The hill up an down to the hotel is alot especially if u don't have a car.... the room smelt and was always so hot until we moved room opposite to ours much better Not much shelfing space to pit clothes so was living out of my suitcase for the 3 days...

The hotel itself was very nice and clean and the staff was very helpful...location is perfect close everything ...walking distance Had an issue with one of the rooms and we got the option to change rooms which was much better

Stayed in May 2024

Check in was quite slow and there’s only one staff member handling the process for all guests.

Location of the hotel is very good, close to the beach.

Stayed in May 2024

In the morning the pool seemed to open a smidgen before 9 am, however, the sauna part was not on and it took absooute ages to heat up so on the morning of our departure we missed out on using the sauna as it was still cold...

I really felt welcome and we really appreciate that we were able to store our bags while we explored Bournemouth. Receptionist lady was amazing - I even got some hot water for a cuppa tea on arrival, before even getting our room keys. When I could not close the window, staff were super quick to come and assist me. Really lovely decor, super comfortable sleep, superb location. My big surprise was the heated towel rail- we could dry our swimming costumes overnight. Spa was so lovely and not crowded during our stay

Stayed in May 2024

Paying for parking that’s it

Loved all of it, keep returning We often stay in Bournemouth sometimes 2-3 times a month and we’ve started using this hotel as our regular

Stayed in March 2024

When the hotel tried to charge extra and cancelled a room that we had to sort only 2 days before arriving.

Breakfast and evening food was excellent. Room was large and very clean. The accommodation was in a great spot for my work.

Stayed in April 2024

Decor was lovely, staff very friendly and helpful. good location. Breakfast very good.

Stayed in April 2024

Room was quite hot and stuffy. On the third floor so needed to use the lift which was very slow!

Nice little room with all the amenities you would need. We only stayed for one night so did not use the leisure facilities.

Stayed in May 2024

Room very warm. A fan would have been helpful. I had a room at the back, overlooking the car park, but it was still noisy with the windows open.

Great location for Bournemouth's attractions. Plenty of breakfast & dinner options. Room comfortable & cosy. Friendly & attentive staff.

Stayed in May 2024

Free parking

Great location of the room for access for the pool and in and out of the hotel Lovely pool

Stayed in April 2024

Had to pay extra for hotel parking which was accessible by walking a little along the road.

Room was very comfortable, bed was great and the room decor was nicely done.

Stayed in March 2024

Bedroom very hot

Position

Stayed in May 2024

Room was musty and beside lift. Smokers walking past didn't help.

Pleasant staff and clean facilities

Stayed in May 2024

I was given a room on the top floor which was very cold and the central heating did not work. A tiny electric radiator was provided but this did not warm up the room enough.

Good location to the conference centre

Stayed in March 2024

The bed was 2 single beds together that separated in middle of my sleep

Stayed in May 2024

The room was very hot and you also need to ask to have the sauna turned on in the spa as the first time we went in it was off which was a bit disappointing.

Great location, although steep hill to hotel from centre so not ideal for older people! Staff were amazing, friendly and went out of their way to help. Breakfast was varied and high quality. Hotel looked like it had been recently redecorated do everything very fresh.

Stayed in May 2024

I didn't like that there were no family rooms and the large family room was very small the pool leisure area was cold and very small. Drafty room windows in bedrooms that were unpleasant they literally charge you for everything a glass of water, an extra spoon, cup,etc their pretty tight on stuff, and the food is basic. menu isn't great and costs an arm and a leg.

The hotel had a games room, which was very convenient having children. The bubble room was nice dog friendly. The staff at the hotel on arrival was very kind, manager was a lovely man. Bar staff was kind untill new ones came through very late evening and dinner staff and breakfast staff were abit rude no manners but other people staying at hotel were nice overall it was a good stay.

Stayed in April 2024

Traffic outside was noisy at night

Stayed in March 2024

Room was extremely hot , even when we turned off heating and opened windows

Spa and pool area , location of the room.

Stayed in April 2024

Room was too hot, as window was broken but they moved us to another room which was fine

Great locations easy check in

Stayed in April 2024

No hot water from sink in bathroom in the morning despite running the tap for ages. However, the shower water was hot.

Staff very friendly. Although the room was at the front of the hotel on a busy road it did not affect our stay or enjoyment.

Stayed in April 2024

Bathroom needs alot of attention repair wise

This is are second stay at the hotel we visited April 2023 just home April 2024 we stayed in room 304 Cozy very clean room but you can hear the lift going up and down plus the window would not closed the bathroom needs some attention the sealing around the shower needs renewing and tiles need redoing the door itself needs attention did not look good with masking tape on it so its needs a repair before the season takes off .Breakfast was great plus the staff our so friendly and the standard of the staff is very high and thats why we come back to this hotel next year. The young lady with the braided hair who was running bar at the time lovely smile and made sure we where attended to and I noticed she spoke to everybody in the bar lifted everyones mood big thank from Mr and Mrs Lawford

Stayed in April 2024

Would've been better for is if Breakfast started earlier than 07:30. As we were staying for work and we started work at 08:00 this meant we often had to miss breakfast.

Warm welcome and a simple check-in process. Room was clean and tidy and the bed was comfortable. Parking was available at the rear of the property.

Stayed in April 2024

Really nice modern finish

Stayed in April 2024

The pool and hot tub could have been more clean as the water was a bit cloudy.

The room was nice and clean and well decorated. Balloons in the room for my birthday

Stayed in April 2024