19 Loughborough Road, Leicester, LE4 5LJ, United Kingdom
#28 of 28 hotels in Leicester
Guests' ChoiceBased on 172 hotel reviews
2.5Cleanliness
3.6
Comfort
3.5
Location
5.5
Facilities
3.5
Staff
5.0
Value for money
3.8
Free Wifi
4.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 14, 2024
Damian
United KingdomI made a reservation by booking.com ,for February 25-26, when we arrived at the facility, our eyes showed a bloomed room, not cleaned, dirty, smelly, in our lives we have not seen something disgusting like this in the hotel, unthinkable what was happening in this place, despite the fact that the reservation was non-refundable, the facility did not meet even the smallest standards you would expect from the hotel, we did not imagine staying in this facility a moment longer, as the hotel did not fulfil even the minimum on its part, I demand a refund of the money that was collected from us, a months has passed and we still have not received a refund. I don't know why this is even listed on booking .
Nothing
Stayed in February 2024
Reviewed: April 24, 2024
Mr
United KingdomThis review is hidden because it doesn't meet our guidelines.
Reviewed: April 22, 2024
James
United KingdomEVERYTHING
NOTHING
Stayed in April 2024
Reviewed: April 20, 2024
Santhosh
United KingdomRooms and customer service
Nothing Rubbish looks like Haunted House
Stayed in April 2024
Reviewed: April 19, 2024
Stacey
United KingdomCleanliness was bad
First room we went in the bathroom absolutely smelled awful the second room wasn’t very clean
Stayed in April 2024
Reviewed: February 28, 2024
Jake
United KingdomThis review is hidden because it doesn't meet our guidelines.
Reviewed: February 24, 2024
Alison25
United KingdomWe had to ask for a tv which didn’t work , no kettle, 1 old towel, tatty and dirty,I find it hard to believe it’s 3 stars photos are not accurate!
It was terrible, dirty and nothing in the facilities described in each room was there
Stayed in February 2024
Reviewed: February 8, 2024
Stanly
United KingdomPathetic
I reached at the booked time.had done the payment in the morning. Tc hen I reached there.i was told the rooms are full neither was I given a refund
Stayed in February 2024
Reviewed: February 1, 2024
Paramjit
United KingdomNothing very dirty I can’t stand even 1 minutes
Not good
Stayed in January 2024
Reviewed: January 28, 2024
Raqeeb
United KingdomDirty no facilities
Cleanliness
Stayed in January 2024
Reviewed: January 22, 2024
Kyle
United KingdomBathroom was dirty. Didn’t have a key for my room, had to leave stuff in friends room when leaving as couldn’t lock room. Load of tools in wardrobe of friends room. Draws full of food and rubbish. No towels, soap or toilet roll provided, had to go ask reception. Drug dealing happening in the foyer. Double bed was just two singles beds pushed together, not even attached so moved apart during the night. No bathmats for when stepping out the shower, could easily slip over.
Free parking. Friendly staff. Located near Morningside arena
Stayed in January 2024
Reviewed: January 10, 2024
Iain
United KingdomTHE ROOM, BED LINEN, BATHROOM WAS EXTREMELY UNCLEAN, SERVICE THROUGH BOOKING.COM AND THE HOTEL DIRECT AWFUL - REFUND BEING PROCESSED
NOTHING - THE GUEST LEFT WITHOUT STAYING
Stayed in December 2023
Reviewed: January 9, 2024
Leon
United KingdomIt was very mucky look like it had been cleaned In weeks
Stayed in December 2023
Reviewed: December 16, 2023
Karen
United KingdomWe are expecting a refund i called several times
Prabha haran did not stay
Stayed in December 2023
Reviewed: November 25, 2023
Gregory
United Kingdom. all of it room was dirty no towels or toiletries had to wait 0ver 4 hrs to get toilet roll and also had to wait till 12 at night for pillows witch was dirty and there was drug bag in the room an someone's medical let in room '
nothing 1
Stayed in November 2023
Reviewed: November 24, 2023
Jonathan
United KingdomWasn’t clean, no toilet roll, staff woke me up at 6am for a phantom wake up call. Room was like hadn’t been cleaned in months. Dusty. Shower didn’t work properly, wouldn’t stay in holder, leaked so that it had no pressure. I waited 35 minutes to get toilet roll when I was desperate. Strangest hotel ever, staff clueless.
Nothing.
Stayed in November 2023
Reviewed: November 20, 2023
Sawula
United Kingdomroom was dirty, opened the bathroom door and the toilet had clearly not been cleaned as it was fully blocked with poo all in it, we asked for it to be cleaned which yes it was but we asked for more toilet paper and were not given any. were not provided with any towels, bed was uncomfortable
Stayed in November 2023
Reviewed: November 14, 2023
Shirish
United KingdomThe whole experience was awful, I have stayed in better accommodation in 3rd world hotels 40 years ago. I doubt the room has been cleaned this year and its November. The bed sheets were clean but threadbare. There were soiled towels in the wardrobe.
Nothing, staff unhelpful, could not be bothered
Stayed in November 2023
Reviewed: November 6, 2023
Aisha
United KingdomEverything
Nothing apart from the lady behind the desk
Stayed in November 2023
Reviewed: November 1, 2023
Hussain
United KingdomWhere do I start the first room was to hot the TV wasn't working bed sheets had stains what looked like blood the second room the controller didn't work staff sorted it window had cob webs and insects and we didn't get no sleep so we ended up leaving early all night all we could hear was noise the curtains had stains from what looked like people had been smoking drugs in the room definitely not coming back
What was their to like
Stayed in November 2023
Reviewed: October 31, 2023
Himanshu
United KingdomNo getting any service
No locks on room, no Heating facility, their is Tv but no remote
Stayed in October 2023
Reviewed: October 29, 2023
Eva
United KingdomNothing 🤑🤑🤑🤑
Stayed in October 2023
Reviewed: October 29, 2023
Starwacho
United KingdomA very dirty place
Nothing
Stayed in October 2023
Reviewed: October 27, 2023
Shabana
United KingdomDirty and socket not working not even 1 fone can charge or my hair straightener and plug was shock also heating not working and hot water was not hot enough for shower very bad experience no lift on third floor windows also not closing handle broken in the other room peoples was shouting and swearing and banging doors.
Locations only
Stayed in October 2023
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