the hotel was cashless.

Room was small but it worked for my daughter and I. The room was well stocked with towels.

Stayed in May 2024

Whilst I understand that IT control of lights and television may simplify the management of the Hotel, this does not really increase the comfort of the user experience – especially if your telephone is not a UK telephone! KISS

Almost everything

Stayed in May 2024

Unable to control lighting in bathroom so it didn't affect the sleeping area

Wonderful view of the Tower of London! Entire staff was friendly and very helpful. They seemed to actually enjoy their job!

Stayed in May 2024

N/a

The best location 👌

Stayed in May 2024

Room is ultra small Can be too small They do not clean the room daily so I suggest you to keep organized

Location location location Quiet Beautiful

Stayed in May 2024

None that I dislike. Need to have captioning first deaf travelers on TV. Using Ipad can be complicated for elderly people who are not tech savvy! Need instructions to follow next to ipad usage

Convenient location to go on Metro

Stayed in May 2024

Couldn’t make a coffee in my room

Clean, comfy, central location and good public spaces

Stayed in May 2024

No tea/coffee facilities in the room

Superb location. Friendly staff and great facilities,

Stayed in April 2024

Great hotel! We’ll come again!

Stayed in May 2024

N/a

Stunning hotel, spotless clean with the most friendliest team of staff. Fantastic location.

Stayed in May 2024

A slight rumbling from the underground station directly beneath us (we were Floor 1) but it didn't disturb our sleep too much. The iPads were temperamental and despite being tech savvy we still had to restart it several times as it froze and there was no other way to work the TV. When it was working, it was fun to control the whole room from one place, but it wasn't seamless.

Excellent location, and great value for money. Check in was smooth and the room was spotlessly clean. The communal areas (downstairs lounge and rooftop bar) were really great and very comfortable spaces to relax in. It felt nice to explore the hotel and not feel stuck in the room. The rooftop bar views were great and you can hear a bit of the Ceremony of the Keys at the Tower of London. The option to upgrade (for free) on check in to a view of the Tower Of London was excellent. It made it really special. The room was comfortable with lots of lighting options and room temperature was easy to operate. Bed felt big and comfortable bedding.

Stayed in May 2024

Not much to dislike. Maybe more coffee machines/staff for breakfast, which can be busy and requires some patience.

Property itself is very nice and modern. Location and the views are absolutely top notch with great views of Tower of London, Tower bridge and the Shard. Subway station (Tower hill) is literally part of the building so a great starting point to explore the rest of London.

Stayed in May 2024

The comfy big bed, Tower view, tablet to manage lighting, curtains, TV. Loved the bedroom! Modern hotel in a fantastic location, literally in front of the subway station.

Stayed in May 2024

Other options for a light breakfast

Location was excellent

Stayed in May 2024

Lack of refreshment facilities in the room meant that I had to go downstairs to pay for a hot drink in order to take my medication. Not an ideal situation.

The room was very comfortable. Having everything controlled from one point is a very clever idea.

Stayed in May 2024

bread

great breakfast - super nice pain du chocolat and croissants - great fruit bowl - fantastic cappucino

Stayed in May 2024

Did not seem enough power to charge my IpadPro and the shower pressure could have been better.

Overall ambiance of hotel including room.

Stayed in May 2024

The room was a little small with the bed in against the wall, making it awkward getting in and out of the bed. Apart from that it had everything we needed

Amazing location and friendly staff. Room and hotel very clean

Stayed in May 2024

No tea and coffee facilities in the room

Brilliant location. The hotel was very modern and clean. Really wide selection at breakfast. The room was very quiet and comfortable. The shower was perfectly powerful.

Stayed in May 2024

The room size, in room bathroom

Modern hotel, clean room and awesome location

Stayed in May 2024

Nothing to dislike - only tiny thing we would have like fascilities to make tea / coffee in our room

Fantastic location , great design with comfortable rooms and very helpful staff.

Stayed in May 2024

Would expect breakfast included for the price.

Superb location and views from the room. Love the clever use of space in the room too.

Stayed in May 2024

No tea and coffee in the room

Well designed and great location. Superb breakfast

Stayed in May 2024

The views from the bar are priceless. All of the staff were brilliant, courteous and attentive, happy and well trained. Nadia in the bar was a credit to the citizenM brand and company ethos. This was not our first experience with the brand and will not be our last. We will be visiting this place again. The only problem we had was with the tv, but this was not important to us. Awesome experience

Stayed in May 2024