Grand Parade, Eastbourne, BN21 4DN, United Kingdom
#5 of 34 hotels in Eastbourne
Guests' ChoiceBased on 5455 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.7
Staff
9.1
Value for money
8.3
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 5, 2024
Sutcliffe
United KingdomMaybe night desk staff could have the same uniform as the day staff, not jacket and jeans
Location, seating for meals, service
Stayed in June 2024
Reviewed: June 5, 2024
Peter
United KingdomBroken curtain runner - but didn’t adversely impact
The location was perfect
Stayed in June 2024
Reviewed: June 4, 2024
Susan
United KingdomLoved it all.
Very clean in all areas. Staff in all Areas helpful and efficient. Breakfast was brilliant. Lots of choice. Lovely ambience and low profile staff but efficient and friendly.
Stayed in June 2024
Reviewed: June 3, 2024
Julie
United KingdomEverything is great
Very friendly staff Rooms are clean and tidy Breakfast is great very breakfast area
Stayed in June 2024
Reviewed: June 3, 2024
Barbara
United KingdomHospitality tray and bathroom toiletries could have been a little more generous.
Spotlessly clean room. Lovely view from balcony . Breakfast and dinner meals were enjoyed , good quality ingredients , well cooked and presented. Very polite and helpful staff.
Stayed in June 2024
Reviewed: June 3, 2024
Dawn
United KingdomFood choice in restaurant. Not great. My Pizza was burnt underneath. Also couldn’t cut it. Pizza wheels useless. Given steak knives they didn’t work either. No decent adult soft drinks. Staff though tried hard. Only used the one evening. Wouldn’t return
Being able to check in on arrival was great. Love the line across the bath. Not seen before and a fantastic idea. Bathroom well set up for toilet bags etc. Plenty of room. Also room to place cases though a suitcase rack would be good.
Stayed in June 2024
Reviewed: June 2, 2024
Warren
United KingdomToo early check out.
We liked the lifts, smoking area and staff
Stayed in June 2024
Reviewed: June 1, 2024
Patricia
AustraliaOur personal preference would be for a softer bed.
Check in was easy, room was very clean and comfortable. Breakfast staff were very helpful and a good variety of choices for breakfast.
Stayed in May 2024
Reviewed: May 31, 2024
Thomas
United Kingdomfabulous seaview comfy room great buffet breakfast
Stayed in May 2024
Reviewed: May 31, 2024
Parkway
United KingdomBreakfast was good.
Stayed in May 2024
Reviewed: May 31, 2024
Kevin
United KingdomThe balcony needs a small table. There is no fridge or USP charging points in the room. The flat-screen TV is very small. Room service was an issue - there was no menu in the room and conflicting information on how to order.
Contemporary interiors throughout the hotel and rooms. All was very clean. The buffet breakfast was wonderful and had a proper continental selection ie cheese and cold meats. Sunday's carvery was pure joy and all the desserts were delicious. They also offer room service. The bathroom had basic toiletries, a bath slip mat, a moveable shower head, and a grab rail. Comfortable bed and pillows (with protectors). Nice fluffy towels. Iron and board are in the room. The front sea view room had a great view from the balcony. The Artisan Restaurant, Vista Bar Café (managers and servers), housekeeping and front-of-house staff were very amicable and helpful.
Stayed in May 2024
Reviewed: May 31, 2024
Derick
United Kingdomnone
The view was great from the room, breakfast was good and the room was well cleaned
Stayed in May 2024
Reviewed: May 31, 2024
J
United KingdomNothing
Great location lovely sea view
Stayed in May 2024
Reviewed: May 30, 2024
Clifford
United KingdomThe breakfast was very nice. Everything cooked just right.
Stayed in May 2024
Reviewed: May 30, 2024
Paula
United KingdomThe room door was heavy and would slam shut
Amazing breakfast and beautiful views
Stayed in May 2024
Reviewed: May 29, 2024
Alan
United KingdomOur room was a good size and clean. Staff were friendly, helpful and accommodating. Great location.
Stayed in May 2024
Reviewed: May 29, 2024
Michele
United KingdomLocation, clean and welcoming staff
Loved my stay at the view front of house staff were very welcoming and accommodating
Stayed in May 2024
Reviewed: May 29, 2024
Mandy
United KingdomHad a meal in the artisan restaurant did not like my choice, chose the pasta with chicken nothing like I expected it to be!
The breakfast was amazing The king size bed was great it was very comfortable The room was very clean overall great place to stay !
Stayed in May 2024
Reviewed: May 29, 2024
Barbara
United KingdomVery friendly atmosphere staff were lovely and area was 👍
Stayed in May 2024
Reviewed: May 28, 2024
Judith
United KingdomLocation was brilliant. Breakfast choices extensive. Staff friendly.
Stayed in May 2024
Reviewed: May 28, 2024
Pete
United KingdomNothing to do with the hotel but there are some less than desirable areas if you go walking. We live on the Dorset coastline and it's exactly the same. Not sure why certain ppl are attracted to these areas but just be aware of your surroundings, if you decide to wander away from the seafront.
Lovely location. Clean hotel. Friendly staff. Good breakfast. Beautiful views.
Stayed in May 2024
Reviewed: May 28, 2024
Jennifer
CanadaExceptional service, location, cleanliness!
Stayed in May 2024
Reviewed: May 27, 2024
Jiten
United KingdomShower not en-suite
Location, and sea views
Stayed in May 2024
Reviewed: May 27, 2024
Jean
United KingdomWe were very disappointed that our room was not cleaned on Saturday and that we needed to report it to reception. Also, the bin in the bathroom was not emptied and there was no spare toilet roll supplied as the existing one was running low on the Sunday. Also, we had an evening meal in the restaurant on Friday evening and was disappointed with the dessert. We both had the apple and cherry crumble. However, I had 1 glacé cherry in my portion and my husband had no cherries. It should have been advertised as apple crumble.
The central location of the hotel and the breakfast was very good. The hotel staff in the reception, bar and breakfast were very good.
Stayed in May 2024
Tignes, France
Erfurt, Germany
Bol, Croatia
Viña del Mar, Chile
Frangokastello, Greece
Riga, Latvia
Latacunga, Ecuador
Cannes, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content