The Sugar House, Narrow Lewins Mead, Bristol, BS1 2NU, United Kingdom
#7 of 52 hotels in Bristol
Guests' ChoiceBased on 1558 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.0
Staff
9.3
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 2 June 2024
Lisa
United KingdomRoom was overlooked by offices and the workers start early and make noise. Also noise at night from alleyway. Would prefer a room away from that end.
Position close to centre. Would’ve enjoyed breakfast but had to leave earlier than anticipated.
Stayed in May 2024
Reviewed: 2 June 2024
Samantha
United KingdomI always seem to have trouble at check in check out. this time reception said I had booked two rooms when I had only booked the one. last time they took an amount off my card to cover purchases whilst their but did not deduct this amount from my final invoice, charging me twice,having to reimburse me some days later
location decor.
Stayed in June 2024
Reviewed: 1 June 2024
Karen
United KingdomN/A
Near to the Hippodrome theatre.
Stayed in June 2024
Reviewed: 1 June 2024
Oliver
United KingdomNothing
Staff were excellent
Stayed in May 2024
Reviewed: 1 June 2024
Minal
United KingdomNothing
Lovely clean rooms and very comfortable. Loved the shower. Very helpful and friendly staff who went above and beyond to help. We walked to all the places so great location too.
Stayed in May 2024
Reviewed: 1 June 2024
Chris
United KingdomGreat location, beautiful building, good staff
Stayed in May 2024
Reviewed: 31 May 2024
Raza
United KingdomWe loved it - and so dog friendly!
Stayed in March 2024
Reviewed: 28 May 2024
John
United KingdomNothing.
Bistro was so much better than we were expecting. Our room was excellent, large, comfortable and the triple glazing meant it was quiet too.
Stayed in May 2024
Reviewed: 26 May 2024
Nina
United KingdomSmell of drains coming through window we looked out to an internal shaft
Quality and location and dog friendly
Stayed in May 2024
Reviewed: 23 May 2024
Helene
United KingdomExtra like glass of wine from theh bar absurdly expensive !
Hotel Du Vin Bristol is a smart comfortable hotel with an excellent restaurant. Expensive but worth it
Stayed in May 2024
Reviewed: 19 May 2024
Ian
United KingdomWe stayed in a suite room which was amazing, the room and hotel has lots of character, bed was very comfy and the room had everything you needed. I’d defo come back.
Stayed in May 2024
Reviewed: 18 May 2024
Nicola
United KingdomNothing
Tasteful and quirky
Stayed in May 2024
Reviewed: 17 May 2024
Hayley
United KingdomNothing in particular - only I guess the confusion of the front door - it’s not the one labelled :-D
Ideal location, beautifully decorated and very clean throughout. The Champagne bottle decorations and room names are a great touch. The staff were friendly and the room was gorgeous!! Super comfy beds and nice complimentary gifts for our room type. Loved it, thank you!
Stayed in April 2024
Reviewed: 15 May 2024
David
United KingdomThe only minor niggle we had, was that we couldn't turn all the room lamps on or off individually. It was all or nothing!
What's not to love. Everything was superb; location (central Bristol), room size and comfort, staff friendliness and, service, bar and breakfast, all exceeded our expectations
Stayed in February 2024
Reviewed: 15 May 2024
Tim
United KingdomDuvet was way too thick. I think it must have been a deep winter version. Was constantly too hot under it, so had a very disturbed sleep.
Lovely location. Familiar surroundings. Comfy, airy room. Sitting in the courtyard.
Stayed in May 2024
Reviewed: 13 May 2024
Debbie
United KingdomParking charges were high
The staff were so helpful and professional
Stayed in May 2024
Reviewed: 12 May 2024
John
United Kingdomparking but thats not your fault Bristol awful roads and 20mph and bus lanes etc
room was ready early and very clean and good facilities
Stayed in May 2024
Reviewed: 12 May 2024
Annmarie
United KingdomPrice of on street parking
We stayed for our 10 year wedding anniversary and they kindly upgraded our room as a guested of good will for this special occasion.
Stayed in May 2024
Reviewed: 11 May 2024
Paul
United KingdomThere was no plug socket on one side of the bed. USBs sockets would have been handy. Cocktails were delicious.
The bathroom was fanastic
Stayed in April 2024
Reviewed: 10 May 2024
Clive
United KingdomNothing
The staff were very helpful
Stayed in May 2024
Reviewed: 8 May 2024
Kevin
United KingdomBar costs a little on the expensive side, especially for tinned beer.
Friendly welcome, efficient and friendly service throughout. Very comfortable room with good facilities. Breakfast was great. Location in the centre of the city was perfect for the theatre and entertainment.
Stayed in May 2024
Reviewed: 8 May 2024
Kali
United KingdomAll lovely
Really lovely place to stay with really friendly staff
Stayed in May 2024
Reviewed: 8 May 2024
Tony
United KingdomSlight sink and wardrobe door damage/wear in Erazuriz bedroom
Lovely decor and dining room. Best rain shower I’ve ever had
Stayed in May 2024
Reviewed: 5 May 2024
Tay
SingaporeNo gym
Location and nice deco/ ambient
Stayed in May 2024
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