10-11 Craven Terrace, Westminster Borough, London, W2 3QD, United Kingdom
#994 of 1,017 hotels in London
Guests' ChoiceBased on 2654 hotel reviews
4.7Cleanliness
5.1
Comfort
5.2
Location
8.1
Facilities
4.9
Staff
7.0
Value for money
5.5
Free WiFi
6.8
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End of dialog contentReviewed: 26 June 2024
Szymon
PolandPillows / linen and towels were very clean, however walls, carpets / floors were not. Little refurbishment is definitevly needed in this place.
The biggest advantage of this place is location - really great! Close to bus / metro station and Hyde/Kennington parks. I liked neighbourhood with multiple restaurants and cafeterias. Pillows / linen and towels were very clean. It was cool to have little kettle with tea bags and coffe in the room! There is elevator which makes access to higher floors easy.
Stayed in June 2024
Reviewed: 23 June 2024
Emma
United KingdomThe bed was lumpy and so were the pillows. Having to readjust my position throughout the night was so pleasant. It did the job I guess. There wasn’t any blinds on the window and strange ladders outside. I was a little paranoid someone would see me dressing as the bathroom was too tight to do so properly. The bathroom was clean and had anything I needed but tight space.
I needed somewhere last minute as my last booking cancelled on me in the evening. This place did the job. It had a clean room, with all I needed. There was tea making facilities minus the kettle.. there was a tv, room to store clothes, plugs, hairdryer and mostly decent.
Stayed in June 2024
Reviewed: 3 June 2024
Nuwan
United KingdomIt’s not wow , housekeeping cleaning is fine bathroom is very small
Good location for me
Stayed in May 2024
Reviewed: 31 May 2024
Cameron
United KingdomWifi
Njce
Stayed in April 2024
Reviewed: 28 May 2024
Mathieu
United KingdomNarrowness of the room. Very small room, barely room to move when 2 people in it.
Amazing location near by underground station and some nice restaurants. Near by Hyde park. Good if only intend to sleep.
Stayed in May 2024
Reviewed: 27 May 2024
Richard
United KingdomI expected very basic facilities given the reasonably priced room in the hotel’s location and that was as expected, so no complaints there. I had considered other reviews about the lack of cleanliness of the room and had decided to give the hotel a try myself, as with my trips to London I spend little time in the hotel so its just a base. My experiences was that the various reviews complaining about the lack of cleanliness of the rooms are reliable. My room was filthy. It was ridiculous. The walls on both side of the bed were soiled with god knows what. The shower was filthy and had no waste in it, so when turned on it filled with brown debris. I therefore did not use it. The bathroom door did not close properly, which is a problem when the rooms are very small. The carpets were soiled and just generally dirty to the extent i didn’t like to walk on my bare feet or socks on it. The wardrobes had two hangers in and with broken, dislodged shelves. This wouldn’t have usually bothered me given I was expecting basic facilities, but it was also filthy. I am not sure how it is possible for a wardrobe to become so dirty. The bedsheets seemed clean, apart from a few stray hairs that I could live with, so that was a positive. I will say that I did not raise this with staff. I took the view that if they had the audacity to allow customers to stay in such a room, there was little point complaining and whilst staff were not unpleasant, they did not appear particularly approachable at check in and I could not be bothered with an argument. My comment for the hotel is that it is a shame. The hotel is reasonably priced and thus customers have a clear expectation of basic amenities so it is not as if investment is required. Just basic cleaning and minor maintenance. I expect very few customers return. If they do, good luck to both parties.
The property is in an excellent location just off Bayswater Road.
Stayed in May 2024
Reviewed: 27 May 2024
Ryan
United KingdomSmall functional guest house, cheapest rates in London and good place to crash after dinner and drinks with friends Great location in Hyde park
Stayed in March 2024
Reviewed: 26 May 2024
Liam
United KingdomTelevision didn’t work
Comfortable nights sleep
Stayed in May 2024
Reviewed: 22 May 2024
Daniel
United KingdomAfter reading bad reviews I expected the worse but it was a cheap hotel and I just needed to get my head down for 2 nights whilst in London, room was large - the shower was smallish but did a job - stayed in room 104 much bigger than expected.
Stayed in May 2024
Reviewed: 21 May 2024
Doroteja
SloveniaLocation.
Stayed in May 2024
Reviewed: 16 May 2024
Pui
Hong KongPoor facilities, low cleanliness
Location
Stayed in May 2024
Reviewed: 4 May 2024
Michelle
GibraltarThe rooms are tiny, i was not happy with the room i was giben as i had a child with me and could not shower her, i did ask for a bigger room and the gentleman in reception understood and the next morning i was given a bigger room, very helpful
Stayed in May 2024
Reviewed: 2 May 2024
Corynne
United StatesThe room was dirty, the shower was gross, I was going to shower but I preferred to stay greasy and oily over taking a shower in that room. The TV had this clicking noise coming from it the ENTIRE time, there was no remote for the TV, I tried unplugging the TV and that didn’t work either. Room service just walked into my room right when i got there, luckily I was in the bathroom, but what if I was in my room undressed? Overall it was just not worth the money, you can get a way better place than this for the same price in my opinion. And normally I don’t leave bad reviews, I’m not picky, I don’t need anything fancy, I just want a clean room!
Close to Paddington station.
Stayed in May 2024
Reviewed: 18 April 2024
Fabrizio
United StatesThe room Was very small
Dirty
Stayed in March 2024
Reviewed: 15 April 2024
Fatosh
CyprusThe bed was really uncomfortable, with wheels under it so it kept moving around. It wasn’t cleaned properly, we found beauty products under the nightstand left from previous customers I assume. The room was really small which wouldn’t bother me if the floorplan was done better and if the bed didn’t move around like it did. On our last night there were some really loud guests upstairs and they were screaming, fighting, kicking doors/windows until around 3 am and we had an early flight in the morning, we were also scared to go say anything to the staff because the guests sounded violent and intoxicated. The morning while checking out we mentioned how loud the guests were and the staff told us his colleague warned them but if they did warn them why did it last 3+ hours to get them to be quiet. But to be fair, other nights were very quiet and we felt safe.
Location is excellent, there is a 24/7 open kiosk right next to the hotel, the staff is friendly and helpful. 5 minutes to lancaster gate and paddington, lots of cafes, nice restaurants around.
Stayed in April 2024
Reviewed: 6 April 2024
Helen
United KingdomIt’s a cheap stay so there were no high expectations but I wasn’t prepared for just how small the room was - the width of the double bed. The mattress was saggy, the toilet seat broken and not all the lights worked. But the shower was fine and it was a place to lay your head. It was also surprisingly quiet on a Sat night.
Super location, parked outside the front door, French bakery opposite for a fan breakfast. 24hr desk and nice staff.
Stayed in March 2024
Reviewed: 4 April 2024
Victoria
United KingdomReally small room, broken things in the bathroom. It was dirty. Very noisy due to the partition walls, so so small. But had everything you needed. The shower room just needed a bloody good clean. The room needed a hoover.
Location brilliant
Stayed in March 2024
Reviewed: 4 April 2024
Tim
GermanyIt looks much cleaner and more modern on the photos - the shower was flooding such that I had to finish showering in 3 minutes
Stayed in March 2024
Reviewed: 1 April 2024
Kristina
United KingdomRoom and building looked old also you can hear the neighbours
Nice location
Stayed in January 2024
Reviewed: 29 March 2024
Naeem
PakistanToo small bath room was also very small
Location was good
Stayed in March 2024
Reviewed: 28 March 2024
Third
United KingdomSpace of the room was very small. Staff can sometimes be grumpy and did not even smile.
Location-wise it was easy to locate.
Stayed in February 2024
Reviewed: 28 March 2024
Naeem
PakistanWashroom is too small
Yes location of property is best. Its secure and good in this price
Stayed in March 2024
Reviewed: 24 March 2024
Jasmine
AustraliaOur room was tiny, the tv didn’t work and the room smelt like cigarettes. The shower water temperature fluctuated from hot to cold and we didn’t have towels for the first night.
The property was very central, walking distance to Paddington station and hyde park. Many lovely cafes in the surrounding area.
Stayed in March 2024
Reviewed: 18 March 2024
Monica
United StatesToo small bathroom too small and shower was dirty not very clean in general but i knew it was cheap so ..good to just sleep
Good location
Stayed in March 2024
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