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Reviews of citizenM Tower of London 4 stars

40 trinity square, City of London, London, EC3N 4DJ, United Kingdom

#152 of 1,015 hotels in London

Guests' Choice

Review score

Based on 4556 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.6

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 26 June 2024

    10
    Great location
    • Leisure trip
    • Solo traveller
    • King Room - Tower of London View
    • Stayed 1 night

    Automations in the room and the view was amazing.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Room - Tower of London View
    • Stayed 3 nights

    all good.

    What's not to like when staying at Citizenm? i've stayed at a bunch of Citizenm locations, but first time at Tower of London though and the view was AMAZING. Staff, breakfast, lobby were great.

    Stayed in April 2024

  • Reviewed: 23 June 2024

    10
    Already did, highly recommended
    • Leisure trip
    • Group
    • King Room - Tower of London View
    • Stayed 2 nights
    • Submitted via mobile

    Norhing

    Excellent location. Amazing , kind, efficient, professional and helpful staff. What an appreciated pleasure when traveling long ways. Facilities open 24/7 was so warm, welcoming and comforting. My room was beautiful, cozy & clean. Thank you for this lovely experience

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Superb access to tube (right next door), beautiful views of tower bridge and superb staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom configuration was a little below par, I didn’t like having a sink outside the bathroom. The room was smaller than expected (I wouldnt like to say for more than 1 night)

    The service was excellent- every member of staff we encountered went out of their way to help and were super friendly and polite. The best customer service I’ve experience at a hotel

    Stayed in June 2024

  • Reviewed: 23 June 2024

    10
    Totally satisfied, will definitely stay again!! Thanks
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of parking

    The location was perfect for our needs. All the staff were extremely friendly and helpful. The bed was super comfortable!! Our friends stayed in a neighbouring hotel and they liked our so much they came to ours for the sociable times

    Stayed in May 2024

  • Reviewed: 22 June 2024

    8.0
    Handy location
    • Leisure trip
    • Solo traveller
    • King Room - Tower of London View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Position, cleanliness, facilities

    Stayed in May 2024

  • Reviewed: 21 June 2024

    10
    The staff is friendly and helpful. It is new and clean. The location is great!
    • Leisure trip
    • Couple
    • King Room - Tower of London View
    • Stayed 3 nights

    If the room size was bigger, it would be perfect.

    The staff is friendly and helpful. The location is great! The breakfast is very good.

    Stayed in May 2024

  • Reviewed: 21 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The pillows were insanely thick, we didn't ask for any smaller ones as it was only a short stay so that might have been an option. if you sleep on your front you will struggle with the pillows provided. The air con was not cold or wasn't working properly, and as you cannot open the window the room was very hot at night.

    Excellent location with a great view of the Tower of London. The sky bar was a great addition. Clean room, and fit for purpose.

    Stayed in June 2024

  • Reviewed: 21 June 2024

    9.0
    I think it is one of the best hotels in London.
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I struggle with the reservation at the rooftop bar. And I think they should inform guests that you can come to the bar downstairs and get bottled water instead of buying expensive water.

    The location is great and the breakfast.

    Stayed in June 2024

  • Reviewed: 21 June 2024

    8.0
    A very comfortable stay.
    • Leisure trip
    • Couple
    • King Room - Tower of London View
    • Stayed 1 night
    • Submitted via mobile

    No kettle in the room.

    The location was great and we had an amazing view of the Tower of London, Tower Bridge and the Shard from our room. The bed was comfortable and the room was quiet.

    Stayed in May 2024

  • Reviewed: 20 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Tower of London View
    • Stayed 1 night

    I liked everything

    Location. View of the London tower hill. Breakfast very good. design of the hotel/rooms modern.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    9.0
    I love this hotel. The rooms are small but well designed. The bed super comfy. The black out curtains means a good night
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable, convenient. Great service

    Stayed in June 2024

  • Reviewed: 19 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was good and conveniently located

    Stayed in June 2024

  • Reviewed: 17 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was quite cramped and view was rubbish out of the window. It was expensive for what it was. It should have included breakfast for that price.

    Location and views from the terrace bar

    Stayed in June 2024

  • Reviewed: 17 June 2024

    9.0
    Lovely stay
    • Leisure trip
    • Family with young children
    • King Room - Tower of London View
    • Stayed 4 nights
    • Submitted via mobile

    Drinks at the bar very expensive.

    Great location, very friendly staff.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    9.0
    Excellent
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very clean, great breakfast and staff were great

    Stayed in May 2024

  • Reviewed: 16 June 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Tv didn't work

    Location and staff

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was too warm and ipad for operating lights, shades, tv kept freezing or resetting (opening shades again, turning all lights on)

    Location, stylish, excellent staff

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Great location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The prices in the bar!

    Great roof top bar, although a little bit pricy, great location

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel is in a nice area with nearby underground station. Friendly and helpful staff that was always available if you needed anything. The overall experience was great!

    Stayed in June 2024

  • Reviewed: 15 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No tea making facilities

    Very friendly staff

    Stayed in April 2024

  • Reviewed: 14 June 2024

    10
    Perfect location for visiting the Tower of London, and a hotel experience that we will never forget.
    • Leisure trip
    • Couple
    • King Room - Tower of London View
    • Stayed 1 night

    Nothing, it was honestly perfect.

    When the hotel becomes the thing we talked about rather than the reason we went there in the first place! The views from the window were spectacular and we really enjoyed the cocktails on the roof top. Really nice laid back feel.

    Stayed in May 2024

  • Reviewed: 13 June 2024

    9.0
    Compact room but had everything we needed.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Nothing, it was great.

    The location for our planned activities was perfect, very close to the underground and DLR. The room was small but well appointed and clean. Check in was easy on a touch screen where you could pick your room.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    9.0
    Great location, near to the underground station.
    • Leisure trip
    • Couple
    • King Room - Tower of London View
    • Stayed 4 nights
    • Submitted via mobile

    No coffee machine or tea at the room or the lobby. The wifi didn’t work the last day of our stay.

    Staff and location were great.

    Stayed in June 2024

Showing 1 – 25

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