The plumbling needs attention. Loo seat loose. Shower drips

Friendly, comfortable in excellent location

Stayed in May 2024

I didn’t mind climbing the stairs but staying on the top floor requires exertion. Room fine for one person but no room for a desk separate from the kettle/water bottle etc. so if you’re more than one person, ask about an upgrade. These are not things that bothered me. I only wish there were ice machines on at least some of the floors.

Friendly, helpful reception staff. Well prepared delicious hot breakfast choices. Continental choices abundant, tasty and kept very neat. Comfortable bed, quiet, nice selection of books in room. Lovely crystal glasses in rooms. Very convenient to buses and a short bus ride to train or 20 min walk.

Stayed in May 2024

Would like more free car parking spaces.

Nice breakfast.

Stayed in May 2024

Parking was an issue and had to park in the ncp by the brewery quarter as the car park near hotel was only for four hours and there were no spaces left at the hotel. If I had had a large case with me it’s a long walk from there to the hotel. Thankfully it was only an overnight trip so I had only a small bag with me.

Stayed in May 2024

Our room was incredibly small, when getting out of the right hand side of the bed there was approximately 12 inches between you and the wall and very heavy curtains, this made making your way to the bathroom dangerous in the night, unless you put on the light, which would wake your partner up.

The Reception staff were really good, pleasant and professional. The hotel was clean and well looked after. Location wise it was excellent.

Stayed in May 2024

The room is quite small, though I suppose it is understandable as it is an Edwardian building.

Great location, beautifully decorated

Stayed in May 2024

Old building with very little sound-proofing between floors so noisy when people staying overhead. Lighting inadequate - reading lights too dim, overhead lights too harsh and nothing over tea making/desk area. No towel rails in bathroom although towels were changed daily.

Although breakfast not included there was a very flexible breakfast menu available at reasonable prices. Room at the back so quiet.

Stayed in May 2024

Breakfast was varied from very good (the coffee, the pastries and cereals) to slightly disappointing (the cooked breakfast).

The room was well decorated, if a little tired in places. The bed was very comfortable and roomy. The inclusive breakfast choice was very comprehensive and the quality was reasonable. The higher cost of a hotel that's so central is to be expected. Parking opposite the hotel was easy.

Stayed in April 2024

Many steps up to the top floor , should have an easy way for your luggage to.

Great location

Stayed in May 2024

But the decor in places now starting to look shabby - chipped paintwork in bedroom and hallways

Have stayed here before and it’s really good.

Stayed in May 2024

Air con turned off after 5 minutes, very hot. Layout of the room only allowed one person to actually see the tv as it was behind a wall in the corner of the room.

Very central location in the heart of Cheltenham, modern amenities

Stayed in May 2024

Room service was non existent and when it was available, it was very basic with not even a quick vacuum of carpet which clearly needed to be

Location and bed was comfortable As was the shower

Stayed in May 2024

Great boutique-y hotel close to the centre of town with lots of restaurants, shops and cultural attractions within 5-10 minute walk. Will definitely ya here again.

Stayed in May 2024

Electronic check in. A little cumbersome - much easier in person.

Nice decor in the rooms. Large comfortable bed. Easy walking distance to the centre of town. Got parked right outside the hotel.

Stayed in May 2024

Coffee machine in room weren’t very good

Lovely room great location

Stayed in May 2024

Nothing …. A social space would be good but not essential

Location, central to Cheltenham everything within working distance

Stayed in May 2024

room on ground floor really noisy outside traffic and cleaning staff were very loud banging vacuum into doors etc

amazing bed so comfy and staff on desk were so lovely

Stayed in April 2024

This room I stayed in was nice as the last time I stayed the room was very tired. Didn’t seem that clean though, there was a used wine glass still in the room and the bedding didn’t smell very fresh the decorative pillows definitely smelled like they could use a wash …..

Stayed in April 2024

A couple of small bits in bathroom needed repair but nothing that affected our stay in any way

Loved the decor, the gorgeous bathroom products and the breakfast

Stayed in April 2024

Heating too hot

Great location

Stayed in April 2024

I was leaving early so didn't stop for breakfast.

The staff here are fabulous and very friendly and helpful. There is always someone on hand to help. The room was comfortable and perfect for what I needed. The hand soap and hand cream provided smelt fabulous. There is a lovely diner in the basement but only stopped for a coffee and to do some work. Great selection of drinks and snacks behind the bar and perfect location to access the train station.

Stayed in April 2024

Great quality continental breakfast included with our booking - freshly squeezed orange juice, fresh baked croissants/pastries, delicious pots of overnight oats and homemade granola, fresh fruit, fancy tea bags and decent coffee. Beds were very comfortable with large feather pillows. Wifi in the room was super quick. We had access to Netflix/iplayer/prime etc on the wide screen telly. A view from room 46 of a church spire and hills beyond Cheltenham. Stylish rooms and feel to the place, but if you don’t like a dark decor, this is probably not the hotel for you. Montpellier was on our doorstep with all its wonderful cafes, bars, restaurants and boutiques.

Stayed in April 2024

If you are staying on the 2nd floor and have a few bags, there isn’t a lift and no one to help you with your bags.

It’s nicely done, rooms have most things you need and are comfortable. Comfy beds, great showers, nice bed linen. Great position in centre of town. We have stayed here a few times and is our go to when visiting family in Cheltenham.

Stayed in April 2024

Our room was a standard double and, although it was a very comfortable bed, it was very tight to move around it, the room was extremely small. It did show that on the website picture, but we felt it wasn't good value for money as the rate was quite expensive. No tea/coffee in the room, I think only certain types of rooms have this facility, but as I said you can help yourselves downstairs in the breakfast area (free). Also no bar at the hotel.

This hotel is in a great location for exploring Cheltenham, it's really nice and the staff were helpful. Nice that you can help yourself 24/7 to lovely coffee machine coffees / teas in the breakfast room downstairs.

Stayed in March 2024