Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Greater London hotel reviews
  4. London hotel reviews
  5. Reviews of Hotel Citystay

Reviews of Hotel Citystay This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

94 Bow Road, Tower Hamlets, London, E3 3AA, United Kingdom

#951 of 1,012 hotels in London

Guests' Choice

Review Score

Based on 383 hotel reviews

5.5

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.9

  • Location

    7.8

  • Facilities

    5.6

  • Staff

    6.6

  • Value for money

    6.3

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 76 - 100

  • Reviewed: April 13, 2024

    1.0
    disgusting
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night

    the room was filthy , the sink and shower was filthy, the toilet seat was broken, wardrobe was falling apart and had no hangers , there was no tea and coffee facilities only a filthy kitchen with no cups , the whole house stunk of curry i could go on

    nothing was good we did not stay there we checked out after an hour

    Stayed in April 2024

  • Reviewed: April 5, 2024

    3.0
    Not recommended
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    It is ugly place

    Nothing

    Stayed in April 2024

  • Reviewed: March 23, 2024

    1.0
    Zero stars.
    • Business trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Filthy. Old Zero facilities. Noisy. Door doesn’t feel secured. Smells old. Broken things not been replaced. Reception staff is a joke.

    Nothing.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights

    the bed has a hole in the flooring so it dipped in and was uncomfortable the bed frame also had expose pins that injured me. the toilet had a black stain at the bottom

    The location was close to the underground rail station

    Stayed in March 2024

  • Reviewed: March 5, 2024

    3.0
    Old property needs money spent very shabby Won’t be back
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Access to room on first floor was outside back of property via 4 short flights of metal stairs No bed side lights or remote Window s and carpet filthy Noisy plumbing

    Handy for visiting our family Staff pleasant Beds were clean Shower room and kitchen area clean Warm

    Stayed in March 2024

  • Reviewed: February 27, 2024

    1.0
    Total nightmare. This is not a hotel. More like a halfway house for people who have no where to go paid for by the gov
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything. Filthy. People in there are obviously not hotel guests. Some been there for 3 years. One guy just out of custody for domestic problems with his wife. I Was shown to dirty communal kitchen to make cup of tea. No cups. Was offered a cup by said custody guy and he brought me a used Costa cardboard cup. The communal tv room is a through route to the kitchen so people walking in and out and the smells from the cooking overpowering. An ironing board is in place right next to the television. The designated smoking area, just out the back door into an uncovered non seated back yard. The bedroom door didn’t feel secure. No bedside table or lamp. Pictures on the website bear no resemblance. A dirty small camping table in the corner presumable to eat off after cooking something in the said filthy kitchen. Bathroom pipes are covered in years of damp dust. Everything rusty. Windows filthy. I took lots of photos but only seem to be able to put one photo for each area. I am a 74 year old woman and I felt very unsafe and vulnerable. I slept fully clothed on top of the bed when sleep eventually took over. I handed my keys in after the first nightmare nights stay with absolutely no intention of returning for my second night. Booking.com should be ashamed to have this place on their books under the heading of a hotel. If it wasn’t that I have been very happy on other occasions I would not be using again. I think I should be compensated for the nightmare you offered.

    Nothing

    Stayed in February 2024

  • Reviewed: February 26, 2024

    1.0
    An absolute disgusting disgrace
    • Business trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    The dirt. It’s is the most dirty and disgusting place I have ever seen. Even camping sites and cleaner than this place. There was a build up of white dust around the room and stains all over the bath room also on the bed lining. I didn’t stay I actually left. It was noisy and I could hear the guest next door on the phone and slamming her door each time she left and entered. Also the locks on the doors are so flimsy, I absolutely didn’t trust that someone could enter during the night. And for my safety I left.

    The location was easy to find and easily accessible. Wouldn’t advise it for any non able bodied people as it’s all steps.

    Stayed in February 2024

  • Reviewed: January 30, 2024

    3.0
    Good location,dust everywhere in the room,on the launch time they cook food down floor and it smells all places
    • Leisure trip
    • Travelers with friends
    • Twin Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Washroom.stuff,

    Location

    Stayed in January 2024

  • Reviewed: January 14, 2024

    2.0
    Wouldn't stay again
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    no tea or Coffee , hot water ran out, no air conditioning, no kettle

    Location and value was excellent ,

    Stayed in January 2024

  • Reviewed: January 4, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    not fault of hotel but police car / ambulance sirens on Bow Road were a bit annoying.

    location, check in, price, kitchen

    Stayed in January 2024

  • Reviewed: December 20, 2023

    3.0
    If you're not fussy, maybe it's fine for a couple of days.
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 6 nights
    • Submitted from a mobile device

    The room was very dusty when I arrived. I had to clean the bedpost myself. No hangers in the wardrobe, no table lamp, very old and broken furniture. Noisy people shouting in front of my door on a Sunday early morning.

    Great location, very close to metro station. Free WiFi.

    Stayed in December 2023

  • Reviewed: December 19, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    room with private bathroom was small but well equipped. central heating was really good and made it comfortably warm. the kitchen was an added bonus. location is good and considering all of these things, this hotel is excellent value for money.

    Stayed in December 2023

  • Reviewed: December 19, 2023

    1.0
    Would never recommend
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    the room was dirty, someone was smoking all day long, right the door after. the path from the front door to the room was 65 steps, both internal and external. b

    location was easy to reach.

    Stayed in December 2023

  • Reviewed: December 12, 2023

    10
    Good place
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    parking space

    Nice

    Stayed in December 2023

  • Reviewed: November 30, 2023

    2.0
    Very Poor
    • Business trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    The place was really unkempt, broken furniture. The guy who checked me in was really nice, but the others I'd seen at the reception wouldn't even respond when greeted. It felt really uncomfortable staying there. I would never again. Bed linen looked clean but was very smelly and itched my skin. Thankfully, I always carry a blanket when I travel. Poor lighting in the room.

    Accessible for where I had to go.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    1.0
    Horrible, nightmare.
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    First of all the entrance was not the one on the pictures. Second, to get to the room we had to walk to a yard with everything cold and get to old stairs. The rooms was no clean at all, the bathroom didn’t have any mat or tile, there was not light in the kitchen and it had dirt all around the room.

    Nothing, it is the worst hotel I have ever stay.

    Stayed in November 2023

  • Reviewed: November 19, 2023

    3.0
    Value for money
    • Business trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Grout in shower was covered in mould. Needs a good scrub with bleach.

    Value for money, where can you stay in london for £55 a night with a room and en-suite shower room?

    Stayed in November 2023

  • Reviewed: November 18, 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    cleanliness, cleanliness , cleanliness

    dirty sheets , nasty shower , people yelling in the hall way..only thing good about this hotel it's close to stansted airport by national express bus and to subway but othe than that it's a horrible hotel

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Good my business
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted from a mobile device

    Wi fi is zero

    Location

    Stayed in November 2023

  • Reviewed: October 26, 2023

    9.0
    We were satisfied, and had a great time, check-in and out was also easy!☺️
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Transport was Easy and The tube station was Also close

    Stayed in October 2023

  • Reviewed: October 25, 2023

    3.0
    Poor
    • Leisure trip
    • Travelers with friends
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was not as described when booked. Basement room, no 'garden,city or mountain' view as described. Booked a 'twin premier' but did not feel this was a fair description of what we stayed in. High, small windows that had chicken wire and a wall on the other side, no view at all. Bathroom in poor condition, we wouldn't even go in the show due to old rusty fixings and looking stained on the floor. Room was overly hot, for which a fan was provided but even with windows open it was still too warm. Kitchen facilities were closed by 9pm which meant when getting back late from watching a show in the centre we were not even able to make a brew or use the facilities in the kitchen. There was no kettle in the room so we couldn't even make a brew there. No indication on booking or when checking in that there were set opening times for the kitchen. We were not told this or even shown where it was. The hotel was booked on the basis of having these facilities and how the room was described. It was the complete opposite of what we were expecting when booking. The value for money was not up to the amount paid for the hotel

    The location in regards to transport. Short easy walk from the tube stations

    Stayed in October 2023

  • Reviewed: October 12, 2023

    2.0
    Not recommended
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Very poor place and dirty.

    Stayed in July 2023

  • Reviewed: October 3, 2023

    1.0
    Please don’t stay here. Avoid.
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 5 nights
    • Submitted from a mobile device

    It was disgusting and very basic. Room needs freshened up. No wardrobe or chest of drawers. Surprised this is available on this site.

    The outside

    Stayed in October 2023

  • Reviewed: September 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The toom was clean and comfortable.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    1.0
    I have attached pictures of the bed bugs in the room, For me, this hotel is the worst ever.
    • Business trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    My room had bed bugs and now my whole body is itching me and can't sleep. The staff at the hotel was nowhere to be seen I have been calling the emergency number for the hotel and no one picked up the phone! until I found the staff member sleeping behind the reception desk, When I asked the receptionist to change my room because of bed bugs his response was he didn't have any rooms available.

    Swear to god it's the worst hotel ever.

    Stayed in September 2023

Showing 76 - 100

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless