Bigger pillows or at least a bit more fuller.

Location in proximity to the city.

Stayed in May 2024

Some items missing from the advertised facilities ie tumble dryer, coffee machine and microwave none of which were in the apartment. Needs a bread bin.

Good to have an option to buy breakfast very handy. Close to city and cricket ground with ample parking.

Stayed in May 2024

Bath tub was very high - shower unit was problematic!!

Nice location - good facilities - near to the centre

Stayed in May 2024

Sadly, new management have decided that dogs are no longer allowed so if we return it will have to be without the dog.

Excellent location for exploring Canterbury. Lovely Victorian building with really nice gardens. Good breakfast selection.

Stayed in May 2024

We were on the third floor, which was a lovely room and good view to the front. However, there was no lift and quite a lot of stairs for someone with a knee injury! If we had known that at the booking stage we would have asked for a more accessible room nearer the ground floor.

Breakfast was good and not rushed. A good selection, excellent full English breakfast. Very approachable staff. Lovely garden at the rear. Great free parking.

Stayed in May 2024

Bit further walking to town than ideal for us, but not too bad.

Nice breakfast, we could not find marmalade. Very helpful staff. might be better if they brought a big pot of tea to the table rather than go back for small cups?

Stayed in May 2024

Only options for eggs at breakfast were scrambled eggs. Be nice to offer poached or fried too. A shower not just bath in room would have been good

Clean, bright boutique hotel

Stayed in May 2024

lovely gardens and outside space.

Stayed in May 2024

So many tiny things that with a bit of thought/tlc could make it a fantastic place. The cleaning standards were a bit low (grubby oven tray, crumbs in the kitchen drawers etc). Also the room was a bit tired in places (chipped or worn skirting boards, missing end from light pull etc). The attention to detail was lacking (no scissors in the kitchen, 3 mini shampoos - one half used- and no shower gels or anything else, no coat hooks in the large hallway or hallway cupboard, a great sized bed but the duvet was a few sizes too small for it). And the motion sensor lights in the hallway (as far as we could see- no instruction) not possible to switch off, so if you needed to use the bathroom in the night (rather than use a phone torch) the apartment was light up so brightly it was blinding and disturbed everyone.

Great location, lovely staff on arrival and departure. Great sized apartment.

Stayed in May 2024

Some aspects of the building could do with refurbishment.

Convenient location between the city centre and the cricket ground. Free parking, free Wi-Fi.

Stayed in May 2024

The dining room/breakfast Gardens

Stayed in May 2024

Thought breakfast was included only to be told at check out it wasn't, so that took a bit of the gloss off our stay. When we checked in, it would have been handy if that had been established at that point of our stay

The room was excellent

Stayed in April 2024

Maybe a glass in the bedroom, sachet’s of butter at the table,

Nice room, great breakfast, good parking, good location for my particular agenda

Stayed in May 2024

Hotel needs a refreshment.

Quiet. Good breakfast. Free parking. 15 minutes walk to the city..

Stayed in May 2024

selection of fresh fruit at breakfast could have been a bit better

pleasant, elegant style of the building, very nice bathroom and very comfortable bed, one of our rooms was looking out into the garden, which was lovely, breakfast room was beautiful

Stayed in February 2024

Nothing

The hotel and Cottage are both very pleasant. The grounds are nice too. My young children had space to run around.

Stayed in May 2024

First entrance, late afternoon: No one answered the door or bell, only when I used my phone to call the hotel, then I was able to enter. This late shift reception staff, gentleman was a little hostile with little humility nuance. A little early morning noise, but this maybe where the position of the building where I was sleeping was in.

Morning reception staff gentleman, impeccable. Breakfast wonderful. Location wonderful. Back view wonderful. Very comfortable and clean bed and room.

Stayed in April 2024

Very nice staff and very large choices at breakfast

Stayed in April 2024

we stayed in the apartment which very spacious and comfortable

Stayed in April 2024

Location great lovely breakfast and the beds were lovely

Stayed in April 2024

Small niggles but not enough to make a complaint. Crumbs on top of toaster - which I easily cleaned off. No iron or dishwasher tablets. (Welcome book did state these were included.- staff gave me an iron when we asked for one - I went and bought washing up liquid which I left for the next guest).. Bed bases had muddy marks - again easily wiped off.

Friendly staff. Great privacy. Quiet area. Bar had great opening hours and prices ok. Near to city centre. Lovely grounds to sit and relax. Cottage a good size.

Stayed in April 2024

Well located and comfortable. Able to store cycles overnight inside the hotel

Stayed in April 2024

The rooms and facilities are quite dated

Location is pretty good, 20 minutes walk to the center. Hotel has also a nice garden which we could not enjoy due to the cold weather. Full English breakfast was lovely

Stayed in April 2024

Room rather cramped with tight space between the end of bed and wall.

Room very clean, comfortable bed, breakfast excellent. Staff very friendly and helpful. Bathroom clean and a good shower.

Stayed in April 2024