The Close, Quayside, Newcastle upon Tyne, NE1 3RT, United Kingdom
#25 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5421 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
9.1
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 19 June 2024
Gail
United KingdomGreat location by the river. Lovely room and very comfortable bed. Friendly helpful staff
Stayed in April 2024
Reviewed: 19 June 2024
Katharine
United KingdomBreakfast was very poor
Big rooms, excellent location, good onsite parking £10 per day
Stayed in June 2024
Reviewed: 19 June 2024
John
United KingdomCould be a bigger choice of TV channels with catch up TV included.
Room size and full bath/ shower plus the great view from the room. Added bonus of all day parking at a very competitive rate.
Stayed in June 2024
Reviewed: 18 June 2024
Paul
United KingdomShower was a trickle and too low to get under
Staff brill
Stayed in June 2024
Reviewed: 18 June 2024
Damian
United KingdomIt could do with updating, but I would not let that stop me staying again, just feedback comment
View from room and location, check in lady and check out bloke were friendly
Stayed in June 2024
Reviewed: 17 June 2024
Kate
United KingdomThe hotel is not new, so many items in the room and bathroom were a bit dated. We could benefit the second blanket. There was confusion around check-in time: 14:00 on booking.com, 15:00 on the pre-check-in form (earliest option in the drop-down), 16:00 at the hotel.
The room size and the river view were amazing!
Stayed in June 2024
Reviewed: 17 June 2024
Pmg1910
United KingdomGreat Hotel
Stayed in May 2024
Reviewed: 17 June 2024
Marta
United KingdomThe only negatives were spider cobwebs on window the (right side), and the toothpaste on the mirror stil from flossing from the previous guest . The receptionist (slim male)on Sat was very welcoming,explained us everything,but on Sat when we were leaving the lady was very cold..took the key even didn't say goodbye or asked how was our stay (the lobby was empty)The only thing upsetting was the TRAINs that are running every15min above you or precisely on the left and right if your room has a view on the river.If you want to sleep earlier &you don't tolerate noise then you need the earplugs.Funny was that I written prior to our stay :we would like to have a quiet room.
It was a very convenient location near Arena 2min by car and 10min walking,18min to shopping centre.The hotel from outside is not what you would expect from 4* but it was clean.Bed nicely done,sheets changed,I was glad the pillows were more flat then chunky,shower clean.The hair dryer was in first drawer.The iron&board available.
Stayed in June 2024
Reviewed: 17 June 2024
Paige
United KingdomLifts not working & no room service
Location, room size, hotel lobby
Stayed in June 2024
Reviewed: 17 June 2024
Joel
United KingdomRoom was very clean and modern , bath was a little small however not a major issue. View was lovely.
Stayed in June 2024
Reviewed: 17 June 2024
Sonia
AustraliaGood size room, comfortable bed, good restaurant and bar, friendly staff, central location, on-site parking.
Stayed in June 2024
Reviewed: 16 June 2024
Philip
United Kingdomnice and clean, lovely breakfast. excellent view from room. easy to find and parking onsite.
Stayed in May 2024
Reviewed: 16 June 2024
Suzanne
United KingdomVery friendly staff, location & view exceptional.
Stayed in June 2024
Reviewed: 15 June 2024
Steve
United KingdomEverything was good made perfect by the excellent weather
Stayed in May 2024
Reviewed: 15 June 2024
Tracey
United KingdomGreat having fridge in room but it was very noisy during the night - not sure what the answer to that is as having a fridge is a big advantage. !
Stayed in June 2024
Reviewed: 15 June 2024
Louise
GreeceVery friendly staff, room very clean and comfortable. Great location.
Stayed in June 2024
Reviewed: 14 June 2024
Philip
United KingdomBlack pudding at breakfast, only cold water available for a shower and bathroom could be updated.
The breakfast was good although my partner did say the black pudding could be used as a door stop, my breakfast was fine. The room was lovely and the view amazing but the bathroom could do with some upgrades. The staff that we meet were all really lovely and helpful. Great place to stay.
Stayed in June 2024
Reviewed: 14 June 2024
Charlotte
United KingdomPretty dated Lots of health and safety warnings (hot water etc) multiple messages asking for departure info as we arrived! We arrived towards the end of breakfast and although guests were still arriving, the food was being cleared away I feel like this hotel has lost its way a bit
great view of the river
Stayed in June 2024
Reviewed: 13 June 2024
Andrea
United Kingdombreakfast wasn"t great
Stayed in June 2024
Reviewed: 12 June 2024
Jo
United KingdomThe shower in the bath, but only as my husbands needs easy access.
We had a fab room, club deluxe with a great view of the Tyne. Bed super size and comfy. Car parking excellent and convenient. Bar and all staff great.
Stayed in June 2024
Reviewed: 11 June 2024
Stephen
SpainComing from Spain, found prices a little high but it is an active city.
All as expected
Stayed in June 2024
Reviewed: 11 June 2024
Jeffrey
United KingdomNothing really. No complaints at all.
The room was large, with a large, well appointed bathroom. There were ample chairs and tables, as well as sockets for electrical appliances. The room looked out onto a great river view. There's also convenient parking in the hotel complex.
Stayed in June 2024
Reviewed: 11 June 2024
Allan
United KingdomA little tired in places. needing a slight refresh but still clean and comfortable.
Location, outlook, quiet and comfortable.
Stayed in June 2024
Reviewed: 11 June 2024
Siew
Singaporeparking lot is very narrow for big car!
very good location, next to river Tyne. We could see clearly the famous Tyne bridge from our window! The room is very spacious and very good breakfast!
Stayed in June 2024
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