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  4. Reviews of Derby Mickleover Hotel, BW Signature Collection

Reviews of Derby Mickleover Hotel, BW Signature Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Etwall Road, Derby, DE3 0XX, United Kingdom

#23 of 27 hotels in Derby

Guests' Choice

Review Score

Based on 2183 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.4

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 26, 2024

    7.0
    Nice enough, no complaints
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Didnt get chance to swim properly as there were lots of people hogging the pool who werent moving for anything, so could only do exercises on the spot. Lots of steps up and down and doorways to get into the pool.

    Upgraded room Breakfast Pool

    Stayed in June 2024

  • Reviewed: June 24, 2024

    7.0
    Good location, worked well for our trip
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Decoration in some areas, and bedroom furniture looking a little tired and could be updated. Still very clean and functional though

    Great service, good breakfast, parking good

    Stayed in June 2024

  • Reviewed: June 23, 2024

    6.0
    Ok
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No fridge Hairs in the bath Very old, balcony was like a prison Air con didn’t work

    Stayed in June 2024

  • Reviewed: June 20, 2024

    7.0
    Lovely big rooms and comfy bed. Helpful staff. Divine breakfast. Could do with updating decor.
    • Business trip
    • Couple
    • Executive Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The decor, dated and not like the photos advertised when booking. Room smelt musty. Could not open windows, though maybe due to safety. We couldn't go swimming as the shut off point was 8pm when the pool is open till 9, I only wanted a quick swim.

    Breakfast was amazing. Large tv and lots of channels. Large roomy rooms, huge bath and extra shower. Helpful early and later check in/out options

    Stayed in June 2024

  • Reviewed: June 19, 2024

    7.0
    Great stay good food friendly staff
    • Leisure trip
    • Couple
    • Executive King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    A little dated

    Big rooms

    Stayed in June 2024

  • Reviewed: June 18, 2024

    8.0
    Alright but coul’ve been better
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I was charged £15 to check in an hour early, and £5 for washing and drying my clothes, which were still wet after one day.

    Clean and cozy rooms. Good value for money if you are visiting for the Download Festival

    Stayed in June 2024

  • Reviewed: June 16, 2024

    8.0
    Great nights stay
    • Leisure trip
    • Family with young children
    • Executive King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Spa changing facilities tiered

    Great size room Pool Bar

    Stayed in June 2024

  • Reviewed: June 14, 2024

    8.0
    A welcoming hotel
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 1 night

    Shower did not work well. Lift was somewhat small and slow and worryingly thought it would break down

    Well spaced out room. Decent Breakfast. Great staff. Good size TV. Plenty of sockets. Easy parking

    Stayed in June 2024

  • Reviewed: June 14, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Grubby and dated. Has the worst lifts I’ve ever seen.

    Nice building with decent facilities but dated and grubby. Was given a free room upgrade which was welcome

    Stayed in June 2024

  • Reviewed: June 13, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    There are a lot of dogs at this hotel, we arrived a day of a wedding which had a few dogs but our room had dogs in previously and our allergies were very bad.

    Pool area is lovely and the hotel itself is ok, the lady on reception Keza was very helpful

    Stayed in June 2024

  • Reviewed: June 13, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was tired and needed some repairs

    Good location good staff

    Stayed in June 2024

  • Reviewed: June 12, 2024

    7.0
    Nice hotel. Pool is good but need a chief in the kitchen for hungry travelers arriving.
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 2 nights

    No food available for lunch.

    When we arrived we were extremely hungry. We were travelling from 5am that morning. We got to the hotel at aprox 14:00 and there was no food. We had to walk down to the small town to have food.

    Stayed in May 2024

  • Reviewed: June 10, 2024

    7.0
    I love the customer service, very professional and friendly.calm and relaxing ambiance..
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The carpet needs doing up, They need to have modern charging ports of phone at bedside. They need to check all shower heads if working properly. They need to have outstanding night lights installed at entrance, missed the entrance every night.

    The staff was very helpful and good customer service all round. Nice location ,great breakfast, good leisure facilities. The price is fair. Parking space is great close to entrance.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    6.0
    Pleasant
    • Family with young children
    • Executive Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower no hot water

    Pool

    Stayed in May 2024

  • Reviewed: June 2, 2024

    8.0
    Overall disappointing. Given the chance I can teach the chef a few basic skills about cooking.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was disappointing. The mushrooms were in pool of hot fat. The pork sausages were deep fried and burnt. The scrambled eggs were in a puddle of water. Got runny fried eggs after requesting well done. In our room the shower was a trickle. I have far more better shower in my house. The hotel could do with a refurbishment.

    The surrounding garden was very nice.

    Stayed in June 2024

  • Reviewed: May 30, 2024

    8.0
    Nice comfortable hotel, with excellent facilities
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Don’t park under the trees in the hotels car park, as the birds will have a field day dumping on your car…

    Good location with a nice optional menu… Just a short drive, or brisk walk, to plenty of other bars and eateries… Nice friendly staff, with excellent facilities including a pool, jacuzzi, and gym

    Stayed in April 2024

  • Reviewed: May 27, 2024

    7.0
    Comfortable and suitable for a nights stay
    • Leisure trip
    • Family with young children
    • Executive Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some road noise in the room. Slow service on drinks. Beds split into twin very narrow.

    Nicely laid out and good facilities. Nice staff.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    7.0
    First room was disappointing. But all was sorted in less than 2 minutes. Food was amazing
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    First room 317 dusty and stuffy 🤧

    Room 120 was amazing and clean my first room was stuffy. Dust on the television. I spoke the reception team. I must say they acted so quickly and gave me an upgraded room in less the two minutes. The second room was amazing 👏🏿 Food was great. Breakfast first class. All in all bad start but amazing finishing.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    8.0
    Disabled access at the poll was a problem as was not being able to lock the changing locker.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    breakfast

    room, breakfast

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Family room could do with an extra lock on the door when you have toddlers that can unlock and open doors its a bit of a nightmare. Pool area not very clean and pool was cold.

    Staff were lovely, very welcoming. Family room tired looking but that is great when you have small children because you don't need to worry about them "disrupting" the room. Breakfast was nice plenty of choice.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    6.0
    Average
    • Leisure trip
    • Family with young children
    • Executive Family Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was very dated and is looked long over due an update. Very tired looking inside and needs a good modernisation. Toilet in room didn’t flush properly and then went to the pool , found the one in changing rooms didn’t either.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Slightly dated decor.

    The team went above and beyond for my daughter birthday. Banners in the room and sweets for her. Thank you so much!

    Stayed in May 2024

  • Reviewed: May 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Executive Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were incredibly friendly and accommodating. Whilst the interior is a little dated the facilities are good, the location is good, and as I mentiojed the staff were really brilliant.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    8.0
    Front desk staff was great, hotel is clean and cosy.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Admin Zakira was a credit to the company. Professinal and extremely pleasant to deal with.

    Stayed in May 2024

Showing 1 - 25

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