The bed was extremely uncomfortable and the room, especially the toilet, needed a good clean

The staff in the restaurant were amazing and so attentive. The food was exceptional

Stayed in September 2024

The room was a bit tired & some features in the bathroom were broken including the shower door.

Location was beautiful. We attended for a wedding on the grounds which was fantastic. The pool, gym & spa was fabulous.

Stayed in September 2024

The toilet flush was very hard to push down and the television was the wrong angle to watch from the bed

Large room and bathroom ground floor so had patio doors onto a green so great for the puppy

Stayed in September 2024

Bar staff didn’t know many drinks, I was served a large wine sized glass of port!

Lovely property, staff were very friendly

Stayed in July 2024

Location and grounds and flowers

Stayed in August 2024

The air conditioning wasn’t very efficient, it was fortunate we had a fan in the room, efficient air conditioning would have been perfect though.

Overall it was a very nice stay and staff were great. Suite was perfect apart from the air conditioning.

Stayed in August 2024

Signage

The layout of the building although it was slightly difficult to locate room 204

Stayed in July 2024

Liked everything

The hotel was very good and excellent service from all the staff.

Stayed in July 2024

Non

The hotel was excellent the staff very friendly

Stayed in June 2024

WiFi appalling Leaking shower inroom

Spa very good

Stayed in June 2024

That the steam room wasn’t its best and didn’t smell to nice

The spa and dinner in the restaurant

Stayed in May 2024

Front desk was great but rest of staff were apathetic. Room wasn’t made up despite hanging sign asking for it to be made up. Elevators were held up by staff for their benefit over customers needs. No fire going in bar fireplace despite cool temperatures. Property a little dated but still serviceable. A shuttle into Newbury would be a nice touch even if only twice a day. Daily charge for spa availability really not warranted for this property.

Liked that it was a resort, not just hotel. Liked the coy pond and proximity for nice path walk to Donnington Castle.

Stayed in May 2024

We were told that to use the spa facilities each person had to pay £10 extra per day. We were told that this charge only applied to Booking.com customers. This was extremely disappointing - especially as a Genius level 3 booking.com user. As a result we did not use the spa facilities as a matter of principle. However, when we paid the bill the £10 charge had been automatically added. Only because we examined the bill did we notice - the charge was then removed when we explained that we had not used the spa facilities. This should definitely not be automatically added and I do not understand why booking.com customers are discriminated against.

Stayed in April 2024

Housekeeping let this stay down. The bed was made and the towels changed but the bath had not been cleaned and coffee cups and glasses were left unwashed. The replacement towel they left was badly frayed along one edg

The room and spa were good and I enjoyed the food. The staff were excellent and seemed both enthusiastic and well motivated

Stayed in April 2024

Spa needs an update and the ambience needs to be changed No draught beer also extortionate prices

Size of the room and the fact you can get fresh air

Stayed in March 2024

Not being able to pay the outstanding bill at check-out rather than having to pay for dinner separately. Before dinner we put out a clean the room sign but it was still there on our return, no one having attended to the room.

We were well looked after and enjoyed the informal atmosphere. There was a good choice at breakfast and the porridge was excellent.

Stayed in March 2024

Customer service poor, weeks of conversation for early check in!

Size of room, wedding guest accommodation, breakfast.

Stayed in March 2024

Unfortunately the steam room was out of use and has been for the 2nd time we have stayed.

Nice calm atmosphere

Stayed in February 2024

No plug sockets or usbs by beds for charging devices, pool was very busy - no free loungers.

Nice location close to Newbury. Rooms were comfortable though a bit dated. Staff were very nice.

Stayed in March 2024

Breakfast

Dinner

Stayed in February 2024

Great- Everything was lovely about the hotel the only down fall was on the first night I could hear everything from the adjoining rooms. The guests in those rooms were so loud one was having a conversation at 5:30am and I could hear everything. The banging around their room I couldn’t understand because looking at my room I couldn’t understand how they could be that loud. The plus side was I mentioned it in passing when ordering lunch and the lady I spoke with went to the guest support person and she came to speak to us to apologise. Even though I know it wasn’t the hotel’s fault I appreciated that they cared. The second night was fab as the noisy guests left and the spa is fantastic!!

Stayed in January 2024

All good

Really surprised... Excellent location for business with space to have meetings :allowed earlier check in, room excellent, great value for money, breakfast and dinner really good, spa and gym looked brilliant but too busy to use...

Stayed in February 2024

Hotel was a little bit dated. Cleanliness wasn't the best. There was a foot print on my pillow and some areas need a good dusting, not just in our room but downstairs toilets. Limited vegan options in the restaurant so went elsewhere to eat. Rooms a bit expensive

Swimming pool and spa areas were lovely. Good effort was made to provide vegan food for us at the event that we attended even though they forgot non dairy milk for tea and coffee. Appreciated the food though.. The room was comfortable with air conditioning

Stayed in February 2024

not a lot of grounds for walking around

pool spa and bar

Stayed in January 2024