C/o Crown Hotel Operations LTD Times Square, 545 King Street, Longton, Stoke on Trent, ST3 1HD, United Kingdom
#14 of 14 hotels in Stoke on Trent
Guests' ChoiceBased on 924 hotel reviews
3.5Cleanliness
4.9
Comfort
4.8
Location
5.2
Facilities
4.2
Staff
6.5
Value for money
5.1
Free WiFi
3.6
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End of dialog contentReviewed: 10 June 2024
Aga
United Kingdomlowest cost maintenance ever. Seriously, everything they could spare money on they did. Which is fine for the price but a few obvious things weren't great like there was no warm water and other guests were questionable (rented basically by the hour)
price was ok, easy check in although not very welcoming. free parking for guests.
Stayed in June 2024
Reviewed: 9 June 2024
Nutley
United KingdomVery run down. Room not very clean but for the price it was to be expected. Shower took 10 mins to warm up.
The price
Stayed in June 2024
Reviewed: 9 June 2024
Mavraki
United KingdomNo WiFi in room - only in lounge which is filthy: the brown legs of the tables have turned white from the settled dust! (Locals said the hotel has been dirty for many years.) Had to ask twice to be given the WiFi pass details. Uncontrollable shower temperature: too hot to use. No toilet paper. Couldn't use the TV remote control to set subtitles. No "welcome" or other niceties from staff. Wasn't allowed to use the reception phone to get my mobile phone blocked when it was stolen! Being Sunday (everything was closed) and with a stolen phone, I asked permission to get access to the office computer to print out my online coach ticket. One member of staff said I could, the other said there was no printer available! Terrible DIY job all over the place. My door lock was repaired with mastic - not safe.
Very quiet, just outside the station. Slept well. My bedding was very clean, probably brand new.
Stayed in May 2024
Reviewed: 24 May 2024
Karen
United KingdomProperty is very tired. Damp leaks on ceiling, wallpaper ripped and hanging off, carpets worn thin, curtains don’t meet in the middle. Very basic property in need of a freshen up.
Location is practical for work
Stayed in May 2024
Reviewed: 17 May 2024
Rai
United KingdomTelevision was faulty and remote control was missing
Not much
Stayed in May 2024
Reviewed: 17 May 2024
Rai
United KingdomTV was faulty and no remote control
Stayed in May 2024
Reviewed: 15 May 2024
Peter
United KingdomHalf the lights and sockets didn’t work in the room, electrical safety was questionable. One day into my stay I wasn’t able to access the car park by road any longer due to road works - which I wasn’t told about. No staff were around for check out at the check out time. Struggled to sleep due to the noise of other guests, people outside and that I could feel the individual springs of the bed. Can image it used to be a very nice building, shame it’s not anymore
Had a car park, for one day.
Stayed in May 2024
Reviewed: 14 May 2024
Ghulam
PakistanRude staff, poor room, no WiFi in room.
Very very disappointing. The staff is very rude and non cooperative.
Stayed in May 2024
Reviewed: 14 April 2024
James
United KingdomThe lock on the door was terrible. If you pushed it firmly, the door came open. I had to move all of my valuables into my car.
Stayed in April 2024
Reviewed: 14 April 2024
Adam
United KingdomEverything else. The photos are clearly years old. The hotel is a half-way house as well as (historically) a hotel. It is extremely valuable that these places exist for the homeless and those who have mental health conditions. However, it should not then be advertised as a hotel. Every rooms i tried (7 in total) had severe issues; from cleanliness, cockroaches and bugs, damage to the rooms, every window was hanging by a few bokts and had slide locks you find on a shed door to keep them from falling in. Often they opened onto rubbish infested room tops! The heating was on full belt and you just felt unsafe from all the noise of roaming / random people marching up and down the hallways. Again, i stress these places must exist. I know having worked with the homeless before now. However, it should not be advertised as a hotel for travellers who are driving 10hrs and need a cheap respite for the night before driving 10 more hrs to get home!
The night porter was very cool calm and collected. He helped me find somewhere tolerable to sleep. Very kind gentleman.
Stayed in April 2024
Reviewed: 9 April 2024
Kirstyn
United KingdomLocation by train tracks and rough surrounding area, water took ages to get hot
Cheap
Stayed in April 2024
Reviewed: 6 April 2024
Vamshi
United KingdomThe rooms are not upto the mark. The door lock is very loose. No hot water. Bed was not comfortable.
Nothing
Stayed in April 2024
Reviewed: 25 March 2024
Odoma
United KingdomThere was no hot water in the bathroom. I couldn't get drinking water in the hotel. I had to walk to Tesco to buy water for drinking. I think having water for sale in the hotel would be better
Location is fab.
Stayed in March 2024
Reviewed: 23 March 2024
Gareth
United KingdomThe room was far too hot. The mattress was so soft we could feel the bed frame through it. Window safety wire was almost off. Shower head holder was broken.
Free on site parking was available. Location in regards to where we needed to be the next day was good. Proximity of the hotel to local supermarket, eateries and pubs was very good.
Stayed in March 2024
Reviewed: 23 March 2024
John
United KingdomNo hot water, the bed was poor, the finish to the fixtures and fittings was poor and looked like a child had done them.
It had free parking
Stayed in March 2024
Reviewed: 22 March 2024
Jean
United KingdomThe hotel was very basic, furniture very old and tatty.curtains, which did not meet in the middle. A lot of scruffy people wandering about in the foyer. The best place was the car park. Did not stay to take photos.⁰
Not a lot
Stayed in March 2024
Reviewed: 11 March 2024
Eunice
United KingdomNothing
Stayed in February 2024
Reviewed: 11 March 2024
Travler
United KingdomOld beds with noticeable springs
Cheep was £38 on same day as booking. In comparison to a travellodge £100 Price at that time of booking
Stayed in March 2024
Reviewed: 10 March 2024
Lauren
United KingdomThe floor board where creaky The door latch was broken, I didn’t feel safe not being able to lock it from the inside so had to put the cupboard up against the door to help me get some sleep.there was what looked like a cockroach on the radiator.
Handy car park
Stayed in March 2024
Reviewed: 24 February 2024
Adam
United KingdomRoom wasn’t the best, broke shower. But the room was clean and tidy. Few damaged items like the blinds in bathroom and Lino floor torn
Good car park
Stayed in February 2024
Reviewed: 1 February 2024
Mark
United KingdomNo hot water the entire stay- so no showers/washing for 3 days! Boiler was fixed first evening there, however only top floor got hot water. Whole system needs flushing/bleeding out! No television usage as all Ariel leads removed Rooms had grubby walls and broken windows Although door locks worked, a very small push on the door would open hem even when locked. Looks like all doors had been kicked in at some point and just patched up poorly, hence locks not working securely Slept with items propped against the door, so would wake up if it was pushed open Lack of and poor facilities. Mattresses very thin and old. Communal areas very grubby, run down and broken windows Building looks uninviting. Whole district around it very uninviting and full of drug and drink addicts Was not informed that majority of the hotel was being used by the local council for temporary shelter for the homeless etc Would have been nice to know this and make an informed decision
Proximity to pool Hall venue playing at for the weekend Hotel staff all very polite and helpful as far as they could be
Stayed in January 2024
Reviewed: 30 January 2024
Charlotte
United KingdomThere was no hot water and was told by night staff that there had not been for some days apparently. Was not told when I rang that morning. There was no TV signal. People drifting about making a lot of noise through the night. The place felt more like a hostal than a hotel.
Room size large, beds comfy
Stayed in January 2024
Reviewed: 8 January 2024
Leanne
United KingdomOther people staying were very loud and we had no hot water on one night
Staff were polite
Stayed in October 2023
Reviewed: 31 December 2023
Wellington
United KingdomNoise from the corridors.
Fair prices
Stayed in December 2023
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