A little tired in places.

Location and good breakfast.

Stayed in August 2024

The bathroom sadly was extremely dated which was disappointing. Had a shower curtain and a very rusted shower head. Also the toilet flush was coming away from the wall.

Great location with a lovely room overlooking the water. Easy 10 minute into the city centre.

Stayed in September 2024

Car Parking charges

Location and price

Stayed in September 2024

Food ordering process and menu choices for the restaurant were limited.

Location and river view were amazing. A lovely place for a long weekend. Gave great to support to me as a GNR runner too!

Stayed in September 2024

Again Breakfast, it's up and down, having stayed here numerous times, Breakfast this time was mixed,some of it was inedible..The fried eggs were that hard they asked me for a fight twice..

Everything except breakfast 😋.

Stayed in August 2024

I love the hotel and would stay there again but i don’t think the services were great. For example when i wanted water while in my room, I was told to come downstairs to get water myself. I don’t think that’s good customer service. Asides staff wanting you to do stuff yourself. It’s a good place to visit or stay.

Nice comfy bed with pillows, Amazing view from my room. In General, a really good environment.

Stayed in September 2024

Dated room Shower old and requires updating

Beautiful scenery Lovely staff Food was good and fresh

Stayed in September 2024

Asked at reception for more Milk for the room which i was told would be arranged but it didnt arrive Not great having a text message waking you up in the morning asking any idea what time you wish to check out

Great location. Gave us a river view room. Lovely staff especially in the restaurant. The bar man made me an excellent irish coffee which wasnt even on the menu.

Stayed in September 2024

Breakfast was overpriced given that it was rather ordinary.

Nice view. Very spacious.

Stayed in September 2024

Needs a refurb now looking tired in the bedrooms, pardon the pun.

Breakfast was fine, didn’t see poached eggs, but sure I could have got them.

Stayed in September 2024

Plenty of choice but bacon, eggs, black pudding were all overcooked. Consistency of leather. Let down the rest of the hotel. Would not choose this option again.

Very clean, excellent, well presented, courteous staff, great view from 5th floor. Room was in very good order and comfortable.

Stayed in September 2024

First time in Newcastle . Wasn’t prepared for the steep hills or steps. If you have poor mobility it would be an issue stating there. Stayed in a club room , lovely and spacious, bathroom a little tired also the cold water tap wouldn’t turn on but not a major issue as used the shower. The river view was obscured a little due to the canopy of the building it looked like scaffolding outside the window .

On-site parking . Location of hotel on the river .

Stayed in September 2024

Needs good refurb … mouldy tiles in bathroom

Clean but ready for refurb

Stayed in September 2024

Can’t think of anything

Great view from room , location was excellent… all in all a lovely 2 night stay …Breakfast had everything you could want ….thank you

Stayed in September 2024

Nothing

Location perfect. Outdoor tables and chairs. Parking on site excellent and secure. Breakfast excellent and very reasonable. Room huge with view of river. 10 min walk into centre. Lots of restaurants close by as well as hotel restaurant.

Stayed in September 2024

Booked an executive suite, however whilst the room was large with a good view of the river, the room did not meet our expectations of an executive suite. The side window in the bedroom had a view of the delivery area and bins. The furniture and decor were extremely dated, mis- matched and in need of a refurbishment. Stains on bedframe and curtains. Bathroom had a fabric shower curtain, tiles and bath panel dated. Skirting boards throughout the room needed repaired. The worst thing was the smell when you exited the bedroom and walked down the corridor to the lift, it was like a dirty water, sewerage type of smell, we did mention this to the receptionist and they said they would investigate it, however the smell was present throughout our visit.

Clean, welcoming staff, parking, great location. Comfortable bed, iron and ironing board in room, good view from patio doors.

Stayed in September 2024

N/a

View fabulouse,

Stayed in September 2024

Nothing- thank you.

Very central location, easy to walk around Newcastle and along the river from there. Good to be able to access both from the front and back of the hotel. The member of staff, Nicholas, who sorted out our issue with car parking went above and beyond what we would expect or hope for - thank you so much. He was so kind and considerate. Two different young ladies on reception were also very helpful when asking about what to do etc. Had not realised it was the Great North Run weekend when we booked but it enhanced rather than detracted from our visit.

Stayed in September 2024

WiFi in bedroom didn't work, no drinking glasses in the bedroom. had to use plastic glasses from the bathroom. Spare electrical socket near the bed would have been handy.

good location, great views over the water. Lots of space in the double room.

Stayed in September 2024

The room has a lot of space and gorgeous view was pretty tired and dirty in places. It was OK but for the money I expected a bit more of a clean modern room. Eg mould on the ceiling, dirty bath panel, holes in the tiles filled with pollyfiller, rusty vent by the toilet, wardrobe doors didn't fit together easily. I also didnt like the amount of single use items.....salt, pepper, sauces, coffee, sugar, milk etc. It took 1x coffee sachet, 3x sugar (equivalent to 1tsp) and 3x milk to make one drink. Would much prefer a glass bottle of milk in the fridge and salt and pepper shakers on the table for example. Also, the amount of signs and warnings to read in the room were excessive. As an adult, I know how to use a shower curtain and that wet floors are dangerous

I thought all the staff were very helpful and accommodating. The location was good and room was spacious and quiet

Stayed in September 2024

view from my room brilliant . breakfast / reception staff kind and helpful

Stayed in September 2024

Air con not working

Excellent bed

Stayed in September 2024

The hotel needs a face lift, the decor throughout felt a bit bland and bit out dated. The Bar and restaurant just lacked a bit of personality.

Great location, nice sized room.

Stayed in September 2024

If parking was included instead of an additional £62 it would have been better

The food including breakfast and main meals were excellent

Stayed in September 2024