Scarsdale Place, Kensington, Kensington and Chelsea, London, W8 5SR, United Kingdom
#808 of 1,011 hotels in London
Guests' ChoiceBased on 8817 hotel reviews
6.9Cleanliness
7.4
Comfort
7.5
Location
8.8
Facilities
7.0
Staff
7.7
Value for money
7.2
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 16, 2024
Brian
United KingdomLight control in room 555 was broken so could not use bedside lamp unless we left the wall lights on - hence when I got up in the night for the loo it was a case of fumbling in the dark.
Staff at breakfast were excellent but greeting staff member miserable. Excellent breakfast and good location with good public areas.
Stayed in May 2024
Reviewed: May 14, 2024
Glenn
United KingdomThe train noise
The location
Stayed in May 2024
Reviewed: May 12, 2024
Jurga
United KingdomBreakfast not good, better to have it elsewhere.
Great location and parking. Friendly staff. Usually good value for money.
Stayed in March 2024
Reviewed: May 12, 2024
Brian
United States of AmericaIt’s old. Our first room had a broken heating system so we moved. The second room had an open window in a sealed hotel so the climate system did not work. When we complained it was repaired. There is no feeling of welcome from the front desk staff. For the second year, the front desk had problems retrieving our proper resignation and took FOREVER assigning our room. Breakfast was fine and one of the bellman was super. It’s an older hotel with an uninspired staff.
Stayed in May 2024
Reviewed: May 11, 2024
Barbara
United States of AmericaTrouble with AC, promptly fixed by maintenance. Refused to hold our bags for longer than 24 hours when we were coming back in 5 days for another stay. Most hotels will.
Location!
Stayed in April 2024
Reviewed: May 10, 2024
Timothy
IrelandI asked for a room near the elevator but the one I got was 60 paces away. Apart from that, everything was great.
The hotel location is great for west end attractions. The room air conditioning was good, because windows are sealed to reduce noise from train line and cannot be opened. Noise was not a problem.
Stayed in May 2024
Reviewed: May 9, 2024
Ian
United KingdomRooms were a bit tatty and worn in need of refurbishments.
Hotel reception and downstairs area where fine with a nice hotel bar..
Stayed in May 2024
Reviewed: May 8, 2024
Gulzhan
KazakhstanNothing
Friendly staff
Stayed in March 2024
Reviewed: May 7, 2024
B
United KingdomRequested twin room, given double Light not working in bathroom Shower slid down rail
Requested twin room, given double, Light not working in bathroom Shower slid down rail, Other than that, pleasant stay
Stayed in May 2024
Reviewed: May 5, 2024
Dr
United KingdomI was upgraded at check-in but I am not aware of the extra benefits. The bed was not very big.
The room was very clean, and there were plenty of outlets for charging devices. The staff were friendly and helpful. They have a microwave that guests can use, this was particularly useful. Taxis were stationed close by, High street Kensington tube station is about a 4-minute walk.
Stayed in May 2024
Reviewed: May 5, 2024
Steve
United KingdomRoom too hot and aircon inefficient. Noisy guests at night.
Location. Price was decent.
Stayed in May 2024
Reviewed: May 5, 2024
Melvyn
SingaporeNeeds a little uplift, looking tired
Location
Stayed in April 2024
Reviewed: May 4, 2024
Margaret
IrelandSuperb location, club room recommended; comfortable bed, very good breakfast.
Stayed in April 2024
Reviewed: May 3, 2024
Siegfried
GermanyAirCondition poor and old
area is nice, hotel is old
Stayed in March 2024
Reviewed: May 2, 2024
Adrian
United KingdomShower and toilet flush didn’t work properly.
Stayed in May 2024
Reviewed: May 1, 2024
Peter
United KingdomNeeded more staff on reception for check outs.
Good location
Stayed in May 2024
Reviewed: May 1, 2024
Farkas
United States of AmericaThe pillows were too thin. Room too hot. No wash clothes One elevator was not working, and there was a large group. Too long of a wait for elevator. Room was rather bare. Not as nice as website
The location
Stayed in April 2024
Reviewed: April 30, 2024
Barbara
United States of AmericaAir conditioner was difficult to use. Had to all maintenance
Proximity to transportation, High Street, activities
Stayed in April 2024
Reviewed: April 30, 2024
Megan
IrelandWhen we checked in, the bin from the previous guests had not been emptied. Our room was right over the train station with trains going by from 6am. The walls were very thin you could hear other guests in the next room and young children running up and down the corridors from early hours. The hotel was quite dated. It was fine if you just need somewhere to sleep while exploring the city. Quite pricy considering it is far enough outside central London.
The staff were friendly and helpful. 7 minute walk to tube station which takes you into central London.
Stayed in April 2024
Reviewed: April 30, 2024
Helen
IrelandI thought the bedroom was shabby and dated
Stayed in April 2024
Reviewed: April 29, 2024
Michael
United KingdomReceptionist booking us in was a charisma free zone. He clearly wanted to be somewhere else
Room and location were Ok for the price paid
Stayed in April 2024
Reviewed: April 28, 2024
Mary
United KingdomChecked in about 6pm. Only one person on desk. Queue got longgggg and no one came to assist The chair In the room was badly stained. Needs removing and upholstering. Either that or it's an awful pattern choice. Did not sit on it Next morning the lift broke causing bedlam and guests had to walk down the exit stairs, more bedlam as others were also using it to return to rooms. Anyone say Titanic
Better than some of reviews I had read so was pleasantly surprised. I had a lovely room, clean, no decor issues
Stayed in April 2024
Reviewed: April 28, 2024
Colin
United States of AmericaCards needed for lift
Location
Stayed in April 2024
Reviewed: April 26, 2024
David
United Kingdomwe really wanted to have laksa but unfortunately we were told the restaurant was under renovation until May so we made other arrangement. then after checking in, we found out that the restaurant was indeed open but for dinner only! Since we only stay for 2 nights and have made all arrangements for our stay. what a shame...
great location and good value for money
Stayed in April 2024
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