Our room wasn’t properly cleaned in our 4 days there. We came back one day and saw the cleaning cart right outside our door - so we went and sat in the lounge for 30 mins. Came back - cleaning cart and chambermaid gone. Room wasn’t touched. We had a change of towels and bed turned down one day - I had to go look for clean towels another day. Also - on floor 2, the carpet was badly stained on our walk from the elevator to our room. Staining still there 4 days later. Not a good look…….. And one morning, we asked for directions to a number 42 bus. We were sent on a 40 min walk (she said 6 mins to Limehouse, I assume she was looking at travel by car - even though she knew we were walking). We were given directions by someone at Limehouse to go back to where we started and get the 42 bus just round the corner from the hotel. My husband was spitting feathers when we were told that!

Location. Breakfast. Quirky decor. We like the hotel for its location and its easy access by tube or bus to other parts of London.

Stayed in June 2024

Restaurant staff was a bit moody and sometimes rude

Location. Moderness. Front ‘desk’ staff

Stayed in June 2024

Amazing location. Loved that I could pick the view of my room during check in

Stayed in May 2024

Great location, staff were friendly and welcoming, clean rooms. Nice rooftop bar also

Stayed in May 2024

Nothing

Great location and always consistently good. Great bar overlooking Tower of London too.

Stayed in June 2024

Disliked · I would have enjoyed a "complimentary" plain ordinary filtered cup of coffee in the morning. I didn't like paying 3 Sterling Pounds for it. I also didn't know there was a time limit to request our room to be cleaned - we stayed 3 nights and although we were conservative with towel usage, we only had our room freshened once.

Liked · We LOVED the price, location, the proximity to the train station, we enjoyed the 7th floor bar twice, the peace and quiet of our room and the 24 hour availability of food and drink downstairs. IT was literally perfect and described very well. My husband was very happy so that made me happy. We would have never have known about Katherine's Docks if the staff didn't recommend it. So I was glad that staff can help with local suggestions. We did get lost coming back from the Sky Garden so may be warn guests that it is easy to get lost in London.

Stayed in June 2024

Our bed was only accessible from one long side, I was travelling with my daughter so it did not bother me that much but elderly people might have some issues getting in and out of bed.

We had great view on the Tower castle, staff friendly and right next to the metro and train station

Stayed in May 2024

That i had to request cleaning for a three night stay…

Location great, atmosphere good, team members helpful

Stayed in June 2024

Only the price, but this is London and it's next to 2 of theost famous landmarks

Everything! Fantastic super friendly staff, great breakfast, great coffee, fun surroundings, comfortable rooms, fantastic views from 7th floor... Lots of little touches that make a big difference. My 4 year old son loved the red balloon dog in the room.

Stayed in June 2024

Couldn’t fault anything

Hotel was spotlessly clean, facilities were excellent, incredible view and had the pleasure of meeting Joseph behind the bar who cocktails were exceptional. He was a lovely chap, super friendly and professional he made our stay even more special.

Stayed in June 2024

the size of the rooms is a bit small (given the price), although understandable, given the location!

Location is superb - right next to tower hill underground station as well as tower of london.

Stayed in June 2024

Small size room. No choice of two twin beds.

Location . Huge bed.

Stayed in June 2024

Nothing.. brilliant place

Centrally located, easy access to tube and attractions. Amazing rooms, small but everything thoughtfully arranged. The beds were great! The staff were approachable and helpful.

Stayed in June 2024

The only down point would be the size of the room. I know it is the same for all rooms but wish that I had the tower of London view to compensate :-D

Everything was great. The staff, cleanliness of the room and the top roof view was great. Breakfast were excellents. And location pretty useful

Stayed in May 2024

Nothing

Brilliant hotel and staff, couldn't fault it at all. Superb room and facilities, roof top bar was amazing

Stayed in May 2024

The location is perfect - right at the subway station in the city center, breathtaking view over The Tower from the room as well as from the rooftop terrace and bar. Trendy and cosy lobby. Very clean. English breakfast, all fresh and tasty. Great choice for someone who has only 2 days to see London - you really get best value and time efficiency for your money.

Stayed in May 2024

Excellent breakfast, great stay! 😊

Stayed in June 2024

Simple thing of a kettle in the room even the most basic of hotels manage to provide one usually!!!

Perfect location,huge beds and great city views

Stayed in June 2024

Very smooth check in process.

Stayed in June 2024

The view of the atrium wasn’t as exciting as the street view but the blinds were great.

The relaxed feel and gorgeous look of the place as you walk in really was so welcoming it made us not want to leave. The views from the bar balcony were amazing - especially at night.

Stayed in June 2024

Arrival and check in was supported by a friendly Ambassador who guided me through the self-check in procedure. The room was small yet well apportioned for a solo traveler. It would have been small for 2, as the bed was against the window and one would have to crawl over the other to use the facilities. The breakfast was well selected and the location just behind the Tower of London with a fantastic view from the roof top terrace in the evenings an added bonus.

Stayed in May 2024

Lifts were hit and miss with responsiveness, on 2 of the occasions we used them we used the stairs, and one occasion stood on floor 4 with a small crowd as the lift didn't respond for a number of minutes before finally moving and going past past. I Pad in the room was slightly hit and miss too, brilliant one minute and laggy the next...but overall the experience was generally pretty great!

The view was amazing, the room itself was great also. Breakfast, staff and comfort couldn't be bettered, and the View and location simply topped it off!! Will definitely be back

Stayed in May 2024

Nothing, I always love my stay.

always love a stay at Citizen M, it's really relaxing. The rooms are always the same so my expectations were met, the real bonus is the comfort of the other areas of the hotel, the lounge is super chilled.

Stayed in May 2024

The door to the bathroom had a very loud squeak when opened, which was surprising. Also did not care for the robot like voice with a running commentary in the elevator. it was supposed to sound “hip” apparently, but felt creepy and annoying, imho.

The room was very nice for one person, but would probably have felt cramped for two. Not much closet space. The bed alongside a large window was great. Location of the hotel was wonderful, and the view from the rooftop bar was exceptional. The beverages at the bar were expensive, but so is London. Enjoyed the breakfast, which had quality items , and was available at 6 am Also enjoyed the beautiful and spacious public areas.

Stayed in May 2024