40 trinity square, City of London, London, EC3N 4DJ, United Kingdom
#152 of 1,015 hotels in London
Guests' ChoiceBased on 4556 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.7
Staff
9.2
Value for money
8.1
Free WiFi
9.0
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End of dialog contentReviewed: 26 June 2024
Demur
GeorgiaAutomations in the room and the view was amazing.
Stayed in June 2024
Reviewed: 24 June 2024
Marianna
Cyprusall good.
What's not to like when staying at Citizenm? i've stayed at a bunch of Citizenm locations, but first time at Tower of London though and the view was AMAZING. Staff, breakfast, lobby were great.
Stayed in April 2024
Reviewed: 23 June 2024
Nancy
United StatesNorhing
Excellent location. Amazing , kind, efficient, professional and helpful staff. What an appreciated pleasure when traveling long ways. Facilities open 24/7 was so warm, welcoming and comforting. My room was beautiful, cozy & clean. Thank you for this lovely experience
Stayed in June 2024
Reviewed: 23 June 2024
Leanne
United KingdomThe bathroom configuration was a little below par, I didn’t like having a sink outside the bathroom. The room was smaller than expected (I wouldnt like to say for more than 1 night)
The service was excellent- every member of staff we encountered went out of their way to help and were super friendly and polite. The best customer service I’ve experience at a hotel
Stayed in June 2024
Reviewed: 23 June 2024
John
United KingdomLack of parking
The location was perfect for our needs. All the staff were extremely friendly and helpful. The bed was super comfortable!! Our friends stayed in a neighbouring hotel and they liked our so much they came to ours for the sociable times
Stayed in May 2024
Reviewed: 22 June 2024
Karen
AustraliaNothing
Position, cleanliness, facilities
Stayed in May 2024
Reviewed: 21 June 2024
Ji
CanadaIf the room size was bigger, it would be perfect.
The staff is friendly and helpful. The location is great! The breakfast is very good.
Stayed in May 2024
Reviewed: 21 June 2024
Kristopher
United KingdomThe pillows were insanely thick, we didn't ask for any smaller ones as it was only a short stay so that might have been an option. if you sleep on your front you will struggle with the pillows provided. The air con was not cold or wasn't working properly, and as you cannot open the window the room was very hot at night.
Excellent location with a great view of the Tower of London. The sky bar was a great addition. Clean room, and fit for purpose.
Stayed in June 2024
Reviewed: 21 June 2024
Mi
SwedenI struggle with the reservation at the rooftop bar. And I think they should inform guests that you can come to the bar downstairs and get bottled water instead of buying expensive water.
The location is great and the breakfast.
Stayed in June 2024
Reviewed: 21 June 2024
Laura
AustraliaNo kettle in the room.
The location was great and we had an amazing view of the Tower of London, Tower Bridge and the Shard from our room. The bed was comfortable and the room was quiet.
Stayed in May 2024
Reviewed: 20 June 2024
Edry
IsraelI liked everything
Location. View of the London tower hill. Breakfast very good. design of the hotel/rooms modern.
Stayed in June 2024
Reviewed: 20 June 2024
Emma
United KingdomComfortable, convenient. Great service
Stayed in June 2024
Reviewed: 19 June 2024
Janet
AustraliaIt was good and conveniently located
Stayed in June 2024
Reviewed: 17 June 2024
Wendy
United KingdomRoom was quite cramped and view was rubbish out of the window. It was expensive for what it was. It should have included breakfast for that price.
Location and views from the terrace bar
Stayed in June 2024
Reviewed: 17 June 2024
Jeroen
NetherlandsDrinks at the bar very expensive.
Great location, very friendly staff.
Stayed in June 2024
Reviewed: 17 June 2024
Thomas
IrelandNothing
Very clean, great breakfast and staff were great
Stayed in May 2024
Reviewed: 16 June 2024
Glen
United KingdomTv didn't work
Location and staff
Stayed in June 2024
Reviewed: 16 June 2024
Katherine
United StatesRoom was too warm and ipad for operating lights, shades, tv kept freezing or resetting (opening shades again, turning all lights on)
Location, stylish, excellent staff
Stayed in June 2024
Reviewed: 16 June 2024
Amanda
United KingdomThe prices in the bar!
Great roof top bar, although a little bit pricy, great location
Stayed in June 2024
Reviewed: 16 June 2024
André
SwedenHotel is in a nice area with nearby underground station. Friendly and helpful staff that was always available if you needed anything. The overall experience was great!
Stayed in June 2024
Reviewed: 15 June 2024
Ryk
United KingdomNo tea making facilities
Very friendly staff
Stayed in April 2024
Reviewed: 14 June 2024
Michael
United KingdomNothing, it was honestly perfect.
When the hotel becomes the thing we talked about rather than the reason we went there in the first place! The views from the window were spectacular and we really enjoyed the cocktails on the roof top. Really nice laid back feel.
Stayed in May 2024
Reviewed: 13 June 2024
Adam
United KingdomNothing, it was great.
The location for our planned activities was perfect, very close to the underground and DLR. The room was small but well appointed and clean. Check in was easy on a touch screen where you could pick your room.
Stayed in June 2024
Reviewed: 13 June 2024
Fabian
United StatesNo coffee machine or tea at the room or the lobby. The wifi didn’t work the last day of our stay.
Staff and location were great.
Stayed in June 2024
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