1 Brunswick Square, Brindleyplace, Birmingham, B1 2HW, United Kingdom
#28 of 71 hotels in Birmingham
Guests' ChoiceBased on 4967 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.2
Staff
8.9
Value for money
7.7
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 31, 2024
Graham
United KingdomParking hard to find and very tight
Evening meal and breakfast very good
Stayed in March 2024
Reviewed: March 31, 2024
Sian
United KingdomThe lay out of the stairs, my boy is scared of lift so to access the stairs we had to go to first floor then walk all the way around to access the main staircase
Breakfast was amazing, rooms were spacious and clean
Stayed in March 2024
Reviewed: March 31, 2024
Tom
United KingdomThe bed was a little uncomfortable and the wet room style bathroom wasn't ideal as the floor got soaked
The location was ideal for getting to the utility arena, was a lovely place to stay with plenty in the area to do i.e. sealife centre, Legoland, lots of places to eat
Stayed in March 2024
Reviewed: March 29, 2024
Northover
United KingdomLocation
Stayed in March 2024
Reviewed: March 28, 2024
Chris
United KingdomSlightly dated but still nice, common areas could do with updating
Location is great
Stayed in March 2024
Reviewed: March 28, 2024
Sarah-jane
United KingdomThe very uncomfortable mattress
The location and the restaurant food and bar staff
Stayed in March 2024
Reviewed: March 28, 2024
Karen
United KingdomNothing all good
It was central, easily accessible. Staff very accommodating, we managed to book in earlier than normal time
Stayed in March 2024
Reviewed: March 27, 2024
Paulette
United KingdomUncomfortable bed
Location
Stayed in March 2024
Reviewed: March 25, 2024
Colin
JerseyThe beds were too firm for our preference and we had to request a second at towel on day 2 after it was not replaced by cleaning team.
Hotel was very good
Stayed in March 2024
Reviewed: March 25, 2024
Stefan
United KingdomNice clean room , great location
Stayed in March 2024
Reviewed: March 25, 2024
Martin
United KingdomWeather!
Excellent hotel, clean and well kept. Staff were very pleasant and helpful. Room and facilities were good. Location to city cntre and venues is perfect. Highly recommend.
Stayed in March 2024
Reviewed: March 25, 2024
Nick
United KingdomRoom great but fridge not working. Breakfast great every thing you wanted and more will use again
Stayed in March 2024
Reviewed: March 25, 2024
Linzimacscotland
United Kingdomnothing to complain about.
Perfect location near the canals and walking distance to the concert arena. Lots of bars and restaurants nearby and parking.
Stayed in March 2024
Reviewed: March 25, 2024
Jeanette
United KingdomBed was very creaky !
Location for concert was excellent, good breakfast, lots of choice and good quality.
Stayed in March 2024
Reviewed: March 25, 2024
Daz
United KingdomReally bad damp smell in bathroom
Location
Stayed in March 2024
Reviewed: March 24, 2024
Kerry
United KingdomPillows too soft and not enough
Lovely breakfast, hotel in excellent location and spotless
Stayed in March 2024
Reviewed: March 24, 2024
Karen
United KingdomBed was noisy
Great location. Functional room.
Stayed in March 2024
Reviewed: March 24, 2024
Michelle
United KingdomGreat location
Stayed in March 2024
Reviewed: March 23, 2024
Marie
United KingdomCar park £22 a night ! Hotel has stopped concessions so bit of a surprise to be charged £44 for 2 nights
Stayed in February 2024
Reviewed: March 23, 2024
Amanda
United KingdomThe only negative was all the dirty pots on the corridor I am not sure what happened but it was not inviting and looked really scruffy
The location was perfect The room was what I booked and the staff changed it immediately and they was very helpful.
Stayed in March 2024
Reviewed: March 21, 2024
Sonia
United KingdomLocation fantastic. Checked in for 1 night to bring in my sister's birthday. Was given complimentary vouchers for 2 drinks for her birthday. Room was clean, warm and comfortable. Looking forward to our next stay.
Stayed in February 2024
Reviewed: March 21, 2024
Hugh
United KingdomNuffink!
close to symphony hall and excellent underground car park
Stayed in February 2024
Reviewed: March 19, 2024
John
United KingdomSee above comment.
Breakfast food was excellent. One minor issue is waiting for a fried egg to be cooked resulting in the rest of the selected food cooling down. Also the toaster doesn't quite toast the bread enough on one pass. If you put it through a second time it burns the bread so I think the setting just needs to increase slightly.
Stayed in March 2024
Reviewed: March 17, 2024
Steve
United KingdomNoisy
Stayed in March 2024
Reviewed: March 14, 2024
Sue
United KingdomCharging over £25 for the pleasure of parking in a hotel car park, only to find out it’s so narrow, even a small car (Toyota Corolla hatchback) gets scraped paintwork trying to negotiate the exit.
Room, staff, location.
Stayed in March 2024
Saint-Quentin-Fallavier, France
New Stanton, USA
Panglao Island, Philippines
Ropice, Czech Republic
Bordeaux, France
Buenos Aires, Argentina
Discoed, UK
Warsaw, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content