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Reviews of Mercure Nottingham City Centre Hotel 4 stars

George Street, Hockley, Nottingham, NG1 3BP, United Kingdom

#30 of 40 hotels in Nottingham

Guests' Choice

Review score

Based on 3713 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    9.1

  • Facilities

    7.6

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 24 September 2024

    6.0
    Nice old hotel in a good location. No car park so not so convenient if driving.
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was poor: low pressure/flow and cramped

    Traditional/historical

    Stayed in September 2024

  • Reviewed: 24 September 2024

    7.0
    City escape
    • Leisure trip
    • Couple
    • King Suite with Single Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Parking was really expensive in the area and soon adds up to an extra £100 to your 5 day. Hotel was not great at replenishing the coffee machine pods

    Location was fantastic

    Stayed in August 2024

  • Reviewed: 22 September 2024

    6.0
    I liked the hotels quirkiness, reception staff were fabulous. I will not return due to housekeeping
    • Leisure trip
    • Solo traveller
    • Privilege King Room
    • Stayed 2 nights
    • Submitted via mobile

    Housekeeping lets the hotel down. Housekeeping staff left dirty cups and wet towels. Reception took action immediately, housekeeping failed to use common sense and lack attention to detail. The hotel must change the housekeeping company as they are bringing down the quality of the hotel.

    The staff at reception were excellent, friendly and welcoming.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    The breakfast (hot food) wasn't very nice which was a shame. The floor was really creaky inside and outside the room so we were disturbed quite a few times.

    Location was good for us

    Stayed in September 2024

  • Reviewed: 16 September 2024

    7.0
    Good value, quirky hotel to make the morning to work that little bit easier!
    • Business trip
    • Couple
    • Privilege King Room
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed broken & generally tired looking. Shower was fiddly to work out: had to turn it towards ‘cold’ to get hot water

    Lovely large room, comfortable bed. Added bonus of soft drinks in the fridge. Good quality toiletries.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    7.0
    Great hotel ,lively position. Lovely staff. Xx
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    The hotel could do with some sound proof windows.... in the bedrooms. But they do leave ear plugs on bedside tables....Nice touch😊😊

    Right in the mix of it .....right in the city..restaurants close, sainsbury over the road.

    Stayed in August 2024

  • Reviewed: 14 September 2024

    8.0
    Good for the price and great location
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 2 nights
    • Submitted via mobile

    It is very much a small room, little squeaky and could be cleaner

    It is in such a a nice location , especially for a weekend away trip.

    Stayed in August 2024

  • Reviewed: 13 September 2024

    7.0
    Great location nice hotel and staff brilliant
    • Leisure trip
    • Solo traveller
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was ok but not amazing. Coffee machine broken but that’s just bad luck.

    Staff

    Stayed in September 2024

  • Reviewed: 9 September 2024

    8.0
    Great . Went to bills resturant a 3 minute walk away for breakfast
    • Leisure trip
    • Family with young children
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    Nothing springs to mind

    Location good price good

    Stayed in September 2024

  • Reviewed: 8 September 2024

    8.0
    Nice stay
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    Lights was very hard to do

    Nice big bed x

    Stayed in September 2024

  • Reviewed: 8 September 2024

    7.0
    Quality hotel.
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    Loud at night but to be expected in the city centre.

    Tidy room, clean, great location.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    7.0
    Great location, ideal for a short visit to central Nottingham.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    As others have said there is audible loud bassy music at weekends. I was on the 4th floor and it didn’t bother me as much as I had expected it to, with the fan on and ear plugs in.

    Staff very friendly, room nicely decorated. As others have said it could do with a bit of attention and freshening up (ie the TV had virtually no channels available) but it is nice enough. Great location.

    Stayed in September 2024

  • Reviewed: 7 September 2024

    6.0
    good value
    • Business trip
    • Group
    • City Pad Double
    • Stayed 1 night

    room was a little small - the lack of a lounge or coffee area other than the restaurant is disappointing as my colleuge an i wanted to have a private work discussion with lap tops

    location

    Stayed in September 2024

  • Reviewed: 6 September 2024

    8.0
    Great location friendly staff
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Room on the small side

    Staff very friendly & helpful

    Stayed in September 2024

  • Reviewed: 5 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    Great breakfast.great location.great decor

    Stayed in August 2024

  • Reviewed: 4 September 2024

    6.0
    Staff are an absolute asset - hotel rooms tired/dirty -breakfast insanely good!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The supposed upgrade meant we had a small window straight onto a fire exit which I can’t say was particularly safe in the knowledge very little effort externally on this window and someone with ease could access The room was beyond hot and had fans but simply not enough to obtain a comfortable ambient temperature The deep window sill is clearly causing an issue with cleaning as dust and debris was found on this under and in front of the net curtains (which were dirty) Bathroom dated but okay The noise wow all night relentlessly The pictures of this hotel are misleading

    Warm welcome and the staff “upgraded” our room upon arrival Let me just say the staff are beyond brilliant BUT the room we had was absolutely not Breakfast was exceptional

    Stayed in July 2024

  • Reviewed: 1 September 2024

    7.0
    Good location . Lovely breakfast. Felt hotel was expensive for the condition and size of the room
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    Very small room even though we was upgraded. Bad view.

    Location and breakfast

    Stayed in September 2024

  • Reviewed: 1 September 2024

    8.0
    Good stay as a whole. Would come back if put in city centre and needed to stay the night .
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No parking. Had to pay for parking overnight nearby. I would have thought that breakfast would have provided for the price I paid.

    Room was fine, and bed comfortable. Not quite as luxurious looking as the pictures posted on the website. Excellent position for the City centre. Everything you needed was in the room. Liked that they provided some water. Also aircon was great.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy hence the complimentary ear plugs. Room was very tired and cramped.

    Great location. Helpful staff.

    Stayed in August 2024

  • Reviewed: 29 August 2024

    7.0
    Great hotel, good location, friendly staff but no parking
    • Business trip
    • Family with young children
    • City Pad Double
    • Stayed 2 nights

    No parking and the hotel is situated down a bus-only road. I didn't realise this and am now waiting to get my ticket from the council for driving to the hotel to unload bags. This was a real pain and MUST be made clearer on the details about the hotel to avoid people being disappointed.

    Staff were pleasant and the hotel was well located.

    Stayed in August 2024

  • Reviewed: 29 August 2024

    7.0
    Ok for 1 night
    • Business trip
    • Solo traveller
    • City Pad Double
    • Stayed 1 night

    Overpriced for what you get. Room was small, basic and very tired. Strong smells of bleach. Noisy dark corridors.

    Good location and friendly staff. Ok for quick stop.

    Stayed in July 2024

  • Reviewed: 28 August 2024

    8.0
    Lovely 😊
    • Leisure trip
    • Couple
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    It was ok

    It was ok

    Stayed in July 2024

  • Reviewed: 26 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The stairs

    The bed and cuppa tea

    Stayed in August 2024

  • Reviewed: 22 August 2024

    6.0
    My third stay but I won’t be returning I’m afraid
    • Leisure trip
    • Solo traveller
    • City Pad Double
    • Stayed 1 night
    • Submitted via mobile

    Loud music and flashing lights outside until well past midnight. Cooked breakfast buffet was unavailable and service from the kitchen took too long

    Room was great

    Stayed in August 2024

Showing 1 – 25

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