Room check in from 3pm but arrived at 16.30 and room not ready. When finally ready the room was not the room we upgraded to.

Comfy,quiet

Stayed in November 2024

Very cramped room, minimal space for two adults. My main issue was the persistent scam and fraud emails coming from Mercure via booking.com, wanting money and early check in via links sent to guarantee to not lose the room and set time scales to do them in, they arrived piggybacked to genuine emails which were already arriving at inappropriate times (3-4.30am) and in the messaging option on bookings app itself. When I queried this with staff, I was nonchalantly brushed off as they'd reported it and to just ignore it and that it was fine!

Good location for amenities, clean, staff were polite & room well stocked

Stayed in November 2024

We asked for late check out and our morning was interrupted 3 times by staff coming to clean and do maintenance

Location was great and the hotel was quiet

Stayed in November 2024

Not that I didn’t like but was very close to night life ,v good if that’s what u after.

Close to center

Stayed in October 2024

Nothing of note. Lift out of action to 1st floor on my visit, due to building works taking place.

Friendly staff, room comfortable. Lovely breakfast.

Stayed in November 2024

I had a pull down bed , that was really uncomfortable, but main beds were fine

All of it, nice location , pub downstairs , easy to get to places.

Stayed in November 2024

Rooms were very small!

Good location.

Stayed in November 2024

We can hear some noise from outside but the hotel gave us earplug just in case. The mattress was a bit soft for our liking

The history of the place and it's location. The look of the rooms and the pleasant staff

Stayed in November 2024

Extractor fan inefficient making the room hot and humid after evening showers (light in bathroom left on all the time we were in room). Unable to turn the temperature down below 18 degrees made sleeping uncomfortable since the room felt so warm even with the fan on all night (no windows for safety at this hotel). Small inconveniences like discovering the body wash dispenser was empty after I had left my own in the bedroom to try it after spotting there was some in the shower. Lamp on the desk didn’t work. We also didn’t discover straight away that the main light required two switches in order to turn on which felt a bit of a faff. By the time we’d realised this I had already blow dried my hair in the dark. Bed was squeaking whenever my partner rolled over at night waking me. I didn’t think the room was worth what I had paid. Other guests were noisy but this wasn’t really the hotels fault.

Great location, decor and the Curious Tavern was cool.

Stayed in October 2024

The room space in the suite wasn’t what I expected looking at the pictures.. the pictures are a little misleading. The noise from floor boards above, could hear staff talking in cleaning office/room next door and conversations from above. Music from surrounding pubs.

The bathroom was a good size

Stayed in November 2024

Creaky floorboards all over hotel felt like I was waking everyone up to go to the toilet in the night.

Easy to walk to in the city center

Stayed in October 2024

4th floor room .. cosy.. and dark ..

Location is perfect

Stayed in October 2024

The rooms lighting is very poor for doing make up. Mirror is too high on the wall to sit at the dressing table. The lights in the bathroom were not working around the mirror. The floor boards were so squeaky, every time next door went by the wardrobe would knock and rattle which disturbed us. The glasses were also not clean.

The location was great.

Stayed in October 2024

Toilet was not flushing properly.

Decor was a break from the boring regular hotel interior look. Central location. One tram stop from train station. Lovely breakfast catered very well for me being Coeliac. Hotel was very clean.

Stayed in October 2024

Very tired definitely not a 4 star

Central location

Stayed in October 2024

room was tiny breakfast was inedible

reception staff were welcoming

Stayed in October 2024

Bed was very uncomfortable Pillows extremely hard Reported toilet was blocked 3 times made to feel it was a fault of my own when I explained we came and found it like that Breakfast was minimal overcooked not much choice Only food served throughout the day is pizza lift only goes to certain floors so if having breakfast you need to take the stairs The tall gay man at front desk quite unpleasant I paid for a large room with double sofa bed and got two single camp beds Can’t open a window so no air flow Room wasn’t cleaned only bins emptied upon request

Location is perfect right in the town center bus and tram stops less than a minute walk Ladies at the front desk very nice and helpful

Stayed in October 2024

there was nothing not too like

friendly staff, large clean room, good size bathroom and shower cubicle. good central location

Stayed in October 2024

Room was very warm and couldnt seem to get the thermostat to work properly. In hotels defence I did not chase anyone about this so unfair to say it was their fault.

Great central location. Spacious room with good facilities. Very clean. Bed comfortable. Excellent breakfast with great selection including hot buffet. Friendly staff.

Stayed in October 2024

The lift was only partially working

Comfortable room. Good breakfast

Stayed in October 2024

Asked for quiet room and put near lift ? the only ventilation is via the A/C

location in the hart of Hockley

Stayed in October 2024

Lack of air flow due to windows not opening

Location

Stayed in October 2024

Pillows far too soft, gave me neck ache!, shower cubicle quite dark and just rainfall shower , difficult if you don’t want to get your hair wet, tiny mirror at dressing table

Quirky room, like the separate room with TV and couch - could have done with table in there to put drinks on. breakfast quite good, not far from venue

Stayed in October 2024

There was rubbish and old leaflets left on the floor of my room as I entered, stains in the toilet and shower, not cleaned.

The property was quirky and well presented in communal areas. Staff were very pleasant and friendly.

Stayed in October 2024