Central Square, Birmingham, B1 1HH, United Kingdom
#25 of 71 hotels in Birmingham
Guests' ChoiceBased on 3533 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
8.9
Facilities
8.2
Staff
9.0
Value for money
7.8
Free WiFi
7.8
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End of dialog contentReviewed: 23 June 2024
Ruth
United KingdomSmoke detector positioned directly above my head in bed - 2 red lights flashing all night long was disturbing. Would be better installed in entrance to room away from beds.
2 double beds in room makes for a much better sleep than twin singles. Breakfast good.
Stayed in June 2024
Reviewed: 20 June 2024
Bu
United KingdomBath/shower outdated, leaking on floor Lack of room service options late at night Sound travelled through walls very easily. No soundproofing at all
Stayed in June 2024
Reviewed: 20 June 2024
Samantha
United KingdomThe bed was very hard. Ordered food in the restaurant, and starters came along with main course so food went cold
Club access lounge
Stayed in June 2024
Reviewed: 19 June 2024
Michael
IrelandNothing
On Booking in we were not advised that Breakfast is cheaper if you book it at reception before you go to Restaurant. We paid at the Breakfast Room only to find out later that pre-booked Breakfasts are cheaper!!
Stayed in June 2024
Reviewed: 18 June 2024
Andrea
United KingdomRooms are staring to look a little bit tired.
Good derive checking in and good breakfast.
Stayed in June 2024
Reviewed: 13 June 2024
Peter
United KingdomA bit dated from the outside, but our room seemed to be recently modernised, although our beds were rock hard. The lifts are terrible and seem to each be programmed independently of each other, resulting in long waits at peak times.
Great location for the Arena, with secure parking nearby.
Stayed in June 2024
Reviewed: 13 June 2024
Frances
United KingdomNo fridge in room. I like fresh milk in my coffee.
Breakfast was v good. Staff v friendly and efficient.
Stayed in June 2024
Reviewed: 13 June 2024
Hayley
United KingdomSpacious and clean
Enjoyed. Hotel was perfect for what we wanted
Stayed in May 2024
Reviewed: 10 June 2024
David
United KingdomNothing.
Very comfortable bed. Excellent breakfast. All the staff were superb; so friendly and exceptionally helpful. What a wonderful change in this current world.
Stayed in June 2024
Reviewed: 9 June 2024
Rachel
United KingdomHard pillows
Staff(fabulous!!), breakfast delicious
Stayed in June 2024
Reviewed: 9 June 2024
Michael
United KingdomNeeds some tidying up, a little frayed around the edges
Excellent staff and location was perfect for our trip needs
Stayed in June 2024
Reviewed: 9 June 2024
Jennifer
United KingdomRoom was generally clean and comfortable, although the doorless shower stall was problematic. Appeared to have been designed for a door but none was present. I generally don’t have an issue with a wet room, but the poor design/layout led to the bathroom floor being covered in water from even a short shower. Slip hazard.
Great location. Friendly and helpful staff. 24 hour room service was quick and reasonably priced. Breakfast was good as well.
Stayed in June 2024
Reviewed: 8 June 2024
Sian
United KingdomThe staff were excellent. Lovely check in and check out. Breakfast was really good and the location was perfect .
Stayed in May 2024
Reviewed: 8 June 2024
Sarah
United KingdomBreakfast was very nice . When I booked I paid breakfast for 2 adults and it stated children ate free , however as the children were over 11 I was told they would need to be paid for so had to pay for 2 more adults . There was an amazing selection but pretty expensive for breakfast .Its literally 5 minutes away from 2 Wetherspoons where you could get a cheaper meal but possibly not as nice .
Stayed in May 2024
Reviewed: 7 June 2024
Tamizh
IrelandThe room
The staffs are excellent in receiving their guests
Stayed in May 2024
Reviewed: 6 June 2024
Bruce
United KingdomInformation on car parking at booking could have been more prominent
Excellent friendly staff on reception, clean comfortable and quiet room with all facilities
Stayed in June 2024
Reviewed: 4 June 2024
Patricia
United KingdomCould be cheaper, prefer just shower
All good, slept ok, comfortable bed
Stayed in May 2024
Reviewed: 4 June 2024
Abdul
United KingdomStay, & room were quite
Nice Staff and Good Hotel
Stayed in May 2024
Reviewed: 1 June 2024
Susan
United KingdomNeeds updating which they are doing
Location
Stayed in June 2024
Reviewed: 31 May 2024
Susan
United KingdomNo fault of the hotel but late at night there were a few children running around un attended
The staff and how clean it was .
Stayed in May 2024
Reviewed: 30 May 2024
Molly
United KingdomEVERYTHING WAS VERY WELL AND COMFORTABLE BED AND THE STAFF WERE VERY HAPPY AND WILLING TO HELP.
Stayed in May 2024
Reviewed: 23 May 2024
Nitaben
United KingdomThere was no tea/coffee facilities unless they were in the cupboard - we didn’t look.
Location
Stayed in May 2024
Reviewed: 23 May 2024
Sian
United KingdomIn need of an upgrade in rooms. Would benefit from. Fridge in room.
Great location. Friendly staff. Big rooms.
Stayed in May 2024
Reviewed: 23 May 2024
Crystal
United KingdomDisappointed with the sandwiches on the room service, v expensive
Clean, roomy
Stayed in May 2024
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