and there wasn’t 1 clean table to sit at, there was no juices of any sort to drink, no selection of cereals, no bread for toast, and most of the cooked breakfast was empty, the poor girl did so well in trying to sort it all out as well as having more guests coming into the room and clear the tables and fetch food from the kitchen, was rather a let down to say the least
Room was comfortable
Stayed in May 2024
Reviewed: 26 May 2024
Vanessa
United KingdomIn some areas it could benefit from some tlc......a bit of paint on scuffed skirting/ window sills. Replacing bath panels. Also a choice of firm and soft pillows would be most welcome. Just some suggestions.
We had a lovely stay. Although a bit oldie worldie it had charm and was clean. The staff were welcoming. We had a drink in the bar and Donna was lovely. So easy to chat to. Good location and a nice big carpark.
Stayed in May 2024
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