Reception staff very poor. I had to return as room keys did not work Also did not save card details so had to pay each time food/drinks purchased

Location was good Bed very comfortable although room and bathroom would benefit from dusting- behind bath Breakfast poor for the price

Stayed in May 2024

Several quibbles which were disappointing, given the star rating of the hotel: variety of fresh fruit and pastries at breakfast, and service was rather erratic; room had no coffee machine or tissues (have regularly found these in 4* hotels); lack of attention to detail in cleaning of bathroom; view from (our deluxe) room was an adjoining roof; dessert at Cultra Inn was disappointing- £8 for a small square of ice cream with a cheap cone stuck upside down in it. Slow check in.

Amazing grounds and decor, especially in lounges, bar and dining room. Main courses at Cultra Inn were delicious. Bedroom was peaceful and very comfortable. Air con worked well.

Stayed in May 2024

Beautiful grounds very elegant! Quality spa treatments.

Stayed in May 2024

The pool was closed for a private function

The room the food the staff and we had a great time celebrating our birthdays

Stayed in May 2024

Impossible to work at the desk, any desk, as too high for the chairs. It would be better if there was at least one desk/chair combo that was correct for working on a laptop. The TV in the living room area seemed to have fewer channels than in the bedroom.

Only 10 minutes from George Best airport, very easy to find. Quick check-in. I had booked an estate room and was happily upgraded to the Bishop Suite. It had been a long day and as I walked through the door and looked out the windows, my heart soared! Beautiful view, beautiful suite. I usually avoid suites because as a solo traveller I feel like there is too much space for me, but this was perfect! Comfortable bed, comfy sofa. Had breakfast once, seated quickly and food lovely and plentiful. Bar service good, and there was usually some live piano music, and once even a singer. Easy to walk down the hill to the coastal path and get some of the sea air. Even on the day it was tipping down with rain, the room was lovely to be in.

Stayed in May 2024

Only one thing i don’t like about the hotel - is, the day i leave

A pure luxurious hotel, i travel solo but never feel lonely there, the staff are friendly and can never do enough. Always very enjoyable to stay there.

Stayed in March 2024

We should have stayed longer!!

Best anniversary stay we've had. We booked the family room as our daughter (5) joined us. She was thrilled to stay in a castle. Wife loved the spa and it's facilities. We tried the heated pool and jacuzzi. Ate a delicious supper at the Cultra Inn, a gastro pub on the estate. The estate is located 15min away from Belfast central and there's a train station 2 minutes from the hotel. So much more we loved - definitely worth it!

Stayed in May 2024

Our room wasn't cleaned on the 2nd day and we had no large towels I have stayed here a lot and I think k that standards have slipped slightly

The hotel was fantastic as usual

Stayed in May 2024

The building and the grounds are magical. The bar and surrounding area has a nice relaxing vibe. Just a short walk down through a lovely garden and you're at the Cultra Inn where you'll get a great feed and an even better pint of Guinness! The staff in this hotel are first class from start to finish... Can't wait for our next stay 👍

Stayed in May 2024

Absolutely nothing to dislike

It’s simply fabulous

Stayed in February 2024

The bar and drawing room were stunning. Beautiful views. We had the pool to ourselves and it was heaven! Gorgeous setting and very relaxing.

Stayed in May 2024

Bedrooms could do with an update

Fabulous decor and amazing views, loved the sculptures too

Stayed in May 2024

Key card for room kept getting wiped so had to return to reception on 3 occasions.

5star all through. Rooms were spacious. Beds really comfortable. Bathroom big with bath and walk in shower. Many comfortable areas to sit in big comfy chairs, sofas. Grounds beautifully kept. Plenty parking Warm welcome on arrival, easy check in, check out. All staff friendly helpful. Spa treatment best I have ever had. Pool area clean, loungers availability, jacuzzi excellent. Food at breakfast excellent choices, Cultra Inn on grounds good value and lots of choice.

Stayed in April 2024

Nothing really

The best curry I have ever tasted in the hotel bar area.

Stayed in February 2024

Fabulous stay in this beautiful hotel. Great room, lovely comfortable bed, great shower. Lovely food in the lounge. Great location for us travelling between Holywood and Bangor.

Stayed in May 2024

Beautiful hotel and grounds. Rooms large and comfortable. Spotlessly clean. All staff friendly and helpful. Gemma my spa lady gave best treatment I have ever had.

Stayed in May 2024

Nothing, everything was perfect.

What is not to like, set in beautiful grounds, hotel was magnificent, beds comfy, spa amazing and staff were so helpful and friendly. Food was also lively and came promptly. Would highly recommend.

Stayed in May 2024

Bar service was slow

Room was luxurious, food was excellent Staff exceptional

Stayed in April 2024

The staff were really welcoming and put us at ease. The fire place in the lobby really added to lazy Sunday vibe.

Stayed in April 2024

Very little. There were a lot of noises at night in our room (sounded like pipes or that) but nothing major

The staff were lovely, friendly & approachable. The pool and facilities were great too

Stayed in April 2024

Main restaurant had a limited menu.

Great buildng and location. Without exxeption the staff were friendly and helpful.

Stayed in April 2024

Food at Cultra Inn excellent, nice to chat to chef Eoin. Breakfast good.

Stayed in April 2024

everything

was there for a wedding and excellent all over

Stayed in April 2024

The only problem I had was in the bathroom, you had to climb into the bath to get a shower and the bath was very deep which made it difficult to get in & out.

The hotel and the grounds are beautiful. The staff were very attentive and friendly. The food was lovely and well presented.

Stayed in April 2024