Very scenic surroundings and a beautiful interior.

Stayed in September 2024

Superior king room but not a super king bed

Pleasant environment

Stayed in September 2024

We tried breakfast in the hotel, it is very basic, tastes okay but doesn't match with the hotel's general grandeur. The bathroom sink was terribly high, not sure if it was only our room. There is no minibar/ fridge in the rooms. Also our room was not cleaned during our stay, we had to ask reception for coffee/milk next day.

The location is stunning, the staff is lovely. They are very welcoming and helpful. Rooms have kettles. Our room had a nice view. The place is very tranquil.

Stayed in September 2024

TV channels limited to 1. Poor signal. No telephone in the rooms. No entertainment and children's zone closed earlier.

Everything excluding TV, television, entertainment, and children's zones closed far too early. Loved scenery views restaurant food was incredible drinks immaculate condition. I would be back with my Google cast stick thing and during a higher peak time in July August. Views were incredible

Stayed in September 2024

Just little things really, like the coffees were quite expensive and although there was a proper machine to make them we were given push button coffee instead. The cocktails whilst ok, were not mixed but instead poured from a pre made bottle. The pool looked ok but as a couple we felt it was more of a set up for kids and family rather than a relaxing spa style pool. The spa was actually closed both days we were there so not able to book a treatment.

The estate is in a beautiful spot, stylish decor and a great family friendly feeling to it. There is a shop, restaurants, bar and pool and lots of other activities if you chose to do something more adventurous. We stayed in the hotel in a superior king room which was nice. The food in the restaurant was quite reasonable and the staff were all very helpful and friendly.

Stayed in September 2024

the beds are quite hard and the room was really warm

amazing location with lots to do within the holiday park, sunday roast in the restaurant was lovely and the bartender was so helpful.

Stayed in September 2024

Bed was too hard and orthopaedic

Everything was unexpectedly good.

Stayed in September 2024

The room was ridiculously hot with no way to reduce the heat. Window was open permanently, the fan provided in the room was on for the duration of our stay. It made very little difference. I'm sure in the middle of winter this would be great. However, on a mild day it was almost unbearable. The communication from reception staff could have been better. We arrived as they switched to off season hours. This was not mentioned to us. Therefore we missed the pool on our first day (it closed an hour earlier than advertised on the website), and the restaurant doesn't open until 9am for breakfast (when you're an early riser, it's a long wait for food!). They were very friendly and welcoming, it just would have been helpful if this was mentioned to us at check in (or the information online was updated).

Beautiful hotel. Our room was spacious, clean and well equipped. Comfortable bed and nice linen. We had breakfast and a dinner in the hotel restaurant, good food at reasonable prices, particularly breakfast. The facilities on site are brilliant, for all ages. We used the pool, steam room, sauna, gym and had a treatment at the spa. The amusement arcade area was well equipped, and there seemed to be lots of activities for children to do. It's a big site but it never felt overly busy, it's been designed very well. Good walks from the front door that are marked along the way. Great to explore the area.

Stayed in September 2024

Only quibble we had was that it was extremely warm in our room 104. The air con unit didn't seem to make much of a difference. We had the huge window open wide for a bit and cooled down... so that's why one point taken off.

Beautiful grounds. And the facilities on site were all we could ask for. Staff were all amazing and friendly. Big shout out to the Australian server in the restaurant... he quickly adapted to our sense of humour and had a bit of fun.

Stayed in September 2024

Everything was great nothing to fault

Room was clean and spacious with beautiful surrounding area

Stayed in August 2024

Restaurant easily booked up - tables were empty but wouldn’t take bookings

Stayed in August 2024

Couldn’t get the room safe to work - not a big issue. One single bed was really firm and uncomfortable if you are not used to it, but all other beds were excellent.

Very new, modern, hotel decor and rooms very well fitted out, well maintained and in excellent condition. Nice room facilities - good coffee machine etc. Main bed was excellent. Restaurant food and service was excellent with amazing view. Overall seating and view are amazing. We did a couple of the kids activities crossbow and pottery which they liked. Good sized swimming pool as well.

Stayed in August 2024

I could have done with some extra pillows. The restaurant had a lovely view, nice staff but the food left a lot to be desired.

The room in the hotel was modern, clean and well designed.

Stayed in August 2024

The room was far too hot and an antiquated aircon unit was all that was available. It didn't actually cool the room so we were too hot day and night. For the price, we would have expected at least a buffet breakfast but there was nothing, we had to go to the restaurant and buy something each morning. Also, at 3.50am the fire alarm went off. All guests got out and stood waiting for a staff member/fire warden to arrive. That took another 15 mins. Obviously no fire drills are run because the response was dangerously inadequate. We had our dog with us and had to pay a daily rate. A general comment that hotels who charge for the pet are simply profiteering from it. We brought the dog's bed, his food, water, bowls, everything and he makes zero mess. I would hope that hotels etc would stop doing this.

The setting is stunning

Stayed in August 2024

Very clean and comfortable. Staff very pleasant.

Stayed in August 2024

Room with view of gas tank and bin area (211) disappointing considering the setting of the hotel Poor selection of local beers in restaurant - and staff had poor knowledge of the few bottles of Loch Fyne ales hidden on the bottom shelf

Fantastic setting, great walking and tried the cycle hire App-Bike which was good but bikes very heavy and only 3 speed gears make going tough in the terrain. E bikes are available also though. Pool facilities very good - could do with a spin drier for wet gear. Staff were friendly and helpful at all times

Stayed in August 2024

One of our rooms was incredibly hot, a fan was provided and it was reported during our stay but that made it more uncomfortable in that room. Two of my family are gluten free and the range of food available in the restaurants was extremely limited and the positions were on the small side.

Loved the location and setting. Facilities like the swimming pool and activities were great. Beds were comfortable.

Stayed in August 2024

The only drawback I can say, the bed in the super king room I booked, for us it was a little too firm a mattress and that is just a personal preference, very comfy otherwise.

It is set in a gorgeous location and views to die for. Plenty of options on the grounds for activities, old and young. Choices of food and drinks.

Stayed in August 2024

We thought we were getting breakfast but didn't

The location

Stayed in July 2024

Limited wifi reception in our room. TV reception was also patchy. Bed was super firm. Biggest complaint is that they do not show allergy info on the menu, instead giving you a 20 page folder of tables that basically says everything but chips and jacket potato contains gluten. They then verbally inform you that they can adjust certain menu options but this is at your own risk. I was told they do this to reduce their liability risk.

High quality building in a unique location. Reasonable food prices given its a captive market. High quality bathroom and towels.

Stayed in August 2024

Choice of food was okay but not great. Breakfast was very disappointing. Would be better if more choice in non cooked items. I.e yoghurt, fruit, croissants etc. On second morning of stay was told they had run out of orange juice. This was 9a.m in the morning!

The setting was stunning. Good view from the room. Quiet and clean.

Stayed in August 2024

Location excellent Breakfast lovely but co fusion with booking.com site...breakfast was not included..clear in small print but mentions breakfast on initial picture

Stayed in June 2024

Room was too warm and bed to hard

Nice location

Stayed in August 2024

The hotel rooms were too warm, even when the outside temperature was only 14°

The location is so peaceful and picturesque and the staff were very friendly and super keen to please

Stayed in August 2024