A little dated

Big rooms

Stayed in June 2024

I was charged £15 to check in an hour early, and £5 for washing and drying my clothes, which were still wet after one day.

Clean and cozy rooms. Good value for money if you are visiting for the Download Festival

Stayed in June 2024

Spa changing facilities tiered

Great size room Pool Bar

Stayed in June 2024

Shower did not work well. Lift was somewhat small and slow and worryingly thought it would break down

Well spaced out room. Decent Breakfast. Great staff. Good size TV. Plenty of sockets. Easy parking

Stayed in June 2024

Grubby and dated. Has the worst lifts I’ve ever seen.

Nice building with decent facilities but dated and grubby. Was given a free room upgrade which was welcome

Stayed in June 2024

There are a lot of dogs at this hotel, we arrived a day of a wedding which had a few dogs but our room had dogs in previously and our allergies were very bad.

Pool area is lovely and the hotel itself is ok, the lady on reception Keza was very helpful

Stayed in June 2024

The room was tired and needed some repairs

Good location good staff

Stayed in June 2024

No food available for lunch.

When we arrived we were extremely hungry. We were travelling from 5am that morning. We got to the hotel at aprox 14:00 and there was no food. We had to walk down to the small town to have food.

Stayed in May 2024

The carpet needs doing up, They need to have modern charging ports of phone at bedside. They need to check all shower heads if working properly. They need to have outstanding night lights installed at entrance, missed the entrance every night.

The staff was very helpful and good customer service all round. Nice location ,great breakfast, good leisure facilities. The price is fair. Parking space is great close to entrance.

Stayed in June 2024

Shower no hot water

Pool

Stayed in May 2024

Breakfast was disappointing. The mushrooms were in pool of hot fat. The pork sausages were deep fried and burnt. The scrambled eggs were in a puddle of water. Got runny fried eggs after requesting well done. In our room the shower was a trickle. I have far more better shower in my house. The hotel could do with a refurbishment.

The surrounding garden was very nice.

Stayed in June 2024

Don’t park under the trees in the hotels car park, as the birds will have a field day dumping on your car…

Good location with a nice optional menu… Just a short drive, or brisk walk, to plenty of other bars and eateries… Nice friendly staff, with excellent facilities including a pool, jacuzzi, and gym

Stayed in April 2024

Some road noise in the room. Slow service on drinks. Beds split into twin very narrow.

Nicely laid out and good facilities. Nice staff.

Stayed in May 2024

First room 317 dusty and stuffy 🤧

Room 120 was amazing and clean my first room was stuffy. Dust on the television. I spoke the reception team. I must say they acted so quickly and gave me an upgraded room in less the two minutes. The second room was amazing 👏🏿 Food was great. Breakfast first class. All in all bad start but amazing finishing.

Stayed in May 2024

breakfast

room, breakfast

Stayed in May 2024

Family room could do with an extra lock on the door when you have toddlers that can unlock and open doors its a bit of a nightmare. Pool area not very clean and pool was cold.

Staff were lovely, very welcoming. Family room tired looking but that is great when you have small children because you don't need to worry about them "disrupting" the room. Breakfast was nice plenty of choice.

Stayed in May 2024

It was very dated and is looked long over due an update. Very tired looking inside and needs a good modernisation. Toilet in room didn’t flush properly and then went to the pool , found the one in changing rooms didn’t either.

Stayed in May 2024

Slightly dated decor.

The team went above and beyond for my daughter birthday. Banners in the room and sweets for her. Thank you so much!

Stayed in May 2024

The staff were incredibly friendly and accommodating. Whilst the interior is a little dated the facilities are good, the location is good, and as I mentiojed the staff were really brilliant.

Stayed in May 2024

Admin Zakira was a credit to the company. Professinal and extremely pleasant to deal with.

Stayed in May 2024

The kettle took forever to boil. The iron was dry not steam, even though it had images of steam on cotton/ linen. Wasted some brain cells wondering how to get water in! Took about 20 mins to iron out a new shirt (straight out the packet) by flicking water onto it. There was no USB charging ports. Breakfast area sofa seating i sat on had stains. Not a fan of carpet in hotel rooms as can hold dirt.

The executive king room was very warm, spacious, with a roomy bathroom that had a bath with shower and a seperate shower cubicle and a very comfortable bed. The room temperature was easily controllable, and got to 25 degrees quickly. Sadly i did not get to use the spa so cannot comment, but loved the fact it was there.

Stayed in May 2024

Room was good but due to the proximity to major traffic routes there was some traffic noise. Perhaps triple glazing may help. External cooling unit was bit noisy. Breakfast was good, however, there should be more facilities for people with allergies such as plant based yoghurt. To many cigarette butts laying around the terrace to the rear of the dining area. Restaurant was a little pricey particularly side dishes. Swimming pool and sports facilities were good but perhaps there needs to be better facilities for disabled people.

Staff were well mannered and always willing to help. Room was clean as was the hotel. Parking included. Easy access to main routes. Good bar and seating area. Nice terrace. Good restaurant/breakfast room.

Stayed in May 2024

when ordering dinner the steak was sent back twice because it wasn't cooked the way we asked, the pudding was more like a pie

Stayed in April 2024

The 1st floor was much too warm. The card machine had issues

Hotel was lovely and staff very friendly. Food in the restaurant was great.

Stayed in May 2024