The room had a slightly fusty smell and the room was tight fitting. The wooden windows were breaking up visible when opening/closing them. There was no plug where the kettle was so I had to take it out of the tight wardrobe cupboard opening and put it all on the desk. I was also called in the afternoon during my daughters’ school sports days asking me if I would change rooms to another hotel because you had overbooked and/or had a water leak in one room which I found stressful and didn’t want to as I was travelling alone and arriving late (I even arrived later than anticipated because of delayed trains) and really didn’t want to have to go to another hotel in another taxi when I had chosen the hotel for the location close to where I was working today. I think the call about changing rooms when I couldn’t hear well during sports day got my stay off to a bad start to be honest!

The location and entrance foyer area and breakfast

Stayed in June 2024

Room was too hot and heating difficult to control

Friendly and professional staff

Stayed in May 2024

While the hotel was in a lovely location with a view towards the Botanical Gardens the nearby church chimes went of all night preventing a well needed good nights sleep

Good location, clean comfortable and friendly.

Stayed in June 2024

The property suffers from poor maintenance and quality controls standards. For example the painted woodwork (skirtings, windowsills etc) were in dire need of renovation & repainting. The walls of our room had been repainted in attractive heritage colours. However, the quality of the painting was appalling: coloured drips & splodges all over the skirting, architraving etc & they had painted around the TV, leaving large patches revealing the previous paint colour. Someone should be checking the standards of workmanship and demanding very much better. Black mould had been left on the silicone sealant around the bath and showering and the door seal was broken allowing water to flow underneath from the shower. Other guests had left trays of glasses, dirty plates in the corridor outside their rooms when we arrived and they were still there the following morning. Breakfast was of poor quality (cheap cereals, pastries & cooked English breakfast). There were few healthy options, though there was yoghurt and 3 or 4 seeds but the fresh fruit (apples and pears) weren't anywhere near ripe.

Location was excellent, close to the centre of town. The historic building gave the atmosphere of staying in an Oxford college. The bed was very comfortable & our room & bathroom were fairly spacious and staff were delightful.

Stayed in June 2024

Poor access to car park Very steep steps into entrance for those with walking difficulties . No lift if room above 2 nd floor or in newer section. Room lighting - main ceiling light and bedside lights connected . So unable to rest and read in bed comfortably. All lights or no lights which is difficult if room companion wants to read or during the night if needing to switch light on. Breakfast - good selection but cooked food lukewarm . Coffee and tea has to made independently which is not expected in a four star hotel. Chipped crockery. Pillows poor quality.

Location

Stayed in June 2024

We didn’t receive a warm welcome from reception and they couldn’t even find of the city. Our luggage was stored in main lounge with no security at all and no tags to identify our luggage so anyone walking into the hotel could pick it up

Rooms were well designed with excellent shower and comfortable bed

Stayed in June 2024

Location is great, historical building, slightly worn in

Stayed in June 2024

Room 403, ground floor, very noisy from window cleaner and emptying bins outside very early in the morning

Lovely hotel, lovely staff

Stayed in June 2024

Parking was expensive but convenient

All of the staff were professional and friendly. The breakfast was brilliant.

Stayed in June 2024

The room, though in the new wing, was very dark and needed lights on even in daytime

I particularly liked the location and excellent breakfast

Stayed in May 2024

The lift was not working ! Glad that the staff helped me to delivery the luggages while I checked In and checked out!

Location is closed to city center, staffs are very helpful!

Stayed in May 2024

The breakfast quality could be improved

Position, staff was very nice and efficient, the room was large

Stayed in May 2024

Noisy room

Stayed in May 2024

Location ideal

Stayed in May 2024

Very nice staff. Next to Schools of Examination. Close to High Street, Radcliff Camera, Christ Church Meadow. Comfortable and nice place.

Stayed in May 2024

We paid more than 800 pounds for three nights, for an extremely small room. We would hit our heads to the ceiling in half of the room; No hangers whatsoever on walls or bathroom to hang anything; defect shower cable that would unstick all the time from the wall; extremely dirty windows; ripped paint from the walls; two lightbulbs were not working; no soundproof at all, you could hear everything from the corridors and other rooms. Disappointing! I understand that this is.. Oxford but charging almost a thousand pounds for three nights in such a room is unacceptable! Either improve your facilities or decrease the prices!

The location is exeptionally central and the staff was exceptionally friendly!

Stayed in May 2024

It’s a lot of money for a medium class hotel. I get it’s a city that’s popular and the location is good.

Location perfect

Stayed in May 2024

Our room was so HOT!! You couldn’t open the window very much and the air con had broke. The staff did get us a fan, but I think my toy poodle could brow faster.

The property was excellent. The situation was great and very close to everything we needed access to.

Stayed in May 2024

Hotel looking tired, too expensive, car parking too expensive

Locatio

Stayed in May 2024

Good location and friendly staff

Stayed in May 2024

No toothbrush provided Creaky floorboards in the corridor meant I could hear whenever someone walked outside the room at night

Very good location Friendly staff Clean room

Stayed in May 2024

The hotel seems to be a bit tired.

Location

Stayed in May 2024

Brilliant City Centre location. Good room..

Stayed in May 2024

Some areas were in need of some maintenance/painting to refresh certain areas of the property. The breakfast was poor and although all the ingredients from the menu were self served it was generally lukewarm to cold when accessed or within no time on your plate.

Location

Stayed in April 2024