Portland Street, Manchester, M1 3HP, United Kingdom
#32 of 118 hotels in Manchester
Guests' ChoiceBased on 13375 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.7
Staff
8.9
Value for money
8.5
Free WiFi
8.5
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End of dialog contentReviewed: 28 May 2024
Sheryl
United KingdomThe hotel was beautiful, ideally situated and very clean. Excellent staff, and especially Karen front of house staff who was so helpful and lovely.
Stayed in May 2024
Reviewed: 28 May 2024
Steffan
United KingdomThe self check-in computers take more time and effort than going to the reception desk; everyone I saw using them needed staff assistance which defeats the purpose. They also had the details about my stay wrong, although the details were correct when I went to the reception desk. And despite there being 3 lifts they never seem to be working efficiently and take a long time to come.
Nice clean hotel in a good location. I have stayed here many times and it's always good.
Stayed in May 2024
Reviewed: 27 May 2024
Watkins
United KingdomThe noise from the gay village the music was way too loud and didn’t stop until 4am.
Very clean and modern, beautiful table full of flowers in reception, staff friendly and professional, good selection of food and drinks for breakfast, excellent amenities in room.
Stayed in May 2024
Reviewed: 27 May 2024
Joanne
United KingdomNothing really obviously wouldn’t want to start paying over the top for this accommodation however overall very good.
The location is very central and has always been clean and just what you need to feel comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Dylan
United Kingdomn/a
Location was great, amply amenities and wonderful service from the staff.
Stayed in May 2024
Reviewed: 27 May 2024
Julie
United KingdomShower tray was slippery
Easy to find, great location and clean modern and comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Collette
United KingdomAircon would go off after a while and it was warm for 3 people due to being a hot weekend. The street can be noisy at night.
We arrived early and were able to check in straight away. Staff were friendly and helpful. The hotel main lobby is stunning! Rooms were great and spacious enough. Location was central to EVERYTHING so this was let for us. We were on the 11th floor with rooms next door to each other which was perfect.
Stayed in May 2024
Reviewed: 27 May 2024
Newsam
United KingdomNothing
Easy to find , clean and modern
Stayed in May 2024
Reviewed: 27 May 2024
Paula
United KingdomNothing
Staff were all very friendly and couldn’t do enough to help. Location was perfect and the hotel is beautiful
Stayed in May 2024
Reviewed: 26 May 2024
Sinclair
United KingdomOur room was wonderful, breakfast was fab and the staff were very friendly.
Stayed in April 2024
Reviewed: 26 May 2024
Andrew
United KingdomThe room didn't seem to be checked over to endure everything worked. TV was switched off. Safe fix not have all the batteries to ensure it worked. Dining room breakfast - dirty mugs placed on clean shelf still had lipstick marks, residue in the bottom. Not 1 or 2 but a mass. Refills were very slow at times. Housekeeping was sloppy. Floors not mopped bathroom counter not wiped just again attention to detail.
Breakfast was good but attention to small details need addressing. Room was great spacious and very comfortable again it is attention to details that need addressing
Stayed in May 2024
Reviewed: 26 May 2024
Majeda
KuwaitNothing
everything
Stayed in May 2024
Reviewed: 26 May 2024
Caroline
IrelandRooms can be very warm at night, and you could only turn down temp to 19 degrees, the lowest
Lovely friendly staff. Clean rooms and great housekeeping. Breakfast for lovely, too. Would stay again
Stayed in May 2024
Reviewed: 26 May 2024
Irene
United KingdomThere was nothing to complain about, the hotel and price were great, would stay there again and will recommend it to others.
Everything was lovely, staff, hotel, everything was clean and the location was bang right in the middle of town.
Stayed in May 2024
Reviewed: 25 May 2024
Gillmeister
United KingdomRoom wasn't hundred percent clean. Stains on carpets, dusty sideboard and rubbish left in the wardrobe from previous customers.
The area is central to the gay village, prime location to experience the nightlife Manchester has to offer. Room are luxury, large double bed, desk and chair, shower and toiletries. The fact that this hotel does room service is outstanding.
Stayed in May 2024
Reviewed: 25 May 2024
Kevin
United KingdomLifts
Location
Stayed in April 2024
Reviewed: 25 May 2024
Emily
United KingdomNothing.
It was clean, well furnished and the room was large and comfortable. The staff were lovely and eager to help.
Stayed in May 2024
Reviewed: 25 May 2024
David
IrelandWe go for the football and stay here every visit
Stayed in April 2024
Reviewed: 25 May 2024
Shahzad
United KingdomA very clean hotel, comfortable and friendly staff
Stayed in May 2024
Reviewed: 24 May 2024
Harry
United KingdomOutside noise
Location
Stayed in May 2024
Reviewed: 24 May 2024
Fiona
United KingdomOne little thing we mentioned on check out, our room had very poor lighting in the bedroom plus the 2 bedside lights weren’t working. Otherwise all perfect.
Spotlessly clean room and public areas. Very efficient check in and check out. Very friendly and lovely staff. Brilliant location and great breakfast.
Stayed in May 2024
Reviewed: 24 May 2024
Muhammad
PakistanHad a wide menu
Stayed in May 2024
Reviewed: 24 May 2024
Michelle
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 24 May 2024
Jan
United KingdomNot a major issue, I checked in on line but still had to wait at reception for room allocation.
Stayed in May 2024
Reviewed: 24 May 2024
Kevin
United KingdomThere was very little to be dissatisfied with to be honest. The only thing was the slow breakfast service. Also the one large floor to ceiling window in the room opened up but was only stopped from opening fully by two small stoppers. I felt a little bit unsafe but that’s not a deal breaker just a thought. Overall great place.
The staff were so friendly and helpful. Quick check in, online check in available too. Reasonable price for the room and we got an upgrade for £20 a night. The rooms are comfortable and clean. We had a fantastic view from the 9th floor. The breakfast was great but was a bit slow replenishing the grilled food. Perfect location for central Manchester.
Stayed in May 2024
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