30 John Islip St, Westminster Borough, London, SW1P 4DD, United Kingdom
#270 of 1,017 hotels in London
Guests' ChoiceBased on 4444 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
8.8
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 23 May 2024
Hans
United StatesLack of information relating to nearby businesses .. I used the laundry service and discovered my important travel vest was damaged beyond repair. I asked for reimbursement at a discount of $100 and was denied.!
The location was terrific..
Stayed in April 2024
Reviewed: 21 May 2024
Melissa
United KingdomWe paid for a premium room and it was quite small, our view also looked into the building so we could see people and they could see us through the window.
Really friendly staff, clean and comfortable. The hotel is well designed and has a cozy vibe.
Stayed in May 2024
Reviewed: 20 May 2024
Warda
Saudi ArabiaThe room was too small.
Quit place , clean , the staff was kind and nice
Stayed in April 2024
Reviewed: 20 May 2024
Roger
United KingdomBreakfast seemed a little chaotic, not enough staff. At £300 a night it would have been good to at least have coffee and toast brought to the table.
Reception Staff very good, room modern and up to date, lifts very fast.
Stayed in May 2024
Reviewed: 18 May 2024
Nicholas
GermanyThe limited view in the patio and the maze of rooms along dark corridors
The room was clean but cold. The AC was so highly cooling, it was living in a glaciers. Thank to the icy welcome I had to catch a cold...
Stayed in May 2024
Reviewed: 18 May 2024
Anton
NetherlandsLocation is great, and very friendly staff
Stayed in April 2024
Reviewed: 12 May 2024
Sharon
United KingdomMy friends who had other rooms in the hotel had slippers and dressing gowns to use there weren’t any in my room.
Breakfast was ok. Coffee was very good.
Stayed in April 2024
Reviewed: 8 May 2024
Randall
United StatesRoom lacked any kind of a desk, drawers etc. Had to live out of a suitcase on the floor. Breakfast was ok, but they had difficulty keeping it stocked during the last hour of service
Hotel was quiet.
Stayed in May 2024
Reviewed: 5 May 2024
Adrian
IrelandAll was good. No complaints
Clean quiet hotel. Friendly and helpful staff. Would recommend.
Stayed in February 2024
Reviewed: 1 May 2024
Barry
United KingdomBreakfast was OK. But a bit cooler than I would have liked.
Good location. Quiet location but nearby to the Centre. Very clean. Staff did a great job on that, and regular checks were done to make sure. Good facilities
Stayed in April 2024
Reviewed: 30 April 2024
Phil
United KingdomThe breakfast was excellent value for money . The staff were lovely and helpful . Location was excellent , very close to major attractions but felt quiet and safe .
Stayed in April 2024
Reviewed: 29 April 2024
Jp
FranceThe limestone in the water taps is outrageous for a hotel of this level. The level of cleanliness in the rest of the things was perfect.
The location is amazing the breakfast was fair. The space is well designed, although the cabinet has a head clash hazard that already has the protection of silicone in place.
Stayed in April 2024
Reviewed: 28 April 2024
Ellie
United StatesRooms were so small. Also every morning there was a long line to get into the restaurant.
The location is great and walking dostance to many places such as Westminster palace, Big Ben and London eye. Also very close to bus station.
Stayed in April 2024
Reviewed: 26 April 2024
Michael
SwedenNice, clean and geographically good spot in Westminster.
Stayed in April 2024
Reviewed: 22 April 2024
Stephen
United KingdomNo veggie sausage option at breakfast
Location
Stayed in April 2024
Reviewed: 22 April 2024
Daniel
United StatesOur particular room could have been a little bit larger. Next time we will book a corner room. More teabags, black or Earl Grey; no decaffeinated!
Location primarily. The room itself contained everything necessary, thoughtfully provided for. The daily service was exceptional. We returned each night after long days to a very clean room. The showers were instantly hot, which we appreciated. And the room temperature throughout our stay was perfect. Online reservation and payment upon arrival suited us fine.
Stayed in April 2024
Reviewed: 21 April 2024
Albert
GermanyThe hotel was busy, probably fully booked and the waiting time to even get a table at the breakfast room was rediculously long (over 30 minutes). and around 9:00am the buffet was almost empty, it took 20 minutes to get a cup of coffee, staff was panicking and there was total disorganisatiobn. That is something that may should never happen in a renowned Hilton 4-star hotel. Also the bar, which we wanted to visit around 23:30, had the charm of a factory canteen. Here is definitely some work to be done.
Location ist perfect, only 10 minutes on foot from Big Ben. Staff is friendly and really doing their utmost to make your stay comfortable. Rooms are convenient, although not super large, but that is becoming the standard in London. Everything you need is there and it's working. Only the TV had some strange interruptions on the main channels. We had an issue with the breakfast (see downsides), but that was solved in an elegant and suitable way by the front desk (compliments, Isabelle!). The room rates are okay, but not spectacular, which could have been related to the fact that our stay was at the same time as the London Marathon and the hotel was very crowded.
Stayed in April 2024
Reviewed: 19 April 2024
Zoran
AustraliaRoom was too small. No space to leave our luggage, especially if you travel from far and you coming with 2,3 suitcases.
Clean, close to all the major town attractions
Stayed in March 2024
Reviewed: 19 April 2024
Pekka
FinlandRoom is rather small
Location exellent Nice view from 8th floor to river Room is very quiet and clean Good breakfast Big and nice lobby Personnel is very polite and helpful
Stayed in April 2024
Reviewed: 18 April 2024
Jordan
United KingdomSomeone staying at the hotel was outside asking everyone for cigarettes. Wasn't a tourist. Partner says bed was very uncomfortable.
Room was spacious, staff were nice and the shower was fantastic. Everything was clean and tidy. Good location for general tourism.
Stayed in April 2024
Reviewed: 18 April 2024
Natalie
United KingdomOur room was a bit on the small side for two females with large bags, getting ready for day/nights out.
Great location, not too far from Pimlico underground station. Very central!
Stayed in April 2024
Reviewed: 15 April 2024
Zelda
AustraliaFresh fruit nicer than tinned fruit.
Location for breakfast, great. Need additional Coffee machines, mugs too small. Need round plates, oval plates not good.
Stayed in April 2024
Reviewed: 15 April 2024
Amelia
JerseyBreakfast was poor, do room only and have a nice breakfast out and about instead
Good location and quiet.
Stayed in April 2024
Reviewed: 15 April 2024
Burkhard
Singaporethe dark toilet and shower the toilet paper was dirty and the lid at the door in the shower was missing so when showering the floor in the room got wet
Stayed in March 2024
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