Etwall Road, Derby, DE3 0XX, United Kingdom
#22 of 27 hotels in Derby
Guests' ChoiceBased on 2210 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
8.3
Facilities
7.7
Staff
8.6
Value for money
7.5
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 20, 2024
Caroline
United KingdomNot very clean and very worn
The lobby was lovely and the reception staff were really nice
Stayed in September 2024
Reviewed: September 18, 2024
Craig
United KingdomJuice at breakfast a bit watered down, seats in dining room not clean, vague smell of cigarette smoke in corridor, couldn't get balcony door to lock
Good food, comfortable beds, fantastic family room, balcony, nice swimming pool
Stayed in September 2024
Reviewed: September 16, 2024
James
United KingdomCleanliness of pool, no locker keys, breakfast juices were awful,
Size of family rooms
Stayed in September 2024
Reviewed: September 15, 2024
Clarke
United KingdomThe family room all the beds where in the same room lack of privacy feeling
Amazing
Stayed in September 2024
Reviewed: September 15, 2024
John
United Kingdomunable to open a window - we like fresh air at night.
Stayed in September 2024
Reviewed: September 13, 2024
Bailey
United KingdomJust a bit dated
The friendliest staff and so helpful
Stayed in September 2024
Reviewed: September 11, 2024
Keith
United KingdomRoom smelt of damp.
Free upgraded room.
Stayed in September 2024
Reviewed: September 9, 2024
Malcolm
United KingdomFriendly staff
Stayed in August 2024
Reviewed: September 9, 2024
Hui
United KingdomTap in the shower leak even after tighten to the maximum.
The room is spacious. The indoor swimming pool. Warm jacuzzi is the best! Breakfast is good
Stayed in September 2024
Reviewed: September 8, 2024
Arun
United KingdomRooms appeared tired and could do with an update
Good location
Stayed in September 2024
Reviewed: September 8, 2024
Sean
United KingdomFood overpriced and poor quality. No pressure in shower. Windows wouldn’t open and air con wouldn’t stay on so room was very stuffy, terrible sleep as a result.
The staff and the location
Stayed in September 2024
Reviewed: September 6, 2024
Patrick
United KingdomWe had to ask to change the room we were given first because it had a musty smell. The carpet had not been vacuumed either. The pool was closed for maintenance the day before our visit and we were disappointed that we could not use it. The pool was one of the reasons we chose this hotel
Our room was quiet, airy and comfortable. Good reception area to relax in. Staff were helpful and friendly.
Stayed in August 2024
Reviewed: September 5, 2024
Liz
United KingdomSee above.
Staff were lovely. Room was large and comfortable but decor a bit dated. Lovely big, round window to look through but it was absolutely filthy. Room was so cold when we got there we had to keep our jackets on until it warmed up (to be fair, it heated up quite quickly). Couldn't believe that the restaurant prices were the same as the bar food. Same food at the bar but poorer selection and no room in the restaurant. So, same price to sit at a tiny table with no room. Just a bit disappointing all round.
Stayed in August 2024
Reviewed: September 5, 2024
Joanne
United KingdomHotel was looking tired. Room had balcony but notice on window said you could not open it. What a shame could not sit outside. Around Swimming pool dirty. In particular, the stairs. Paint peeling off. Some families hogged the pool and were taking photos. Children were left alone and did not care that adults were swimming up and down. Should have had different sessions for families. Would have been nice to sit outside on loungers after swim. Saturday night. Not much choice in dining room for evening meal.
Staff friendly. Rooms clean. Room cleaned daily if you wanted it done. Iron and board in room. Plenty of tea, coffee etc.
Stayed in August 2024
Reviewed: September 2, 2024
Esther
United KingdomPool not functional, dodgy lights, drippy showers, wig in our trouser press!
Comfortable beds, large rooms good breakfast convenient parking
Stayed in September 2024
Reviewed: August 31, 2024
Austen
United KingdomSome parts of the hotel are dated (but very clean), breakfast would have been better with fresh fruit or juice available, some road noise early morning. Shower water pressure wasn't great.
Fantastic customer service, they called in advance to advise the pool was out of order as they noticed we were bringing children and offered a discount. Staff were very friendly and helpful, the room was excellent, comfortable clean and spacious - good value!
Stayed in August 2024
Reviewed: August 30, 2024
Jawanda
United KingdomShower old power in water low
Breakfast ok scrambled egg bit watery. Staff were friendly and attentive. Jose was great at dinner as per normal. Reception were great
Stayed in August 2024
Reviewed: August 30, 2024
Badria
United KingdomThe pool was temporarily closed, and I was looking forward to a swim. It couldn't be helped. It was one of those things. It did look lovely, though.
The staff were very friendly. It was clean and the breakfast was good. Would certainly return.
Stayed in August 2024
Reviewed: August 29, 2024
Stephanie
United KingdomWalls were quite thing and could hear neighbours
Breakfast options and the staff
Stayed in August 2024
Reviewed: August 27, 2024
Sue
United KingdomThe swimming pool was out of order the whole weekend! I used the gym and walked nearby instead.
Good sized room and bathroom, good breakfast and no dinner this time!
Stayed in August 2024
Reviewed: August 27, 2024
Sue
United KingdomAreas around the pool needed cleaning!
The breakfast was good and the evening meal was also good. The staff very helpful.
Stayed in July 2024
Reviewed: August 26, 2024
Stephen
United KingdomLeisure facilities were closed
Appreciated the upgrade
Stayed in August 2024
Reviewed: August 22, 2024
Anilkumar
United KingdomLift, towel rail not working, swimming pool water cold
Room
Stayed in August 2024
Reviewed: August 22, 2024
Jacqui
United KingdomOffer of poached eggs Last day fresh fruit lacking and fruit cocktail not replenished
Breakfast was good however Q each time on entering as name was not on the list. Also thought it was included in initial booking
Stayed in August 2024
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