There was 1 hair on the toilet and dust above the bathroom door

The décor the smell and how comfortable the bed was and also the staff were exceptional

Stayed in September 2024

Nothing

Great location, rooms beautiful, staff brilliant!

Stayed in September 2024

Concierge Pino! Thank you!

Stayed in September 2024

Toilet is way too low. No water bottle refill facilities. So single use plastic bottles provided. Toiletries in small plastic bottles, which is terrible for the environment. No fridge. No turn down service.

Good bed. Big room. Good lighting. Really nice bar. Safe in room.

Stayed in September 2024

Parking... I was told car park was nearby which it was but after parking in it and going round to hotel with cases realised there was parking at hotel front door which we could have used if we had know to check there first but will know for future...

Hotel is lovely, has a great atmosphere especially at restaurant and bar area...the music playing was perfect for this type of hotel. Spacious room, although we did upgrade for a room with a bath. It was a birthday celebration and when we got to dinner we were given 2 glasses of champagne and a beautiful decorated desert plate with choc brownies which was a lovely touch. Steak was one of the best steaks we've had.. all food cooked to perfection. Thanks to our lovely waitress who was so friendly I think her name was Mariella (sorry if I've spelt it wrong) so nice to have a staff that really make your evening better 😊

Stayed in September 2024

Breakfast. Poor, in quality and pricey based on the quality. Avocado and poached eggs on toast. Not toasted, eggs with solid yolks and the coffee is in the smallest pot ever, with not enough staff to ask for more.

The hotel is great, the staff are very helpful and kind

Stayed in September 2024

Less noise herd alit of doors banging in

Pillows and bed were sooooo comfortable Very clean Option of shower and bath

Stayed in September 2024

Windows maybe allowed to be open a lil bit

Everything to the point of entering and leaving it was all just very much Perfect.

Stayed in September 2024

Nothing

Friendly engaging helpful staff exceptionally clean hotel

Stayed in September 2024

Nothing really, but for 5 star I would have liked a coffee machine and robes.

Loved the moody decor, rooms very comfortable. The bar had a great atmosphere and all the staff were lovely. the food in the Grill was excellent as were the cocktails.

Stayed in September 2024

Nothing

The Food was out of this world , We came back for more Food , The rooms was so tidy Not even a crumb on the floor . The toilets smelt amazing and nothing on the floor was so clean

Stayed in September 2024

No desserts in room service

Very well presented and the door men service was very good . The waiters service at the bar could be better

Stayed in September 2024

Nothing

Excellent hotel & location. A true 5 star hotel & professional staff. The food is very nice indeed including an excellent breakfast 😋

Stayed in September 2024

Sounded like there was a rave on underneath the hotel from 11pm when we got home to around 5.30am the next morning with losts of screaming and singing down the street, bit of sound proofing and the hotel would be perfect

Beautiful place, staff was really nice,

Stayed in September 2024

All good

Modern clean easy parking

Stayed in September 2024

None

everything were amazing cant wait to be back again🫶

Stayed in September 2024

Modern, very clean

Stayed in September 2024

I found the garden suite ‘run down’ the curtain pole was hanging off with the raw plugs in sight,almost felt a little dirty and tired looking in places.

Stylish,, attentive staff and great location

Stayed in July 2024

Nothing

I loved the customer service and how clean it was.

Stayed in September 2024

How stylish and so welcoming

Everything

Stayed in September 2024

No bathrobe and no slippers in the room.

The valet parking was excellent and the food at the Grill was delicious.

Stayed in September 2024

If there was any kind of negative it would be that it's very expensive depending on the days you go, and it isn't in the centre of town, more like Piccadilly which is a 10 min walk from the centre. The views are also not great with car parks and building scaffolding right now, but that's not the end of the world!

Rooms were comfy as was the bed. Bathroom and shower great. Nice lighting, staff v helpful. Liked the general atmosphere.

Stayed in September 2024

Parking

Loved the cigar lounge

Stayed in September 2024

We couldn't fault anything really.

Everything was amazing, the staff, the food, the room, the outdoor terrace, we loved it all. The attention to detail was just perfect. We will definitely be back and always look for a nearby dakota when staying elsewhere.

Stayed in September 2024

As the signature suite was priced at just shy of £300 for one night, we would have expected valet parking to be included with the room but this was charged at a further £40 which we felt was a little steep. The room was very clean overall however some small details had been overlooked by the cleaners - we found a fake rose petal on the floor by the bath, 2 balloons behind one of the curtains and most concerning was an empty condom wrapper in the drawer of the bedside table. This is not something we would expect in a £300 per night room and was a little disappointing. In hindsight we should have brought this up to a member of staff but we didn't want to cause a fuss as we were only in the hotel for less than 24 hours. The mattress was very soft which would suit some guests but we do prefer a firm mattress.

We stayed for my fiancé's birthday just for one night and we booked the signature suite. Check-in was smooth and the staff were polite and friendly throughout our stay. The room itself was gorgeous - great layout, stylish decor and very spacious. It was lovely having 2 bathrooms as well! The complimentary minibar was a great touch and was well-stocked. The walk-in shower was fabulous, great water pressure and was lovely and hot. The addition of Chromecast on the TV was appreciated as we were able to cast our own streaming services to the TV if needed. We used the valet parking service and they let us leave the car with them following checkout while we went for breakfast and did some shopping, so it was very convenient having our bags waiting in the boot of our car when we returned. They also left us some bottled water, a tin of mints and an air freshener in the car for our departure which was another thoughtful detail.

Stayed in September 2024