29 Rainsford Road, Chelmsford, CM1 2PZ, United Kingdom
#5 of 6 hotels in Chelmsford
Guests' ChoiceBased on 1281 hotel reviews
7.3Cleanliness
7.9
Comfort
8.0
Location
8.6
Facilities
7.5
Staff
8.7
Value for money
6.9
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 14, 2024
Sarah
United KingdomDecor was a little tired. Room was incredibly hot although a fan was provided to help with this. No water available to drink in room
Staff very professional and incredibly helpful. Chris , waitress at breakfast went out of her way to make sure I had everything I needed. Couldn’t have done more.
Stayed in May 2024
Reviewed: May 13, 2024
Jon
United KingdomVery warm in the rooms, worn furnishings, breakfast was poor on one morning with cold coffee, wrong order and very slow service.
Good location with a decent dinner service and ample parking although it does charge.
Stayed in May 2024
Reviewed: May 10, 2024
David
United KingdomBit tired, but I would stay again.
Location, staff and food.
Stayed in May 2024
Reviewed: May 7, 2024
Stephen
United KingdomThe room I was allocated was next to the busiest dual carriageway in Chelmsford. There was no mention of being allocated this annexe room away from the main hotel when I booked.
I had a problem with the room I had been allocated next to the dual carriageway. The receptionist, Andra, worked very hard with a busy hotel to find me an alternative room. She went above and beyond, her service was first class. She was very helpful and did her very best for me, which was much appreciated. Thank you Andra you did a great job for me, and I appreciate it very much
Stayed in April 2024
Reviewed: May 5, 2024
Deborah
United KingdomNo TV needed Netflix but we didn’t have so be warned to read the small print
Clean and spacious
Stayed in April 2024
Reviewed: April 29, 2024
Kevin
PortugalAge/condition
Location
Stayed in April 2024
Reviewed: April 26, 2024
Nicole
United KingdomThe size of the room. The friendliness of the staff on arrival.
The location was great, I walked into town easily. The room was quite small. The bathroom was ok and the shower pressure very powerful! The breakfast was great.
Stayed in April 2024
Reviewed: April 25, 2024
Leonie
AustraliaWiFi was open so not necessarily secure
Good central location, close to bus and train station. Helpful staff.
Stayed in April 2024
Reviewed: April 21, 2024
Simon
United KingdomNothing to report
Very good
Stayed in April 2024
Reviewed: April 19, 2024
Patrick
United KingdomBooked a table in the restaurant but had to eat in the lounge bar which was packed. Not a very good experience. Breakfast ok, but should be included in room rate.
Handy location for city Centre. On site parking.
Stayed in April 2024
Reviewed: April 15, 2024
Lisa
United KingdomThe hotel is an older traditional hotel and it lacked a bit of character but it was very clean. I ate in the main restaurant the food was great and nicely presented but as a solo traveller the restaurant lacked ambience and atmosphere. My bed whilst very large the mattress felt low quality and hard and would benefit from a comfort topper and some decent pillows.
The reception manager that checked me in and all of the other hotel staff that I met and engaged with were incredibly friendly and helpful. I was given an unexpected room upgrade from a standard double to an executive double which was much larger with was looked like a recently upgraded very large bathroom with shower and bath. The room was immaculately clean and had a quality coffee machine with a good selection of coffee, tea, biscuits and milk in the fridge. A hair dryer located next to a mirror is also a great addition to the room.
Stayed in April 2024
Reviewed: April 14, 2024
Mark
United KingdomRoom was very warm and stuffy. Thankfully there was a fan in the room.
Very friendly staff made for an enjoyable experience. Room clean and comfy bed.
Stayed in April 2024
Reviewed: April 13, 2024
Michael
United KingdomBathroom light over sink was not working.
Room was very plain but adequate, bathroom a little tired but functional. Continental breakfast was excellent and good value. Very pleasant friendly staff. Good sized car park and only 3 minute walk to the station and a newsagent.
Stayed in March 2024
Reviewed: April 11, 2024
Kate
United KingdomI had booked a budget room but was moved into the main building. Room 7 was a good room, cleaner etc, but it was quite noisy as it was right by the steps to the residents corridor. But it didn't stop me having a good night's sleep.
Lovely staff - Andra on reception was really welcoming and waitress Christine in the dining room was an absolute delight. Super helpful, enthusiastic and very kind to myself and another solo traveller at dinner.
Stayed in April 2024
Reviewed: April 11, 2024
Julian
United KingdomToo hot in rooms
Straight forward accommodation at reasonable price. Plus car park.
Stayed in April 2024
Reviewed: April 2, 2024
Lisa
United KingdomThe shower in one bedroom didn’t work and no cleaning product in the kitchen and no heating in the single room
Very comfortable beds good kitchen facilities good location
Stayed in March 2024
Reviewed: March 30, 2024
Paul
United KingdomDid not expect car parking charge of £9 per night - the walk from reception to our rather small room was horrendous with so many corridors and stairs (lift only goes to the first floor). Biggest problem was the smoke alarm being set off in the room by opening the bathroom door after a shower - we were not warned this was a common issue and it is hardly surprising as there was no extractor fan or window in the bathroom! Apparently we were not the only guests who had this problem on the same morning as us.
Breakfast good and dining room staff brilliant! Great location for the city centre - easy parking. Wedding reception dinner in the private room excellent all round with helpful and attentive staff. Quality of the food very good all round.
Stayed in March 2024
Reviewed: March 29, 2024
Emily
United KingdomNothing
Good value for money. The waitress Chris is wonderful!! She was attentive, funny, thoughtful and really made our stay!
Stayed in March 2024
Reviewed: March 28, 2024
Kevin
United KingdomRoom heating was variable and not controllable. Power sockets had no power from late evening. Fire alarm went off at 0700 - false. Clearly some issues with power to the newly refurbished units at the rear of the main hotel.
Very clean, comfortable with great dinner and breakfast. Staff very friendly.
Stayed in March 2024
Reviewed: March 27, 2024
Paul
United KingdomNothing
Very friendly, helpful and supportive staff. Excellent breakfast
Stayed in February 2024
Reviewed: March 27, 2024
Robert
United KingdomTv was not working on arrival
Ok great breakfast served not buffet so much better and great service
Stayed in March 2024
Reviewed: March 25, 2024
Beckett
United KingdomBreakfast was a mess. Wrong order 2x, took over 20 mins to get food to the table following this, no bread to toast at the counter. Slow and poor service. No plates or bowls despite asking.
The room was nice with a comfortable bed. Light and airy with a balcony too. Bathroom was smaller but perfect for a few nights stay.
Stayed in March 2024
Reviewed: March 21, 2024
Robert
United KingdomOnly issue was having to use the main exit to reach my room in the cottage annexe after 10.30 PM
The bed was exceptionally comfortable, breakfast was good as was dinner but the bar service could have been better.
Stayed in March 2024
Reviewed: March 19, 2024
Burlington
United KingdomBathroom fittings a little tired and slightly eccentric plumbing (hot water close to boiling!) Stairs through a rabbit warren of corridors to access second floor rooms.
The County is looking a little tired by modern standards, but it has maintained professional, old school quality service throughout the hotel, is spotlessly clean and well maintained. There is a lift to the first floor, but access to the second floor is by stairs only. Rooms are well equipped and there is fast, complimentary wi-fi access, good enough to stream TV. Large, comfortable bed though the shower (on the second floor room) needed a little coaxing seemingly low on pressure at times of demand. On site car park, although chargeable, very welcomed in such close proximity to the town centre. Excellent restaurant and great breakfast. Staff extremely welcoming, courteous and helpful.
Stayed in March 2024
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