The problem with the rooms at that side of the hotel they were prone to a lots of noise from the railway near by. We were also given a drinks voucher which wasn't explained clearly as you couldn't have most of the drinks that were on offer.

The room was very nice

Stayed in June 2024

Breakfast was plentiful but hot breakfast sometimes a bit dried out. Daily charge for parking

Large comfortable room with river view Superb location by the Quayside Parking available on site Close to city centre and points of interest All staff were very friendly and helpful

Stayed in June 2024

£130 for a twin room for a single night in Newcastle seemed expensive to me.

Easy & friendly check in, great location - especially for a night out at The Glasshouse/Sage centre or by the river side. The room was big and well equipped (iron, sofas, twin beds etc). Bar was good and plenty of seating inside and outside. All in all very impressed and will most likely stay again.

Stayed in June 2024

No room service, which was very disappointing as it stated so on their website, on the tv in the room, and there was also a menu in the room. I even checked with the chat bot on their website, one of the reasons I booked, was for room service. I didn't want to leave the room, so had to make do with the few snacks I bought. Windows could do with some soundproofing as near the metro and train bridges and you can hear them even with the window closed.

I booked here to spend two nights away from everything after a rough year. I had a club suite, which was a nice size, and had a mini fridge and lovely view. The bed was the most comfortable I've ever slept in in a hotel, like sleeping on a cloud. The addition of different firmness of pillows helped for a better nights sleep as well. Breakfast had a good variety, full English, continental, cereals, porridge (which was lovely and creamy) and pancakes made fresh. Only managed one morning during my stay, but it was well worth it.

Stayed in June 2024

Have stayed before, so was aware of the noise of the metro passing over the bridge. The buffet breakfast could have been warmer.

Excellent view over the river, nice big room, comfortable bed plus good shower. The room had all I required.

Stayed in June 2024

N/a

Location

Stayed in May 2024

No air conditioning

Very good location, clean rooms friendly staff

Stayed in June 2024

Bathroom was tired and in need of updating. Air conditioning was not effective

Good location on the quayside with river views

Stayed in June 2024

The bathroom was very dated. The air conditioning was no good, even when on the lowest temperature. The room was so hot, even with the fan on. We definitely would not have rated this as a 4 star hotel. Breakfast was basic.

We were on the 5th floor, which gave a great view of the River Tyne from our Room. The hotel is in a good location. the bed was comfortable. We paid £136.80 for one night, this included breakfast. The staff were really pleasant and friendly.

Stayed in June 2024

Nothing to dislike

great room overlooking the river tyne. great location.

Stayed in May 2024

Toilet a bit small

The view

Stayed in June 2024

N/A

Great location, beautifully clean, exceptional staff, good food.

Stayed in June 2024

The noise of the metro trains as we were at the far end of the hotel nearest the bridge. Breakfast was OK but could have been better,but cost wise it was fine

The staff were great and the room was great

Stayed in June 2024

Great location by the river. Lovely room and very comfortable bed. Friendly helpful staff

Stayed in April 2024

Breakfast was very poor

Big rooms, excellent location, good onsite parking £10 per day

Stayed in June 2024

Could be a bigger choice of TV channels with catch up TV included.

Room size and full bath/ shower plus the great view from the room. Added bonus of all day parking at a very competitive rate.

Stayed in June 2024

Shower was a trickle and too low to get under

Staff brill

Stayed in June 2024

It could do with updating, but I would not let that stop me staying again, just feedback comment

View from room and location, check in lady and check out bloke were friendly

Stayed in June 2024

The hotel is not new, so many items in the room and bathroom were a bit dated. We could benefit the second blanket. There was confusion around check-in time: 14:00 on booking.com, 15:00 on the pre-check-in form (earliest option in the drop-down), 16:00 at the hotel.

The room size and the river view were amazing!

Stayed in June 2024

Great Hotel

Stayed in May 2024

The only negatives were spider cobwebs on window the (right side), and the toothpaste on the mirror stil from flossing from the previous guest . The receptionist (slim male)on Sat was very welcoming,explained us everything,but on Sat when we were leaving the lady was very cold..took the key even didn't say goodbye or asked how was our stay (the lobby was empty)The only thing upsetting was the TRAINs that are running every15min above you or precisely on the left and right if your room has a view on the river.If you want to sleep earlier &you don't tolerate noise then you need the earplugs.Funny was that I written prior to our stay :we would like to have a quiet room.

It was a very convenient location near Arena 2min by car and 10min walking,18min to shopping centre.The hotel from outside is not what you would expect from 4* but it was clean.Bed nicely done,sheets changed,I was glad the pillows were more flat then chunky,shower clean.The hair dryer was in first drawer.The iron&board available.

Stayed in June 2024

Lifts not working & no room service

Location, room size, hotel lobby

Stayed in June 2024

Room was very clean and modern , bath was a little small however not a major issue. View was lovely.

Stayed in June 2024

Good size room, comfortable bed, good restaurant and bar, friendly staff, central location, on-site parking.

Stayed in June 2024