40 trinity square, City of London, London, EC3N 4DJ, United Kingdom
#158 of 1,005 hotels in London
Guests' ChoiceBased on 4535 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.7
Staff
9.2
Value for money
8.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Hayley
QatarNothing.. brilliant place
Centrally located, easy access to tube and attractions. Amazing rooms, small but everything thoughtfully arranged. The beds were great! The staff were approachable and helpful.
Stayed in June 2024
Reviewed: 3 June 2024
Nathalie
CanadaThe only down point would be the size of the room. I know it is the same for all rooms but wish that I had the tower of London view to compensate :-D
Everything was great. The staff, cleanliness of the room and the top roof view was great. Breakfast were excellents. And location pretty useful
Stayed in May 2024
Reviewed: 3 June 2024
Mark
United KingdomNothing
Brilliant hotel and staff, couldn't fault it at all. Superb room and facilities, roof top bar was amazing
Stayed in May 2024
Reviewed: 3 June 2024
Barb
Czech RepublicThe location is perfect - right at the subway station in the city center, breathtaking view over The Tower from the room as well as from the rooftop terrace and bar. Trendy and cosy lobby. Very clean. English breakfast, all fresh and tasty. Great choice for someone who has only 2 days to see London - you really get best value and time efficiency for your money.
Stayed in May 2024
Reviewed: 3 June 2024
Julie
United KingdomExcellent breakfast, great stay! 😊
Stayed in June 2024
Reviewed: 3 June 2024
Barry
United KingdomSimple thing of a kettle in the room even the most basic of hotels manage to provide one usually!!!
Perfect location,huge beds and great city views
Stayed in June 2024
Reviewed: 3 June 2024
Dr
United KingdomVery smooth check in process.
Stayed in June 2024
Reviewed: 2 June 2024
Clair
United KingdomThe view of the atrium wasn’t as exciting as the street view but the blinds were great.
The relaxed feel and gorgeous look of the place as you walk in really was so welcoming it made us not want to leave. The views from the bar balcony were amazing - especially at night.
Stayed in June 2024
Reviewed: 1 June 2024
Ricarda
GermanyArrival and check in was supported by a friendly Ambassador who guided me through the self-check in procedure. The room was small yet well apportioned for a solo traveler. It would have been small for 2, as the bed was against the window and one would have to crawl over the other to use the facilities. The breakfast was well selected and the location just behind the Tower of London with a fantastic view from the roof top terrace in the evenings an added bonus.
Stayed in May 2024
Reviewed: 31 May 2024
Lindsey
United KingdomLifts were hit and miss with responsiveness, on 2 of the occasions we used them we used the stairs, and one occasion stood on floor 4 with a small crowd as the lift didn't respond for a number of minutes before finally moving and going past past. I Pad in the room was slightly hit and miss too, brilliant one minute and laggy the next...but overall the experience was generally pretty great!
The view was amazing, the room itself was great also. Breakfast, staff and comfort couldn't be bettered, and the View and location simply topped it off!! Will definitely be back
Stayed in May 2024
Reviewed: 31 May 2024
Steve
United KingdomNothing, I always love my stay.
always love a stay at Citizen M, it's really relaxing. The rooms are always the same so my expectations were met, the real bonus is the comfort of the other areas of the hotel, the lounge is super chilled.
Stayed in May 2024
Reviewed: 31 May 2024
Nicole
United StatesThe door to the bathroom had a very loud squeak when opened, which was surprising. Also did not care for the robot like voice with a running commentary in the elevator. it was supposed to sound “hip” apparently, but felt creepy and annoying, imho.
The room was very nice for one person, but would probably have felt cramped for two. Not much closet space. The bed alongside a large window was great. Location of the hotel was wonderful, and the view from the rooftop bar was exceptional. The beverages at the bar were expensive, but so is London. Enjoyed the breakfast, which had quality items , and was available at 6 am Also enjoyed the beautiful and spacious public areas.
Stayed in May 2024
Reviewed: 31 May 2024
Michael
United KingdomStayed in a Tower bridge-facing room, view was superb . Breakfast was certainly excellent and constantly being stocked up. The team there and throughout the hotel are really professional and helpful. Overall , a super stay
Stayed in May 2024
Reviewed: 30 May 2024
Debra
United StatesWe were looking forward to seeing the “Key Ceremony at the Tower”. Due to the upper bar having a private party we had no access to enjoy the view.
Excellent location and the bed was very comfortable
Stayed in May 2024
Reviewed: 29 May 2024
Tzutun
United KingdomSize of the room but the view is amazing
Super good location! Staffs are all super friendly and helpful.
Stayed in May 2024
Reviewed: 29 May 2024
Mark
United KingdomTea and coffee facilities in Rooms
Location, Staff , clean and tidy
Stayed in May 2024
Reviewed: 28 May 2024
Melisa
MexicoOnly I would like they have laundry room, being part of the practical mood the go through
Citizen M is a reliable hotel chain, this location was superb
Stayed in May 2024
Reviewed: 27 May 2024
Alexandra
RomaniaCleanliness could have been better. Very small room and bathroom. Little privacy in the bathroom.
Amazing location, great view. Staff was super nice
Stayed in May 2024
Reviewed: 27 May 2024
Hollie
United KingdomNo kettle in room and no ability to borrow one from reception.
Location, THE BED ❤️, the digitalisation of the controls, the staff, the rooftop bar and the ease in which we could do things. Only downside was no kettle in the room (but there was a fridge) We’ve already booked to go back for the same time next year for our anniversary and Ride London. 😍 Park at Q Park Tower Bridge (no affiliation to hotel) and walk across the bridge easily. Loved they made exceptions for riders in the Ride London race to bring their bikes into the rooms as long as they were clean. Thank you!!!
Stayed in May 2024
Reviewed: 27 May 2024
Charmaine
MaltaThe most amazing view from my room. Tower hill tube station exactly next to hotel. Self check in and out. Lovely rooftop bar
Stayed in May 2024
Reviewed: 27 May 2024
Paul
IrelandHaving to squeeze into the double bed!
Location and boutique atmosphere. Very different to other hotels.
Stayed in May 2024
Reviewed: 26 May 2024
Hazel
IrelandLocation was excellent
Stayed in May 2024
Reviewed: 26 May 2024
Dermot
IrelandNot over the moon about the one sides bed layouts.
Great Location Lovely 7th floor Bar.
Stayed in May 2024
Reviewed: 26 May 2024
Kohara
Czech RepublicThe clearness of the room was so so.
Customer service was great 👍🏻
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content