10-11 Craven Terrace, Westminster Borough, London, W2 3QD, United Kingdom
#988 of 1,011 hotels in London
Guests' ChoiceBased on 2642 hotel reviews
4.7Cleanliness
5.2
Comfort
5.2
Location
8.1
Facilities
4.9
Staff
7.0
Value for money
5.5
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 19, 2023
Garcia
United KingdomThe rooms are dirty and the walls have weird markings on them. There was a person screaming in the middle of the night and people being disruptive. The place smelled dirty and the showers had mold. The covers had hairs and did not looked 100% clean, they were very old.
The location is near the station and it is a nice and safe area.
Stayed in September 2023
Reviewed: September 19, 2023
Mast
United States of AmericaThe room was VERY small. We couldn’t even put our suitcases on the floor and it was a bit of a slide puzzle to get in and out of the room. Everything was cramped even the doorway itself. The room was not dirty but it wasn’t sparkling clean either. The bathroom was dank and not very clean. The shower didn’t drain properly.
The location was amazing! So many great cafes in easy walking distance and a Tube stop not far away.
Stayed in September 2023
Reviewed: September 16, 2023
Jillian
JerseyNeeded a good clean. We cleaned the bathroom before we could use it. Thick dust everywhere but bed linen was nice and fresh. REALLY tiny bathroom. If you were a big person you wouldn’t fit in it. Tiles broken and Door lock didn’t work. Room Door was jammed with paint on frame. Real hard job to open. Room had been decorated and paint splashes were not cleaned up. Kettle lid was broken. Had to take it off to pour. rooms are very tired Didn’t go and complain about it as thought waste of time after reading reviews later. Wish I had read them before I booked
Location. Good WIFI. Lots of fluffy towel’s including large ones. Could go and get fresh ones when you needed them as room wasn’t done during your stay. Shower pressure was good even though it was difficult to fit under spray as it aimed along back wall.
Stayed in September 2023
Reviewed: September 11, 2023
Knight
United KingdomTwin room very small. Small bathroom
Location
Stayed in September 2023
Reviewed: September 10, 2023
Kirsty
United KingdomArrived at the hotel, receptionist was pleasant enough. Given my key and I went up in the lift. Got to my room, window had been left wide open for an array of insects to enter and stay the night with me also. Shower head did not stay on its attachment so ended up holding the shower head myself, this is after I slid through the tiny gap between the shower and the sink to enter it. The television didn’t work. Then had a disagreement with another member of reception team about wanting my window shut. They didn’t want me to shut my window as I might get too warm. It’s upto me surely if I want my window open or not. Anyway, I’m glad I only paid £57 for the room.
Stayed in September 2023
Reviewed: September 9, 2023
Daniel
United KingdomToo small
The staff were cool
Stayed in September 2023
Reviewed: September 9, 2023
Guy
United KingdomTV didn’t work, staff were not interested in getting it sorted, room was hot and bed was very uncomfortable.
Good location
Stayed in September 2023
Reviewed: September 7, 2023
Laura
United KingdomRoom was dirty, tv didn't work, was no extra pillows when asked for. Shower had a funny smell.
Location was good, staff were friendly
Stayed in September 2023
Reviewed: September 7, 2023
Janet
United KingdomTatty room. Didn’t feel really safe. Just a tired hotel
Location was good
Stayed in July 2023
Reviewed: August 27, 2023
Youness
United States of AmericaRoom is too small. TV is not working.
Stayed in July 2023
Reviewed: August 27, 2023
Belinda
AustraliaIt wasn't clean! I knew there would be issues based on the previous reviews but finding old drink bottles and accumulated debris while looking for the room's one power point was icky. It would also be stifling in heat, they need a fan. The blind was broken in the down position, we fixed it to let in light, otherwise it would have been totally depressing. The room is comically small but that's ok. We were on the top floor, I'd hate to have been in the basement. It was a good location and price.
Good location
Stayed in July 2023
Reviewed: August 26, 2023
Linda
United KingdomThe downstairs rooms are a fair size, but you can feel the vibration of the underground. We were in 306, a small double bedroom toilet and shower very small Also, it was very hot there was a fan, which helped a bit
For £50.00 a night, it had what you need . Tea and coffee kettle small cups Location good 10 minutes to hyde Park 5 minutes from Paddington Station
Stayed in August 2023
Reviewed: August 23, 2023
Sandra
IrelandRoom very small
Location very good
Stayed in August 2023
Reviewed: August 22, 2023
Andrea
United KingdomNot very clean.
Great location
Stayed in August 2023
Reviewed: August 22, 2023
Elizabeth
United KingdomThe room was very small and cramped, fitting two beds in meant that the only accessible plug sockets were tucked into a back corner that required squeezing between the beds and twisting my arm in a weird way to actually be able to use. The room was far too hot and the window wouldn't stay open - we had to prop it open. The bedding and towels were clean but the room was still a bit grubby looking overall, and a bag of rubbish from a previous occupant of the room had been left behind the door.
The hotel was cheap and in a very good location - it was convenient for the underground as it is close to Paddington. The beds were creaky but comfortable enough.The water pressure in the shower was good as well, and the staff was pleasant. As a place to rest your head for the night, it was sufficient.
Stayed in August 2023
Reviewed: August 22, 2023
Mareks
United KingdomRoom was stinking of cigarettes when I checked in, seems like the cleaners didnt bother getting rid of the smell at all
Location is great
Stayed in July 2023
Reviewed: August 20, 2023
Atul
PortugalSmall rooms small bathroom to much
Staff very good
Stayed in August 2023
Reviewed: August 18, 2023
Richard
United KingdomCramped room next to the lift shaft.
Good location. Pub along the road that does good Young's bitter
Stayed in August 2023
Reviewed: August 17, 2023
Handan
TurkeyNo aircondition, very low quality of bed, Windows were so high not possible to reach
The location was good
Stayed in August 2023
Reviewed: August 14, 2023
Declan
United KingdomVery cramped and dated room - bathroom needed refurb
Nice location very close to Hyde Park
Stayed in August 2023
Reviewed: August 12, 2023
Rungarun
United Kingdomtoo small and our bed was broken.
the location and there was a elevator.
Stayed in August 2023
Reviewed: August 11, 2023
David
United KingdomThe bed was a little bit too hard, the pillow was too soft and only had one. The bathroom is very small, making it difficult for a bigger man to sit on the toilet and shower with turning around. The floor is also slanted and the door isn't entirely flush with the floor, allowing for nearly an inch gap.
What you get for the price is good. The location is super close to Paddington station. The room is small but passable.
Stayed in August 2023
Reviewed: August 7, 2023
Matthew
United KingdomThe room I stayed in should have never been on sale. Basement room, stuffy: Air-Con & TV didn't work. No offer to rectify - just 'that's how it is'. Certainy not a 3-star as advertised, all 2-stars I have stayed in are much better.
The location and the shower worked (that was the only thing that did)
Stayed in August 2023
Reviewed: August 6, 2023
Douglas
United KingdomAfter arriving, when the lift opened, there was large bundles of dirty laundry at the lift doors. I entered my room and found it smaller than I thought it was, noticing finger or toenail clippings on the table next to my bed, also the tv didn’t work.
Not much to like about the property.
Stayed in August 2023
Reviewed: August 5, 2023
David
AustraliaIn the summer months they need to provide better air circulation methods in room
Very small room and bathroom
Stayed in July 2023
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