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Reviews of The Crown Hotel 2 stars

C/o Crown Hotel Operations LTD Times Square, 545 King Street, Longton, Stoke on Trent, ST3 1HD, United Kingdom

#15 of 15 hotels in Stoke on Trent

Guests' Choice

Review score

Based on 941 hotel reviews

3.6

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    4.8

  • Location

    5.3

  • Facilities

    4.2

  • Staff

    6.5

  • Value for money

    5.1

  • Free WiFi

    3.9

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Showing 1 – 25

  • Reviewed: 12 September 2024

    5.0
    No worth money stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was very uncomfortable. Pillows too small . No hot water . Warm water comes only after time . Wasn’t cleaned properly. Bathroom. It’s old hotel so no wonder why and it’s only 2 stars ..

    Sad but almost nothing we like there . Only blanket 🤦‍♀️

    Stayed in September 2024

  • Reviewed: 5 September 2024

    5.0
    Meh
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Extremely outdated, broken lock on bathroom door so door wouldn’t shut properly.

    Somewhere basic to lay my head for the night

    Stayed in September 2024

  • Reviewed: 2 September 2024

    3.0
    Grim
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was awful. Mattress had visible springs sticking up and when you sat on it you hit the base of the bed immediately. There were loads of damp patches on the walls and the general finish of the room was awful.

    Staff were pleasant

    Stayed in August 2024

  • Reviewed: 31 August 2024

    4.0
    Disappointing as on both nights there was no hot water in either room
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was no hot water

    There was no hot water in the rooms Couldn't have bath or shower

    Stayed in August 2024

  • Reviewed: 27 August 2024

    3.0
    Definitely won't be going back
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is very dated decor wise and is very run down. The room door was very old and with one small lock, didnt feel secure. The walls are incredibly thin so everytime someone waled past the room, it was as loud as having them in there with us. The room I stayed in itself was a gallery of bodged diy fixes with the ceiling looking like it had come in once or twice and dodgey floor boards to match. The room had overall grubby feel created by the limescale in the shower basin amongst other reasons. No hot water so myself and my son had to have cold showers and the toilet flush was pretty spontaneous as to when it wanted to work and didn't. There was no overhead light in the room so only 2 wall lamps for light which wasn't great. It's a real shame because location wise, the hotel is great. The staff were all nice so the hotel has a lot of potential it just seems like it was forgotten about

    Good location, free parking, pleasant staff

    Stayed in August 2024

  • Reviewed: 16 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    In room lot damage and old things details

    Old House

    Stayed in August 2024

  • Reviewed: 28 July 2024

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location was not great and most places were dirty. This particular room was better that the room in which I stayed three nights before.

    I was upgraded into a better and more expensive room when I showed that my toilet sink was very dirty and the tap was turning a whole circle from the base when turned. Someone had not sorted it out and the water was not draining. It was filthy dirty.

    Stayed in July 2024

  • Reviewed: 25 July 2024

    4.0
    Cheap for the price but overall needs renovation and cleaning.
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was run down with multiple areas needing repair. A dubious policy in reception stating that nightstaff or receptionists have the right to enter your room at night for spot checks or along those lines.

    The price.

    Stayed in July 2024

  • Reviewed: 18 July 2024

    4.0
    Bad
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was Junkies outside of the property at the door. Wasn’t even comfortable waking in. The room had to air circulation windows were locked and couldn’t be opened.

    Stayed in July 2024

  • Reviewed: 18 July 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Not far from A50

    Stayed in July 2024

  • Reviewed: 5 July 2024

    3.0
    Uncomfortable
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No hot water … old furniture

    Cheap

    Stayed in July 2024

  • Reviewed: 5 July 2024

    3.0
    You pay for what you get
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Almost everything

    Nothing much ..

    Stayed in July 2024

  • Reviewed: 25 June 2024

    3.0
    Poor
    • Business trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel and its room was dirty and foul-smelling. The curtains were almost falling off its rail and was dirty. The floor was creaking really badly. It was very noisy the entire time. The sink was blocked. The pillows were not good. The room didn't have a window which is a bare minimum in a room. Couldn't sleep all night cause it was boiling hot and stinky! In the morning, cleaner opened the door without knocking and it was before check out time. Wouldn't recommend at all, would never go back there.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    5.0
    I'd question myself if I went back
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    lowest cost maintenance ever. Seriously, everything they could spare money on they did. Which is fine for the price but a few obvious things weren't great like there was no warm water and other guests were questionable (rented basically by the hour)

    price was ok, easy check in although not very welcoming. free parking for guests.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very run down. Room not very clean but for the price it was to be expected. Shower took 10 mins to warm up.

    The price

    Stayed in June 2024

  • Reviewed: 9 June 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    No WiFi in room - only in lounge which is filthy: the brown legs of the tables have turned white from the settled dust! (Locals said the hotel has been dirty for many years.) Had to ask twice to be given the WiFi pass details. Uncontrollable shower temperature: too hot to use. No toilet paper. Couldn't use the TV remote control to set subtitles. No "welcome" or other niceties from staff. Wasn't allowed to use the reception phone to get my mobile phone blocked when it was stolen! Being Sunday (everything was closed) and with a stolen phone, I asked permission to get access to the office computer to print out my online coach ticket. One member of staff said I could, the other said there was no printer available! Terrible DIY job all over the place. My door lock was repaired with mastic - not safe.

    Very quiet, just outside the station. Slept well. My bedding was very clean, probably brand new.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    5.0
    Wouldn’t use for a holiday but practical for a work stay over
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Property is very tired. Damp leaks on ceiling, wallpaper ripped and hanging off, carpets worn thin, curtains don’t meet in the middle. Very basic property in need of a freshen up.

    Location is practical for work

    Stayed in May 2024

  • Reviewed: 17 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Television was faulty and remote control was missing

    Not much

    Stayed in May 2024

  • Reviewed: 9 April 2024

    5.0
    Worth spending a little more for better location and standards
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Location by train tracks and rough surrounding area, water took ages to get hot

    Cheap

    Stayed in April 2024

  • Reviewed: 23 March 2024

    5.0
    In town for a dance comp.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The room was far too hot. The mattress was so soft we could feel the bed frame through it. Window safety wire was almost off. Shower head holder was broken.

    Free on site parking was available. Location in regards to where we needed to be the next day was good. Proximity of the hotel to local supermarket, eateries and pubs was very good.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    3.0
    No hot water!
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No hot water, the bed was poor, the finish to the fixtures and fittings was poor and looked like a child had done them.

    It had free parking

    Stayed in March 2024

  • Reviewed: 11 March 2024

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Old beds with noticeable springs

    Cheep was £38 on same day as booking. In comparison to a travellodge £100 Price at that time of booking

    Stayed in March 2024

  • Reviewed: 10 March 2024

    5.0
    Not very good
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    The floor board where creaky The door latch was broken, I didn’t feel safe not being able to lock it from the inside so had to put the cupboard up against the door to help me get some sleep.there was what looked like a cockroach on the radiator.

    Handy car park

    Stayed in March 2024

  • Reviewed: 24 February 2024

    5.0
    Hotel was great for a last minute cheap booking. No food facilities but plenty of places around. Room was clean and tidy
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room wasn’t the best, broke shower. But the room was clean and tidy. Few damaged items like the blinds in bathroom and Lino floor torn

    Good car park

    Stayed in February 2024

Showing 1 – 25

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