Central Square, Birmingham, B1 1HH, United Kingdom
#24 of 71 hotels in Birmingham
Guests' ChoiceBased on 3240 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.2
Staff
9.0
Value for money
7.9
Free WiFi
7.8
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End of dialog contentReviewed: 27 September 2024
M70
United KingdomComplimentary chocolates tasted like soap!
Very comfy large bed, friendly staff, bar available late at night, convenient central location
Stayed in September 2024
Reviewed: 26 September 2024
Michael
United KingdomRooms were spacious and very comfortable. it was in a perfect location for the Symphony hall. Breakfast choices were excellent, way beyond what we expected.
Stayed in September 2024
Reviewed: 24 September 2024
Penny
United KingdomA little confusion in the bar when the lights switched off and staff started clearing tables and hoovering then disappeared with no information that we could still get a drink as guests.
Good location near railway station Danny at checkin was very good and gave a good impression right away. Room and amenities excellent Staff friendly Superb choice at breakfast
Stayed in September 2024
Reviewed: 24 September 2024
Giannotti
United KingdomEverything was good, but I would say that it would be good to see slepers in the room.
I love the breakfast but I would like to see strawberries and pineapple, but I would say to put more snaks and water on the rooms.
Stayed in September 2024
Reviewed: 22 September 2024
Ivor
United KingdomThe price had gone up way over what I paid last year.
Good location to city and train station Staff very friendly Room tidy and clean Breakfast very good
Stayed in September 2024
Reviewed: 22 September 2024
Charlotte
United KingdomThe bed was clean but quite hard The hotel feels a little tired it is in a renovation though
The staff were so lovely and welcoming good breakfast which was also free for my daughter
Stayed in September 2024
Reviewed: 21 September 2024
Jason
United KingdomVisiting Birmingham from a small town it was sad and a little scary to see so many homeless.
Comfortable, clean & very friendly, helpful staff. Great breakfast. Great location for the theatre’s and bullring shopping centre.
Stayed in September 2024
Reviewed: 18 September 2024
Philip
United KingdomBreakfast was top class
Stayed in September 2024
Reviewed: 15 September 2024
Shanie
United KingdomParking !! This should be included with the stay !
Very friendly staff - looked well Untrained and clean !
Stayed in September 2024
Reviewed: 14 September 2024
Elizabeth
United KingdomNothing to dislike
The hotel is very central to the canel and the bullring shopping centre and train station. The room was lovely, and the breakfast was really good. The room was ready on arrival, which allowed for me to have early access. I love the late check out. Staff is very friendly. Nothing to dislike about this hotel.
Stayed in September 2024
Reviewed: 14 September 2024
Sarbjit
United KingdomI feel the parking charge of £24 per days is to high especially when you are staying for more than a day. The traffic to get out it took out 1 hr 20 mins to do 3 miles. I know you have no control over this.
City centre location, close to business conference which I was visiting.
Stayed in September 2024
Reviewed: 11 September 2024
Fran
United KingdomThe walk in shower had only half a screen in place, meaning the floor got very wet.
The staff were lovely, very friendly and seemed happy to help us. They helped to recommend a restaurant as we wanted to go out for dinner.
Stayed in September 2024
Reviewed: 8 September 2024
Clare
United KingdomN/A
Spacious comfortable room , good reception area and good breakfast
Stayed in September 2024
Reviewed: 8 September 2024
Laura
United KingdomStaff were very accommodating and friendly. Although we were in a older room we enjoyed our stay, hopefully will get one of the newly refurbished rooms next time we stay
Stayed in September 2024
Reviewed: 29 August 2024
Leigh
United KingdomN/A
Modern rooms comfy bed
Stayed in August 2024
Reviewed: 27 August 2024
Dale
United KingdomBedrooms were a little tired and dated. Pillows too hard and uncomfortable.
Helpful and very friendly staff, who were attentive and gave 100%
Stayed in August 2024
Reviewed: 25 August 2024
Katie
United KingdomN/A
Clean , friendly , professional , helpful .
Stayed in August 2024
Reviewed: 22 August 2024
Michelle
United KingdomThe room was dark and not as clean as expected, the bathroom tiles were dirty. For £140 expected a nicer room.
Enjoyed the breakfast and some staff were friendly.
Stayed in August 2024
Reviewed: 22 August 2024
Conal
IrelandPillows. Exceptionally tough and too tall/ deep. Every one of our party (including kids) had a sore neck / shoulder post stay
Friendly staff and good size room
Stayed in August 2024
Reviewed: 21 August 2024
James
United KingdomExpensive
Close to where we wanted to be
Stayed in August 2024
Reviewed: 19 August 2024
Nicola
United KingdomThe shower was freezing and wouldn't warm up
The food for breakfast was amazing the choice was excellent
Stayed in August 2024
Reviewed: 17 August 2024
Darren
United KingdomNothing to dislike. We keep going back.
Clean, great location, friendly staff
Stayed in May 2024
Reviewed: 14 August 2024
Stephen
United KingdomTap leaking in ensuite. Inefficient fan. Location OK. Not great.
Friendly efficient staff. Great customer service
Stayed in August 2024
Reviewed: 12 August 2024
Ayesha
United KingdomWould have liked more plug points and stronger shower in room (some rooms in need of some modernisation)
Good breakfast (lots of choice), friendly and accommodating staff
Stayed in August 2024
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