1 Great Cumberland Place, Westminster Borough, London, W1H 7DL, United Kingdom
#393 of 1,020 hotels in London
Guests' ChoiceBased on 2689 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.5
Facilities
8.2
Staff
8.4
Value for money
7.5
Free WiFi
8.7
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End of dialog contentReviewed: 22 June 2024
Saud
Saudi ArabiaThe cleaning and I booking the King Gold room which doesn’t add any value to me other than giving me access to the lounge which I didn’t needed it because I’m out most of the day. I asked the bed sheets to be changed daily and they changed them only for 3 days in a row. Doesn’t feel or had experience of booking the “Gold king” room was waste of my money and house keeping didn’t use any vacuum or cleaning products during my whole staying, the bathroom was cleaned with any products. Room service done answer quickly. I won’t recommend this to a friend\family. Regards,
The location was great.
Stayed in June 2024
Reviewed: 22 June 2024
Amy
IrelandNothing I can think of
Location was amazing. Breakfast was superb. Very big selection. Bed was one of the comfiest I’ve been in in a long time. Had a great sleep. The general vibe of the hotel was great
Stayed in June 2024
Reviewed: 19 June 2024
Anna
IcelandRats in the Green room while we ate breakfast. The staff did not seem too bothered.
Location and the room was big. Bathroom clean.
Stayed in June 2024
Reviewed: 18 June 2024
Mohammed
United KingdomSome of the staff could do with a bit more social skills. Smiling wouldn't harm especially being in the hospitality business.
Location . Clean rooms .
Stayed in June 2024
Reviewed: 18 June 2024
Rajat
Indiahousekeeping was unpredictable and lifts were a bit i=of a wait
The location is excellent, the staff is very good
Stayed in May 2024
Reviewed: 18 June 2024
Tareq
KuwaitLocation
Stayed in June 2024
Reviewed: 17 June 2024
Margaret
GuernseyFound it rather noisy in the reception area as we are use to staying in smaller hotels
Easy access to Oxford street and Marble Arch underground
Stayed in June 2024
Reviewed: 17 June 2024
Emil
United Arab EmiratesSmall gym facility.
Great location. Clean rooms.
Stayed in June 2024
Reviewed: 16 June 2024
Mohammed
Saudi ArabiaThe location is the best hands down. The rooms size is good enough compared to other hotels in the same category.
Stayed in June 2024
Reviewed: 16 June 2024
Mohammed
Saudi ArabiaHouse keeping didn’t clean the room enough
Location , The staff and the safety
Stayed in June 2024
Reviewed: 14 June 2024
Taher
EgyptIt's good
Location is very good Didn't try breakfast
Stayed in June 2024
Reviewed: 12 June 2024
Shauna
United StatesFun and lively ambiance at the Cumberland. Great location and the breakfast was a nice amenity!
Stayed in June 2024
Reviewed: 11 June 2024
Jessica
AustraliaRoom service took an hour and a half to be delivered and was cold on arrival which was a little disappointing.
Great staff, vibes and awesome location. The bed was also super comfortable.
Stayed in June 2024
Reviewed: 11 June 2024
Kate
United Kingdomqueue for egg station always too long when i a rush to get to work shop is very expensive
Stayed in June 2024
Reviewed: 11 June 2024
Engineer
KuwaitThe receptionist gave one as per description but the other was really small in size. She insisted that they are of the same size!
The location is perfect. I booked two gold king rooms. The receptionist gave one as per description but the other was really small in size. She insisted that they are of the same size! Other than that, everything was excellent.
Stayed in April 2024
Reviewed: 10 June 2024
Eirini
United KingdomOnly fixed shower head available in bathroom. Limited space for a room for 3.
Location Extremely friendly staff.
Stayed in June 2024
Reviewed: 10 June 2024
Mohamed
United Arab Emirates1- No room service 24/7 2- Broken bathroom 3- Small room size 4- expensive laundry service 5- Small gym
1- Value 2- Location 3- Lobby size
Stayed in June 2024
Reviewed: 9 June 2024
Bradley
United KingdomLocation was good, all staff were friendly especially on reception. Bar area was nice
Stayed in June 2024
Reviewed: 9 June 2024
Colin
United KingdomNothing
Beautiful and would stay again
Stayed in April 2024
Reviewed: 9 June 2024
Fabyan
PortugalMaintenance sometimes can be tricky
Always a good option to be close to Oxford Street.!!!
Stayed in June 2024
Reviewed: 8 June 2024
Duncan
United KingdomBar/restaurant was noisy - no bath just shower
Good central location - comfy bed
Stayed in May 2024
Reviewed: 5 June 2024
Karina
IrelandThe room was booked as a triple but the beds were a double and a camp bed. There was no room to push the double apart. Room that small. Not good enough that a camp bed is marketed as a triple. Shower was cold in the morning. I was advised they were aware of the problem but the staff were not very apologetic. I overheard a number of people complaining at the front desk.
Location excellent
Stayed in March 2024
Reviewed: 4 June 2024
Abdulsalam
Saudi ArabiaActually no significant thing
The recipionesit Mr Noah was very cooperative and professional, the location was close to Oxford and Hyde park the size of the room was more than enough for us
Stayed in June 2024
Reviewed: 2 June 2024
Carol
United StatesValue for money is not so good coming from the US. Standard room is good, but for the price I’ve stayed at the Four Seasons in the US and got a lot more.
Comfortable room & bed, great location.
Stayed in May 2024
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