Room was quite cramped and view was rubbish out of the window. It was expensive for what it was. It should have included breakfast for that price.

Location and views from the terrace bar

Stayed in June 2024

Drinks at the bar very expensive.

Great location, very friendly staff.

Stayed in June 2024

Nothing

Very clean, great breakfast and staff were great

Stayed in May 2024

Tv didn't work

Location and staff

Stayed in June 2024

Room was too warm and ipad for operating lights, shades, tv kept freezing or resetting (opening shades again, turning all lights on)

Location, stylish, excellent staff

Stayed in June 2024

The prices in the bar!

Great roof top bar, although a little bit pricy, great location

Stayed in June 2024

Hotel is in a nice area with nearby underground station. Friendly and helpful staff that was always available if you needed anything. The overall experience was great!

Stayed in June 2024

No tea making facilities

Very friendly staff

Stayed in April 2024

Nothing, it was honestly perfect.

When the hotel becomes the thing we talked about rather than the reason we went there in the first place! The views from the window were spectacular and we really enjoyed the cocktails on the roof top. Really nice laid back feel.

Stayed in May 2024

Nothing, it was great.

The location for our planned activities was perfect, very close to the underground and DLR. The room was small but well appointed and clean. Check in was easy on a touch screen where you could pick your room.

Stayed in June 2024

No coffee machine or tea at the room or the lobby. The wifi didn’t work the last day of our stay.

Staff and location were great.

Stayed in June 2024

The room was too warm 18 degrees was the lowest it would go. The price of breakfast was a little expensive.

Very friendly and helpful staff, great location right by the Tower Hill tube station. Great view of Tower of London and Tower Bridge.

Stayed in June 2024

Plugs for both electricity as well as usb all need replacement... UK plug is the only one that works properly (least used).

Super comfortable and huge bed. Amazing use of space. Great shower. Super central location with direct access to underground.

Stayed in June 2024

Nothing it was a great hotel !!!

Very good location, ideal for what we wanted in a hotel

Stayed in June 2024

Our room wasn’t properly cleaned in our 4 days there. We came back one day and saw the cleaning cart right outside our door - so we went and sat in the lounge for 30 mins. Came back - cleaning cart and chambermaid gone. Room wasn’t touched. We had a change of towels and bed turned down one day - I had to go look for clean towels another day. Also - on floor 2, the carpet was badly stained on our walk from the elevator to our room. Staining still there 4 days later. Not a good look…….. And one morning, we asked for directions to a number 42 bus. We were sent on a 40 min walk (she said 6 mins to Limehouse, I assume she was looking at travel by car - even though she knew we were walking). We were given directions by someone at Limehouse to go back to where we started and get the 42 bus just round the corner from the hotel. My husband was spitting feathers when we were told that!

Location. Breakfast. Quirky decor. We like the hotel for its location and its easy access by tube or bus to other parts of London.

Stayed in June 2024

Restaurant staff was a bit moody and sometimes rude

Location. Moderness. Front ‘desk’ staff

Stayed in June 2024

Amazing location. Loved that I could pick the view of my room during check in

Stayed in May 2024

Great location, staff were friendly and welcoming, clean rooms. Nice rooftop bar also

Stayed in May 2024

Nothing

Great location and always consistently good. Great bar overlooking Tower of London too.

Stayed in June 2024

Disliked · I would have enjoyed a "complimentary" plain ordinary filtered cup of coffee in the morning. I didn't like paying 3 Sterling Pounds for it. I also didn't know there was a time limit to request our room to be cleaned - we stayed 3 nights and although we were conservative with towel usage, we only had our room freshened once.

Liked · We LOVED the price, location, the proximity to the train station, we enjoyed the 7th floor bar twice, the peace and quiet of our room and the 24 hour availability of food and drink downstairs. IT was literally perfect and described very well. My husband was very happy so that made me happy. We would have never have known about Katherine's Docks if the staff didn't recommend it. So I was glad that staff can help with local suggestions. We did get lost coming back from the Sky Garden so may be warn guests that it is easy to get lost in London.

Stayed in June 2024

Our bed was only accessible from one long side, I was travelling with my daughter so it did not bother me that much but elderly people might have some issues getting in and out of bed.

We had great view on the Tower castle, staff friendly and right next to the metro and train station

Stayed in May 2024

That i had to request cleaning for a three night stay…

Location great, atmosphere good, team members helpful

Stayed in June 2024

Only the price, but this is London and it's next to 2 of theost famous landmarks

Everything! Fantastic super friendly staff, great breakfast, great coffee, fun surroundings, comfortable rooms, fantastic views from 7th floor... Lots of little touches that make a big difference. My 4 year old son loved the red balloon dog in the room.

Stayed in June 2024

Couldn’t fault anything

Hotel was spotlessly clean, facilities were excellent, incredible view and had the pleasure of meeting Joseph behind the bar who cocktails were exceptional. He was a lovely chap, super friendly and professional he made our stay even more special.

Stayed in June 2024