University Avenue, Newcastle under Lyme, ST5 5NU, United Kingdom
#4 of 11 hotels in Newcastle under Lyme
Guests' ChoiceBased on 1986 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.0
Facilities
9.0
Staff
9.4
Value for money
8.5
Free WiFi
8.6
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End of dialog contentReviewed: 25 September 2024
Susan
United KingdomSpotlessly clean, comfortable rooms. We had adjoining rooms with our children, which was great. We ate at the hotel in the evening and the food was lovely.
Stayed in September 2024
Reviewed: 24 September 2024
Matthew
United KingdomThe only thing I think could improve it is if it had a swimming pool.
Excellent location if you're visiting Keele Uni. Very smart, modern hotel. Staff always helpful and friendly. Breakfast excellent, lots of options, well cooked grilled breakfast, excellent pastries.
Stayed in September 2024
Reviewed: 24 September 2024
Deirdre
United KingdomNothing
Beautiful hotel. Absolutely spotless. Staff were so friendly and helpful.
Stayed in September 2024
Reviewed: 24 September 2024
Jouni
Finlandif travel destination is Keele university then it is very well located.
Stayed in September 2024
Reviewed: 23 September 2024
Edward
United KingdomNothing
Breakfast. Friendly receptionist
Stayed in September 2024
Reviewed: 22 September 2024
David
United KingdomNot enough tables to cater for people wanting breakfast
Super clean & excellent staff
Stayed in September 2024
Reviewed: 22 September 2024
Harry
United Kingdomshower,
staff very good, breakfast lot of choice
Stayed in August 2024
Reviewed: 22 September 2024
Lindsey
United KingdomNothing
Spacious, clean and modern rooms
Stayed in September 2024
Reviewed: 20 September 2024
Aarti
United KingdomGood
Stayed in September 2024
Reviewed: 18 September 2024
Sue
United KingdomSome tables at breakfast were very low to eat off
Bed & pillows were lovely
Stayed in September 2024
Reviewed: 18 September 2024
Alison
United KingdomNothing
Friendly staff, lovely comfy & spacious room, good breakfast selection.
Stayed in September 2024
Reviewed: 16 September 2024
Smith
United Kingdomnothing really everything was just how hi needed it to be
very nice breakfast location was perfect for me staff were very friendly and helpful felt very relaxed lovelyplace ,
Stayed in September 2024
Reviewed: 16 September 2024
Fiona
United KingdomRestaurant was a bit soulless. But fantastic waiting staff.
Very convenient for university open days.
Stayed in June 2024
Reviewed: 15 September 2024
Allan
Francenothing
Great breakfast. Very clean, very helpful and attentive staff
Stayed in September 2024
Reviewed: 15 September 2024
Enrico
United KingdomRoom climate control poor!! Air conditioning clearly not working, temp too hot considering not opening of windows! Previous reviews highlighted same issues which have obviously been ignored. Suspect faulty system or deliberate deactivation of a/c for cost saving. Receptionist was surprisingly uninterested in this and said she wasn’t aware of a problem. Very bad customer response! V Poor! A comfy night is critical. Will NOT use again.
Excellent breakfast. Excellent location.
Stayed in September 2024
Reviewed: 14 September 2024
Robem
United KingdomRestaurant Walk around the campus
Stayed in September 2024
Reviewed: 11 September 2024
Neil
United KingdomDining area a little small
Clean & Modern
Stayed in September 2024
Reviewed: 10 September 2024
Natasha
United KingdomWiFi could be better
Beautifully new
Stayed in September 2024
Reviewed: 9 September 2024
Helen
United KingdomGlass bathroom door 😟
Bright , clean and comfortable with a very good breakfast
Stayed in September 2024
Reviewed: 8 September 2024
Mona
United KingdomAt the bar they didn’t serve cocktails
It was close to Keele University
Stayed in June 2024
Reviewed: 7 September 2024
Manpreet
United KingdomN/A
The cleanliness of the hotel and room, the breakfast setup was brilliant and with a wide range of vegetarian options, friendliness of the staff was above and beyond
Stayed in August 2024
Reviewed: 6 September 2024
Mrs
United KingdomNothing all good.
Very nice clean and modern hotel with a fridge and air conditioning as a bonus.
Stayed in June 2024
Reviewed: 4 September 2024
Isabelle
United KingdomToo busy could not get any food restaurant and no restaurants near by
Fantastic staff great room and location
Stayed in July 2024
Reviewed: 3 September 2024
Jane
United KingdomThere was nothing that we didn't like. The toilet roll and the grab rail could have been better thought out.
The friendliness and efficiency of the staff were outstanding, The food was lovely and hot and very tasty, the breakfast was outstanding. The room was brilliant, my husband is disabled and in a wheelchair and the facilities in the room were so good, the bathroom was amazing and the shower was great. Couldn't of asked for anything that would have improved it.
Stayed in September 2024
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