No towels on arrival, mentioned via text and phone call but none were forthcoming. General wear and tear was visible, broken chair, cracked paint. Bathroom, particularly the shower could do with an upgrade/refresh

Excellent location and superb comms ahead of arrival. Response to an issue we had with the boiler was super speedy.

Stayed in March 2024

The heating is set on a timer and temperature which we found too hot and stuffy. Even opening windows it was hard to cool the place down. Not a bad complaint I know.

Great location. Clean & comfortable. Everything we needed for a relaxing stay.

Stayed in March 2024

Good location with balcony overlooking the harbour/sea. Enjoyed the sunset.

Stayed in August 2023

bit of a carry on to get the keys out of a rather dirty and unattractive bin store. salt and pepper would have been nice

simple attractive magnificent sunsets over the sea

Stayed in January 2023

Following could be provided: 1. Door Closers 2. Clear instructions to operate different gadgets 3. Broken lid of the kitchen dustbin could be repaired

Serviced apartment - first time met no one during the stay but worked efficiently

Stayed in August 2022

Neighbour below the apartment who subjected me to aggressive abuse at the door of the flat 5 minutes after arriving. Felt threatened and resulted in disturbed night with children tiptoeing around the apartment and stayed out as much as possible. Outside the hosts control but needs addressed. I would not stay in this apartment again but would stay with domini

Well equipped and location allowed us to get food easily

Stayed in December 2021

Home from home with lovely views in a very good location.

Stayed in May 2024

A mismatched bathroom suite, rusty radiator, mold on wall. No freezer facilities. Years of dust and fluff on light fittings. Filthy, dog hair/sand everywhere. Spilled drinks under couch. Sofa bed falling apart. Draughty patio doors. Broken furniture held together with sellotape?? Bad tile finish in Kitchen. Many of these issues being reported to them years ago?? We lost 3hrs of Saturday due to having to pack, move and unpack again. Moved to 57 Churchill tower which obviously hadn't even been checked if it was fit for habitation even though there was a Donnini member of staff in the vicinity when we arrived. It had a really strong smell of stale cigarette smoke. Tobacco/ash on furniture. Holes in wall held together with sellotape. Litter under beds, blood stained mattress. All soft furnishings in living room had marks & stains. Filthy windows, cobwebs. Remnants from past tenants in wardrobes, on kitchen cupboards and in hallway cupboard. Dirty grout in bathroom. Dirty/broken glasses. Sticky floors. Dirty, threadbare living room rug. Literally a burst couch in living room. Clanging parking garage door below reverberating right through the flat regularly. We were woken at 6am by it this morning! 11 emails and over 100 photos later and all we get are paltry excuses and offered £40 off our NEXT 'Luxury' Donnini stay by a nameless employee who kept banging on about Donini's high standards! Making a complaint to booking.com as this wasn't by any means a cheap break. This was supposed to be a treat for the last few days of bereavement leave so needless to say we will never book another Donnini managed property.

Location and view.

Stayed in February 2023

Well, sofa in sitting room is not comfortable at all. Only other small thing I can think of is, there was no baking trays for the oven, that's it.

The view right out to sea is amazing. There is a balcony to sit at and a lift to take you to all floors, which was essential for me. The girl in the office, Heather was so lovely. She checked twice in the 5 days I was there, to make sure everything was ok and was kind enough to sort out an extra night stay for me at a great price. This is the 2nd Donnini apartment I have stayed in and I can highly recommend them.

Stayed in October 2022

There was absolutely nothing I liked about that apartment I would definitely not recommend it to anybody

It is hard to find anything positive to say about this accommodation. Probably the worst I stayed in All rooms in that apartment need a good clean There was black marks on all walls don't know when it was last painted The bathroom was disgusting black mould all over the tiles. The shower dolls disgustedly dirty ceiling all stained First night and most of the next day no hot water This property is not suitable for children I start at too many hazards I am disappointed in booking.com because I did trust you

Stayed in August 2022

could do with a shower mat.

location was central. apartment was clean. staff are exceptional. very helpful and accomodating.

Stayed in August 2022

the decor was tired. bathroom in particular was really not up to scratch, rusting radiator, mould etc on tiles, just looks tired and dated and needs some proper TLC. for the price we paid, just not what I expected at all

good location, nice view, good sized bedrooms. organisation for keys, pre-call checks etc all good.

Stayed in July 2022

WeIl it needs a paint job and the laminate floors creak a lot. The downstairs neighbour put a complaining letter through our letterbox 14 hours after we arrived. To walk barefoot

The view and the lounge and kitchen

Stayed in July 2022

Dirty rooms as in very dusty, dirty windows and surfaces

The view outside

Stayed in June 2022

Very clean, nice view, big flat, quiet area ! i will recommend !

Stayed in March 2022

Some essential items missing

Location and comfort

Stayed in March 2022

The place was not that clean. Some of the kitchen utensils, pots and glasses were not clean either which was disappointing. We also had a letter from the neighbour downstairs about us walking around upstairs and making too much noise even though we were not? The login for the TV told us their were too many people in the network and wouldn’t let us watch.

The location was great and the host was contactable.

Stayed in February 2022

superficial nice until … u find soap scum in the shower, ashtray full of cigarette butts on the balcony, cheap uncomfortable furniture, rusty kettle, dog friendly with laminate floors unsuitable for dogs …

location, lift not stairs

Stayed in December 2021

Bedroom 2 should not be classed as double, far to small. No storage space, dishes in kitchen were dirty, only 3 forks in drawer. Heavily stained duvet .. need we go on

Not a lot

Stayed in July 2022

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in September 2023