Perfect location and good value for money.

Stayed in September 2022

bathroom ceiling had mould so it smelled a bit musty, dog hair on furniture. I cleaned the mould myself.

nice peaceful place close to nice walks and places to visit. Friendly staff.

Stayed in September 2022

Shower wasn’t working properly, was a bit tired and furnishings were old. no tea towels or dish cloths or washing up liquid in kitchen. we were misinformed about breakfast being told it was included them next day it wasnt

the location, the beer garden and the space in the apartment.

Stayed in August 2022

room was a bit dated, no cleaning products for kitchen such as dish clothes tea towels washing up liquid to clean dishes after use

good area good size room

Stayed in August 2022

We didn't like the lack of basic equipment and cleaning materials. The crockery was really minimal - 2 large plates, 2 small plates etc., yet the apartment had a put-you-up chair for a child to stay as well as 2 adults! It also had a dish-washer but I doubt if it's ever used because you might need another cuppa before the wash goes through! Jay cloths, tea towels, toilet brush, chopping boards, additional toilet rolls (2 provided), dustpan and brush - we were told that these items were not supplied because of hygiene. Having said that - we appreciated that the apartment was clean upon arrival.

Stayed in August 2022

Quite run down; no cleaning services or ability to change bins or get a hoover. Doors and windows very stiff and quite a lot of very squeaky, unstable floorboards. Inability to properly close windows. Need a car to travel at night, walk to town unlit and unsuitable for single or young travellers.

I loved the location, very friendly staff but not a lot of staff around.

Stayed in July 2022

Lack of interest from staff in keeping apartment carefully maintained.

Cleanliness and spaciousness.

Stayed in July 2022

For us, the apartment being on several levels was not ideal. The cutlery crockery etc provided was very sparse.

The apartments are in a good location, quiet but not isolated. Meals available in the hotel very useful, although we didn't have any on this occasion.

Stayed in June 2022

Perfect for a relaxed family get together. In need of modernisation but clean and value for money.

Stayed in July 2022

Staircase in Derwent Manor Apartments was really dirty, looked like it hasn't been cleaned for 2 weeks or so but our apartment was really clean.

Breakfast was tasty however not many vegan options. Food we ordered in a bar was freshly cooked and really tasty.

Stayed in July 2022

The cleaning regime in the apartments could be raised a notch. They are either not vacuuming or need something a bit stronger as there were quite a few dog hairs left about the place. Also mould in the bedroom which I found odd, in the bathroom I'm not too bothered as you sort of expect it. Just attention to detail really.

It is a great location with great onsite parking at the apartments. The price I paid was less than I'd have expected for an apartment. Full credit to the person at reception that quickly helped deal with a water leak. Yes some of the appartments are a bit tired now and I'm not quite sure why they don't have tea towels or anything to clean the dishes with (they cost pennies and can easily be replaced after every stay).

Stayed in June 2022

Lovely area, hotel grounds ar elovely. Friendly staff, Apartment is great value for money.

Stayed in June 2022

The rooms were poorly lit and difficult to read books or a map in any room other than the bathroom No tea towels or anything to wash up with - if known we could have brought our own

great location to lake and Keswick centre and access to on-site parking with use of hotel bar near by

Stayed in June 2022

Bar quite poor, no afternoon bar snacks available.

peaceful, great location.

Stayed in May 2022

Like many of the published reviews we thought the apartment and building are in need of refurbishment. Lack of attention to detail was evident throughout. The kitchen window frame was so badly rotted it was impossible to open for ventilation. Kitchen crockery was insufficient and of poor quality. Badly fitting internal doors. Terrible shame really.

The apartment was reasonably spacious and had two en suite bathrooms.

Stayed in June 2022

Generally get the feeling that the apartment hasn't undergone a good clean in a while. There was a dusting of dead flies on the bathroom window sill, cobwebs throughout and the net curtains in the bedroom were filthy. Not the hotel's fault, but there was no O2 coverage at all. Had to do all calls and messaging on WiFi. Mobile coverage improves as you get closer to the town.

Great location, set in a wooded area, a pleasant 15 minute walk from the town. Good location to start walks. Wifi is unsecured but generally strong. Outdoors space was pretty with lots of songbirds and decent places to sit. Good parking close to the apartment. Apartment wasn't ready, no towels or bedlinen, dirty pans left in the kitchen, and boiler not working, but was all sorted quickly by the GM once reported. Staff were generally courteous and helpful.

Stayed in June 2022

what let it down was the lack of basic tea, coffee, washing up cloths, when there was a kitchen. For the price we would have expected this at least

Cottage was delightful, modern although sparse.

Stayed in June 2022

The pictures are taken very cleverly. The rooms don't actually look as beautiful as the pictures. They're very run down, lots was broken and the cleaning was not very thorough. The double bed was actually 2 singles pushed together which left a huge ridge in the bed and was very uncomfortable.

The gardens were beautiful and it's really conveniently located.

Stayed in May 2022

great location, great views from our top flor apartment

Stayed in May 2022

The carpets were very dirty especially up the stairs and the hallway. The shower temperature was difficult to control.

We supplied our own breakfast. We stayed here last year and love the location. We had 2 bathrooms this year which was great as there were 4 of us.

Stayed in May 2022

no blind in bathroom

location

Stayed in May 2022

Water heating was a little hit and miss, otherwise all OK

Did not have a meal package.The self catering was fine.

Stayed in May 2022

A little difficult to work out how to get hot water . Would have been nice to have had thermostat set at a sensible temperature for expected booked in guests: it has been set at 13 degrees- it took us a while to work out why there was no heating despite having turned all the radiator thermostats on! Once we found & noticed the apartment thermostat &reset it the heating was fine. Would have been good to have had an instruction / information manual as most self catering places we have been to - with this type of information in it. Some cleaning equipment & products would have been good ( all self catering places we have stayed in have provided these); thus enables the guests to properly clear up after themselves, so its in the interests of the property owners.

Superb location & great to have free parking. Very helpful on reception when thought we'd be late for checking in due to a family emergency.

Stayed in April 2022

Being upstairs

Access to buses to Keswich brill

Stayed in May 2022

It would have been nice if there were a few tea bags and coffee and milk to get us started but we could have asked at the desk. There was no tea towel or washing sponge but that wasn't a great problem.

Stayed in May 2022