30 John Islip St, Westminster Borough, London, SW1P 4DD, United Kingdom
#270 of 1,017 hotels in London
Guests' ChoiceBased on 4462 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
8.8
Value for money
7.9
Free WiFi
7.9
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End of dialog contentReviewed: 27 May 2024
Elizabeth
United KingdomThere was no complimentary bottled water in the room. The tea cups were very good quality china but were too small for tea. Mugs would be better. Water from the shower ran out under the door onto the floor outside. It was a shame the bar closed so early (10pm) We would have had a night cap or two on our return from the theatre
Room was spacious (one of four booked) and clean. The shower was very good. Location - Close to Big Ben and Westminster Abbey. A few minutes taxi ride to Leicester Square.
Stayed in May 2024
Reviewed: 26 May 2024
Jodie
United KingdomIn comparison with similarly priced hotels I’ve stayed at in London I felt this was missing a few home comforts; biscuits with the tea station in the room, no vanity set, slippers for the hard floors in the rooms. I didn’t love the room design but appreciate the space saving element it provides
Very friendly and helpful staff Good location in a quiet street Amazing shower
Stayed in May 2024
Reviewed: 26 May 2024
Ruari
GuernseyQuality of breakfast was ok but not exceptional
Location was good
Stayed in May 2024
Reviewed: 26 May 2024
Julie
United KingdomBreakfast first day was chaotic, second day much better management of the dining room
Friendly staff, modern clean handy for Westminster,Big Ben etc
Stayed in May 2024
Reviewed: 26 May 2024
Antoine
FranceNothing
Very clean, classy
Stayed in May 2024
Reviewed: 26 May 2024
Linda
CanadaRooms are very small and a bit out of the way. Bartender was not very friendly.
Very modern and clean and friendly staff
Stayed in May 2024
Reviewed: 26 May 2024
Norma
IrelandWe would have likes that the cafe near the reception would be open for longer hours- both in the morning with an earlier opening and a later closing time in the evening!
Location excellent. Beds very comfortable. Overall a pleasant experience.
Stayed in April 2024
Reviewed: 25 May 2024
Helen
United KingdomLifts not working properly and stairs locked. I don’t like lifts and would rather use the stairs
Stayed in May 2024
Reviewed: 25 May 2024
Janakiraman
IndiaBathrooms
Location
Stayed in May 2024
Reviewed: 23 May 2024
Hans
United StatesLack of information relating to nearby businesses .. I used the laundry service and discovered my important travel vest was damaged beyond repair. I asked for reimbursement at a discount of $100 and was denied.!
The location was terrific..
Stayed in April 2024
Reviewed: 21 May 2024
Melissa
United KingdomWe paid for a premium room and it was quite small, our view also looked into the building so we could see people and they could see us through the window.
Really friendly staff, clean and comfortable. The hotel is well designed and has a cozy vibe.
Stayed in May 2024
Reviewed: 20 May 2024
Warda
Saudi ArabiaThe room was too small.
Quit place , clean , the staff was kind and nice
Stayed in April 2024
Reviewed: 20 May 2024
Roger
United KingdomBreakfast seemed a little chaotic, not enough staff. At £300 a night it would have been good to at least have coffee and toast brought to the table.
Reception Staff very good, room modern and up to date, lifts very fast.
Stayed in May 2024
Reviewed: 18 May 2024
Nicholas
GermanyThe limited view in the patio and the maze of rooms along dark corridors
The room was clean but cold. The AC was so highly cooling, it was living in a glaciers. Thank to the icy welcome I had to catch a cold...
Stayed in May 2024
Reviewed: 18 May 2024
Anton
NetherlandsLocation is great, and very friendly staff
Stayed in April 2024
Reviewed: 12 May 2024
Sharon
United KingdomMy friends who had other rooms in the hotel had slippers and dressing gowns to use there weren’t any in my room.
Breakfast was ok. Coffee was very good.
Stayed in April 2024
Reviewed: 8 May 2024
Randall
United StatesRoom lacked any kind of a desk, drawers etc. Had to live out of a suitcase on the floor. Breakfast was ok, but they had difficulty keeping it stocked during the last hour of service
Hotel was quiet.
Stayed in May 2024
Reviewed: 5 May 2024
Adrian
IrelandAll was good. No complaints
Clean quiet hotel. Friendly and helpful staff. Would recommend.
Stayed in February 2024
Reviewed: 1 May 2024
Barry
United KingdomBreakfast was OK. But a bit cooler than I would have liked.
Good location. Quiet location but nearby to the Centre. Very clean. Staff did a great job on that, and regular checks were done to make sure. Good facilities
Stayed in April 2024
Reviewed: 30 April 2024
Phil
United KingdomThe breakfast was excellent value for money . The staff were lovely and helpful . Location was excellent , very close to major attractions but felt quiet and safe .
Stayed in April 2024
Reviewed: 29 April 2024
Jp
FranceThe limestone in the water taps is outrageous for a hotel of this level. The level of cleanliness in the rest of the things was perfect.
The location is amazing the breakfast was fair. The space is well designed, although the cabinet has a head clash hazard that already has the protection of silicone in place.
Stayed in April 2024
Reviewed: 28 April 2024
Ellie
United StatesRooms were so small. Also every morning there was a long line to get into the restaurant.
The location is great and walking dostance to many places such as Westminster palace, Big Ben and London eye. Also very close to bus station.
Stayed in April 2024
Reviewed: 26 April 2024
Michael
SwedenNice, clean and geographically good spot in Westminster.
Stayed in April 2024
Reviewed: 22 April 2024
Stephen
United KingdomNo veggie sausage option at breakfast
Location
Stayed in April 2024
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