25-33 Shandwick Place, Edinburgh, EH2 4RG, United Kingdom
#121 of 171 hotels in Edinburgh
Guests' ChoiceBased on 5563 hotel reviews
7.8Cleanliness
8.1
Comfort
8.1
Location
9.3
Facilities
7.7
Staff
8.8
Value for money
7.8
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Caseyjane
United KingdomBeds were a little to firm for me personally.
Room was clean asked if I could have a couple extra pillows and that was no problems even had them up to me in 10 minutes. Staff were super friendly. It's a short walk to the centre of Edinburgh.
Stayed in June 2024
Reviewed: 13 June 2024
Babajanian
United StatesThe internet was very poor No phone inside the rooms
Nice location and very nice and knowledgeable staffing
Stayed in June 2024
Reviewed: 12 June 2024
Nicci
United KingdomLooked a little dated out if reception
Room was spacious beds comfortable. Staff were incredibly helpful
Stayed in June 2024
Reviewed: 11 June 2024
Kristy
United StatesNo A/C
Location was great, very close to everything. The room we stood in didn't have A/C. We had to open the widows to let the steam out from the shower. Since, it was hot in the room.
Stayed in May 2024
Reviewed: 11 June 2024
Klare
United KingdomN/a
Location.
Stayed in May 2024
Reviewed: 11 June 2024
Klare
United KingdomN/a
Location
Stayed in May 2024
Reviewed: 11 June 2024
Katrina
United KingdomI found the bed and pillow a bit uncomfortable, with facilities seeming quite dated. The trams outside are also very loud, running very late and starting very early so I would recommend ear plugs. We visited the weekend of the Taylor Swift concerts, so the price was also incredibly high considering the quality of the room (~£400 per night)
Great location, very central and close to the castle. The staff were also very friendly
Stayed in June 2024
Reviewed: 11 June 2024
Calvin
IndiaThe location was great and so was the room
Stayed in June 2024
Reviewed: 11 June 2024
Sarah
United KingdomCheck in was at 3 but there was a problem with our room and we couldn’t check in until 4 which then made us late for our event
The location was great and the room we ended up with was good in the end
Stayed in June 2024
Reviewed: 10 June 2024
Courtney
United StatesThere was some noise from trams on the road below (I didnt think obtrusive at all but can be heard) so if you are a light sleeper you may want to pack earplugs.
The staff at the front desk were incredibly friendly and helpful. They stored our bags when we were early and offered to send an email when the room was ready. It is very close to the sights and easy to get to on the tram from the airport.
Stayed in June 2024
Reviewed: 9 June 2024
Lesley
United KingdomExpensive but that was because of an event in Murrayfield
Staff were very friendly and helpful
Stayed in June 2024
Reviewed: 9 June 2024
Carmen
PhilippinesI chose CitiRoomz because of the location.
Stayed in May 2024
Reviewed: 9 June 2024
Kenneth
United KingdomThe lift was very slow. Luggage storage was troublesome as you had to walk back up to the storage room on each floor. The trams running outside the room are noisy.
The room was very clean. The tall ceilings and large windows were great. The location is far from the train station but reachable by bus. Staff were helpful during check in and check out.
Stayed in June 2024
Reviewed: 8 June 2024
Szonja
HungaryThe elevator was unpredictable, sometimes it worked, sometimes the it didn’t close the doors. The room was very small for the price we payed, and there was no fridge, which would have been very nice. The hallways were very warm. The value was not really in line with the money we payed, however the accomodations overall in Edinburgh are very expensive. A toilet that the guests could use after check out would be nice, they sent us to the nearby Starbucks…
The location was amazing, you can find a lot of pubs, restaurants, shops nearby. Staff was very kind and welcoming, always eager to help. Room was clean and quiet. There is an opportunity to store your luggages before check-in or after check-out. Good experience overall, but some things are missing.
Stayed in June 2024
Reviewed: 7 June 2024
Florentina
CyprusThere was no telephone to connect to the reception and we had to go all the way down if we needed anything or to ask something.
excellent location and friendly staff, they held our luggage until check in time.
Stayed in April 2024
Reviewed: 6 June 2024
Angela
PortugalThe walls are a bit thin and you can clearly hear everything in the hallways.
Extremely comfortable bed, a larger shower and overall great cleanliness. The location is great if you're looking to visit the city center.
Stayed in May 2024
Reviewed: 4 June 2024
Kanwal
SwedenWiFi connection is bad. Some doors also don't have a insulator rubber at the bottom which means light gets in during the night.
Friendly staff and central location
Stayed in June 2024
Reviewed: 4 June 2024
Ferguson
PanamaThe lift was not working
The staff and location were great
Stayed in June 2024
Reviewed: 3 June 2024
Michael
AustraliaNo ramps and A number of stairs to negotiate with suitcases
Great location clean and tidy accommodation
Stayed in May 2024
Reviewed: 3 June 2024
Tracey
AustraliaEverything was fine
Staff excellent !!! Location fantastic
Stayed in May 2024
Reviewed: 30 May 2024
Patric
CanadaPull out couch was very squeaky
We did our own breakfast
Stayed in May 2024
Reviewed: 30 May 2024
Debbie
CanadaToo cramped. Sink blocked. Way too expensive
Central location. Nice reception desk
Stayed in May 2024
Reviewed: 29 May 2024
Garisenko
NetherlandsPerfect location.
Stayed in May 2024
Reviewed: 28 May 2024
Shelley
United StatesThe mattress on the pull out bed was horrible, could feel the springs poking all night , so very uncomfortable 😣
Conveniently located
Stayed in May 2024
Ojedo, Spain
Cayeux-sur-Mer, France
Jostedal, Norway
Conteville, France
Siracusa, Italy
Stockholm, Sweden
San Gimignano, Italy
Shima, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content