Grand Parade, Eastbourne, BN21 4DN, United Kingdom
#5 of 35 hotels in Eastbourne
Guests' ChoiceBased on 5420 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.7
Staff
9.1
Value for money
8.3
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 June 2024
Sharon
United KingdomThe wifi was not reliable, very on/off also would be lovely to have a mini fridge in the room
Location and beautiful view , rooms are nice
Stayed in June 2024
Reviewed: 15 June 2024
Charles
United KingdomNothing
I liked the room. Bar. Reception area. The staff were very nice and friendly.
Stayed in May 2024
Reviewed: 14 June 2024
Hazel
United KingdomThe offer of menu in both the cafe area and restaurant was very limited . The air conditioning in the restaurant was too severe
The location and room very good,housekeeping very good
Stayed in June 2024
Reviewed: 13 June 2024
Conrad
United Kingdomwould have preferred an omelette station at breakfast and a couple of non pork options like vegetarian sausage for example. when we ordered a sandwich the waitress spilled most of the tortillas on the floor and on me, however, she did return with a small plate of extra tortillas.
The room was very clean, spacious and comfortable..and there was a bath as requested. the staff were very good and parking was fairly easy and at a good price and fully explained by the staff. The breakfast was good and there was a lot of space available to sit down and relax. the location was excellent. First time in Eastbourne and would happily come again and stay at the same place.
Stayed in June 2024
Reviewed: 13 June 2024
Graeme
United KingdomBathroom extractor not working, unable to run hot bath water, although shower worked ok. No major problem as one night stay only, and not reported until checkout, so in fairness no opportunity for hotel to rectify
Balcony, decent room size, comfortable
Stayed in May 2024
Reviewed: 13 June 2024
Alexandra
United KingdomNot much. The curtains were letting too much light in, as well as the bottom of the door. Other than that it was lovely.
Good breakfast and big room. We had a problem with the flush which was fixed in a timely fashion. The staff were really helpful
Stayed in June 2024
Reviewed: 12 June 2024
Pat
United KingdomLiked everything about the view hotel, couldn't find a single reason to complain about anything
Stayed in June 2024
Reviewed: 11 June 2024
Brenda
United KingdomAbsolutely nothing
Fabulous location, friendly staff in every department
Stayed in June 2024
Reviewed: 10 June 2024
Margaret
United KingdomBreakfast was first class.
Stayed in June 2024
Reviewed: 10 June 2024
Anne
United KingdomThere was a wedding reception it couldn't be avoided but just very loud music. The single room was very cramped but it was decorated very nicely
It's a lovely hotel and great food. Staff are nice and professional
Stayed in June 2024
Reviewed: 10 June 2024
Blake
United Kingdomnothing
everything was great
Stayed in June 2024
Reviewed: 10 June 2024
Robert
United KingdomRoom had fabulous view. and a large balcony. Breakfast was excellent.
Stayed in June 2024
Reviewed: 10 June 2024
Barry
United KingdomAircon in public areas was very fierce and too cool for me
Nice room with well equipped bathroom. Public areas were well presented and clean. Very comfortable bed. Breakfast was excellent.
Stayed in June 2024
Reviewed: 10 June 2024
Roseanna
United KingdomI liked everything. It just took me a little while to figure out how the lights work lol
Stayed in June 2024
Reviewed: 9 June 2024
Gill
United KingdomOur bed was small for a double and the sheets sounded like paper whenever we moved. Didn't sleep well.
Nice hotel great location
Stayed in June 2024
Reviewed: 8 June 2024
Judith
United KingdomA tad expensive for me as a retired teacher
Super view. Excellent staff
Stayed in May 2024
Reviewed: 8 June 2024
Yu
NorwayNo issues, it was a great stay!
The room was great, loved the balcony and the view on the beach!
Stayed in March 2024
Reviewed: 7 June 2024
Susan
United KingdomLiked it all
Staff in all areas. Efficient and friendly Artisan restaurant breakfast excellent
Stayed in June 2024
Reviewed: 7 June 2024
Linda
United KingdomAll good
Vicinity
Stayed in June 2024
Reviewed: 7 June 2024
Dexter
ThailandThe direct hotel rate for additional night stay
Great location I’ve stay in many hotels in Eastbourne most very dated , but the view hotel was very clean and bright. Still not modern or new but very good The staff helped you straight away with the car parking vouchers for EB sea front which was very good
Stayed in June 2024
Reviewed: 5 June 2024
Sutcliffe
United KingdomMaybe night desk staff could have the same uniform as the day staff, not jacket and jeans
Location, seating for meals, service
Stayed in June 2024
Reviewed: 5 June 2024
Peter
United KingdomBroken curtain runner - but didn’t adversely impact
The location was perfect
Stayed in June 2024
Reviewed: 4 June 2024
Susan
United KingdomLoved it all.
Very clean in all areas. Staff in all Areas helpful and efficient. Breakfast was brilliant. Lots of choice. Lovely ambience and low profile staff but efficient and friendly.
Stayed in June 2024
Reviewed: 3 June 2024
Julie
United KingdomEverything is great
Very friendly staff Rooms are clean and tidy Breakfast is great very breakfast area
Stayed in June 2024
Tignes, France
Erfurt, Germany
Bol, Croatia
Viña del Mar, Chile
Frangokastello, Greece
Rīga, Latvia
Latacunga, Ecuador
Cannes, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content