Water leak problem in bathroom but it was attended to very quickly so that was impressive. I wish I'd booked direct with the hotel as I later found out that there are deals to be had and I could have requested a specific room.

Breakfast, Indoor pool, Outdoor pool with sun terrace, range of snacks & drinks available, lots of different bars, entertainment available, on site shop with essentials and gifts, friendly and helpful staff, late check-in, check-out not too early.

Stayed in August 2024

The hotel is understandingly dated and the stairs to the 3rd floor a bit of a hassle if you have mobility issues (however, the lift is available, though you just need to be patient to get into one if it is busy).

We had a wonderful time in Torquay and all of the facilities were amazing, especially the parking, pools and the game rooms for kids. Amazing hotel complex.

Stayed in August 2024

Our room was quite dated.

The location was brilliant

Stayed in August 2024

The breakfast finishes too early we stay got up to have breakfast and it was all cleared away just after 9 in the morning was very disappointed so we had to go to beefeater

I come here often with my children just for a swim and food but I occasionally stay it’s a good all round family friendly hotel I have spread word to a lot of my friends

Stayed in September 2024

Should have checked with the hotel regarding parking charges before using booking direct.

Great

Stayed in September 2024

Bathroom shabby. Taps hard to turn. Lifts small.

Location. Swimming pool.

Stayed in September 2024

Nothing

Pool and facilities

Stayed in August 2024

Tea tray needs glasses More info around hotel and in rooms about timings of entertainment Need a ale at the bars

Stayed in September 2024

So my review here will sound horrific , but the hotel itself really isn’t as a whole I just want to explain my disappointments when I walked in and looked around, my very first day I was super upset, however I really enjoyed my first night and my first nights stay, so, the pictures on the website , on booking . Com, on wowcher, of the hotel itself are nothing like the pictures online, my first room was so small I wouldn’t have been able to even open my case in the space, we were checked in , walked to our room, down a very narrow flight of stairs almost like an alley, we needed to rest as we’d had an extremely long travel, my other half had fallen asleep on the bed so nothing bothered him, however I lay there for the full hour listening to the family above us moving around the floor boards / ceiling was that loud I couldn’t even rest, the sink to brush my teeth was inside the room, which I just couldn’t understand at all, I then complained the reception and I was offered alternative accommodation, we did opt for a top floor room at this point because I couldn’t bare the thought of going through that again. The second room was better but the shower door wouldn’t stay open when I was getting in or out the shower, kept wacking into me, my partner described the building / rooms like Rhyl in the 80s , so he was over the moon, I however was not at this point I just couldn’t get my head round the difference in the pictures to the rooms, the carpets need replacing throughout the whole building and it needs a lick of paint, there is plenty of car parking areas around the hotel but no signage as how to get to them, and the biggest thing for me , and I mean I just felt lied to, was the fact the hotel itself is part of a five hotel complex , five!

The spa was incredible, the swimming pool, wet room, sauna and steam room unreal! Just like the pictures, the entertainment team put on a fab show every single night ! The arcade room was amazing really good touch! My bed was super comfortable! The staff did everything they could to help, I asked to change rooms as soon as we got there as I wasn’t happy with the first room, and I was offered a further two choices and the room we ended up 408 was just spot on for location view of the sea.

Stayed in August 2024

The property is very run down and some areas were not clean. The bathroom had broken tiles, dripping tap’s and broken shower. The beds were very uncomfortable and the rooms were stupidly hot.

The swimming pool’s and treatment areas were very clean and well kept.

Stayed in August 2024

Its getting a bit dated

Good location

Stayed in September 2024

Noise from road traffic

The breakfast. Mattress and pillows. The shower.

Stayed in September 2024

The outside of the derwent looks quite run down and it took us a while to navigate our way through the corridors.

The hotel has a vast amount for the kids to enjoy, kids clubs, parks, pools and spa. The pool and bistro had a holiday feel to it and with the sun out it felt like we could have been abroad. Staff were helpful, room was clean and comfortable enough. Location was good, a lovely pan Asian restaurant nearby, a convenience store and just a 10-15 min stroll to Torquay where they have a funfair and lots of shops, restaurants and the beach.

Stayed in August 2024

The hotel room was a bit dated and in need of some TLC (cracked walls, ripped wallpaper) and bathroom needed to be updated. The understandably old plumbing (Victorian building) was very noisy. The beds were quite lumpy and made a restful night sleep difficult. The lack of double glazing meant that all street sounds could be heard from our 1st floor/corner room. While the hotel obviously can’t control noise from public spaces such as traffic, pubs/bars goers in the street or the bin collection at 7:15am - double glazing/sound proofing would have helped.

The staff were very helpful and friendly. We had several requests to include a maintenance request and they corrected the issue and provided the extras (iron and ironing board) upon request. All staff from dining room, to the spa were friendly and helpful.

Stayed in August 2024

The hotel is a bit dated , the floor is uneven and could do with redecorating and a bit of a revamp. The mattress was very uncomfortable and could feel the springs!

Breakfast and location were fab , the staff were very helpful and polite. I wanted an extra duvet and the lady went above and beyond and brought me 2 mattress protectors for my bed as the mattress was terrible . The pool was fab and the arcade etc too

Stayed in August 2024

The mattress was very uncomfortable and we both slept very little

Facilities and entertainment were good Location was pretty good

Stayed in August 2024

Bedrooms, lifts, hallways need updating big time! Bathroom had such a bad smell we had to make sure the door was shut all the time. Smelt of mould and shower curtain was filthy. Awful nights sleep all three nights, room was boiling and all the rooms just need money spent on them very old fashioned

Pool was good for my daughter, Aztec bistro good food and atmosphere. Breakfast was okay Close to torquay centre and harbour

Stayed in August 2024

Hotel very dated, rooms small and dusty/ in need of major revamp. Indoors pool was great for families with kids, the Aztec bistro offered good snacks and lunch at reasonable prices

Location is perfect as it is 5 min walk to the main beach, 10 min to centre and harbour.

Stayed in August 2024

The building looks abit dated, could do with abit of refreshening. Carpet, paint etc We also had a wuerd experience in which a man got in the pool naked! Which your security team seemed confused in what to do

Really enjoyed the spa facilities and kids entertainment

Stayed in August 2024

It was old and run down, stairway carpets and walls were dirty, wall paper coming off the walls in bedroom. Couldn’t use the facilities of pool/jacuzzi etc as it was all just full of kids jumping in, i paid more than a standard hotel specifically to use these , should have just booked a travel lodge Staff weren’t really friendly, when we checked out I went to the desk, the receptionist didn’t even say good morning or asked how our stay was, she just pointed a box and said to put the room key in it

Absolutely nothing

Stayed in August 2024

The hotel accepted this and moved us, and the second room was much better, the hotel could do with some updating but tge staff and facilities are great

The first room we were put in the bed was so lumpy with springs ,we did not sleep

Stayed in August 2024

The bed was incredibly uncomfortable and the mattress needs to be replaced with a new one. I think this was also the case last year. One lift was broken and the stairway carpets really need to be replaced or deep cleaned. A late night shop or vending machines would be handy?

The location is brilliant and the facilities are great (especially the pools and the games area). Staff are really friendly and helpful and it feels very safe and welcoming. I come here once a year with my young daughter, and we always enjoy staying here. The breakfast options and restaurant are great and well run.

Stayed in August 2024

Carpets in the dinning area need to go it sticks in there, the hoovers they use need cleaning the smell it blows out is awful..

It has loads to do, entertainment, swimming pools indoors and out, climbing walls for little kids.

Stayed in August 2024

Only 1 lift was working, the room was hotter than the sun, the parking is a bit of a nightmare and the breakfast was rubbish

The facilities and the entertainment was great. We enjoyed the pool everyday, the games room was good and the entertainment was amazing

Stayed in August 2024